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Luxury Retail Operations Assisstant

3 months ago

London, UK, United Kingdom Inspiring Interns & Graduates Full time

Do you have a passion for Luxury fine Jewellery?

Would like to work for one of Britain's best-known fine jewellery designers?

If so read on as we are looking for a Retail Operations Assistant to join our amazing client


About the Client:

This eponymous fine jewellery brand is renowned for showcasing vibrant gemstones in timeless and wearable designs.

With a dedication to exceptional craftsmanship and responsibly sourced materials, we design exquisite jewellery to complement a modern lifestyle. Loved and worn by generations globally, our colourful creations bring joy to every occasion and are cherished as heirlooms for ages to come. The brand is stocked with prestigious brand partners including Fortnum + Mason and Harrods to name just a few.


About the Role

The Retail Operations Role reports to the Operations Manager and plays an integral part in client services and the logistical elements of stock movement and management across all areas of the business. This role is based at our Flagship store, in Central London and is a full-time role.

This entry to mid-level role depends on relevant experience in a similar operational role within a luxury or fashion environment. This is an exciting role and a wonderful opportunity to work with a beautiful product within an established and growing brand.


  • Key Responsibilities:You will be the main point of contact between the Retail team and our suppliers regarding client orders (including bespoke), repairs, valuations and price enquiries.
  • Liaising with suppliers and workshops to ensure the smooth running of repairs and client orders.
  • Responsible for handling the movement of goods in and out of the business.
  • Responsible for E-commerce shipments and order send-outs for Wholesale Accounts.
  • Supporting different departments with stock for events and press loans.
  • Supporting the Product Management Coordinator to ensure accurate and timely Assay management. ?
  • Organising workshop dispatches and collections via couriers.
  • Via the relevant courier portals, monitor and record parcels in transit to facilitate any issues via the relevant portals and communicate with the appropriate department. ?
  • Organising relevant customs paperwork on shipments.
  • Monitor and ordering of client and WS packaging for all channels of the business.
  • Maintain packaging levels for all departments.
  • Handling rolling stock counts across all collections ensuring accuracy and availability?.
  • Ensure smooth movement of stock in and out of the business with RTR transfer and approval management. ?
  • Receive and record inbound parcels and ensure they are handed to the correct department/ location. ?
  • Along with Product Management Coordinator onboard replenishment stock and wholesale stock.
  • Support with QC and onboarding.
  • Work alongside the retail team to ensure organisational upkeep of overstock. ?
  • Stock counts and levels for all goods.

This is a global brand committed to celebrating the diverse voices of our employees, partners, and the customers we serve. We are a proud member of the RJC (Responsible Jewellery Council) and we continue to implement sustainable changes to ensure we are caring for our environment and our team.


  • Skills & Attributes:Proficient in Microsoft Office
  • Able to work with various delivery portals DHL, Fedex etc.
  • Numerical and intermediate Excel skills
  • Good analytical skills
  • Good organisation skills
  • Able to multi-task and prioritise
  • Accuracy and attention to detail
  • Comfortable with using stock and IT systems (Full Training will be given)

Our Aims and Values:

Our goal is to continue to grow as a leading luxury brand, delivering outstanding quality, timeless and classic design and excellent customer service. We are:

A Customer First business:

Our customers are at the heart of everything we do. We will always strive to deliver outstanding and personal service with every interaction, to ensure their continued support and loyalty.

Caring:

We treat our colleagues with respect and treat others as we would wish to be treated. We are open and honest, deliver constructive feedback and seek to create a supportive and empathetic professional environment.

Fast Paced:

We are a small but passionate team, and we want to reach as many new customers as we can. We combine agility, focus and an entrepreneurial spirit, so we can move at pace and with changing priorities.


Exceptional:

We strive to continually learn about our customers, market trends and analysis data. We challenge ourselves and others to make the right decisions and add value to our business, contributing ideas and actions that move our brand forward.