Restaurant manager
4 weeks ago
Our client is a leading asset management company with offices in London, New York, Hong Kong and are offering a fantastic opportunity for a restaurant manager to work in their stunning offices /restaurant /events space with fabulous benefits. The role is located in London SW1
Role Details:The role requires upholding the values of our client and maintaining the highestservice standards. The candidate will report directly to the Head Chef and will be responsible for managing all catering service personnel, including supervisors, waiters, and baristas. The team is quite established and also include many creatives who are working in the media sector on a part-time basis so key for the manager to be hands on, able to lead by example and gain the respect of the team by displaying professional integrity and demonstrating the highest customer service standards.
There are daily breakfast and lunch services for ~300 colleagues across the two restaurant sites ( within close proximity), as well as coffee bar service throughout the day in both locations. There are also ad-hoc events such as private dinners, corporate events etc. which require staffing and management.
Your responsibilities
- Direct and maintain service standards across two sites, delegating tasks as necessary.
- Oversee service team performance and lead service staff.
- Conduct performance reviews, identifying areas of success and improvement.
- Manage financial budgets and monitor costs.
- Hire and train staff, including temporary and agency staff.
- Schedule staff rosters.
- Handle employee issues and conflicts.
- Ensure customer service satisfaction and build customer confidence.
- Manage inventory and order supplies.
- Maintain environmental, food safety, health and safety, and sanitation practices.
- Stay updated with current industry food and beverage trends.
- Foster creativity in food and service ideas.
- Coordinate for events, ensuring smooth execution and customer satisfaction.
- Excellent communication skills.
- Ability to make prompt decisions.
- Patience and multitasking abilities.
- Strong team and time management skills.
- Conflict resolution skills.
- Ability to elicit and handle customer reviews effectively.
- Empathetic and understanding nature.
- Fairness and cooperativeness.
- Ability to inspire and motivate employees.
- Optimistic and positive attitude
About you
You must be a fantastic communicator with a warm personality with a genuine love of hospitality and superb customer facing skills
You will ideally come from a high end restaurant hospitalitybackgroud and have experience also withinin a corporate hospitality setting. Well presented with both excellent written and spokenEnglish is essential.
You will have experience in managing large teams (approx 25/30)and the ability to work in a multis faceted operation covering two sites/coffee shops/ events (generally one or two per month)
- Excellent communication skills.
- Ability to make prompt decisions.
- Patience and multitasking abilities.
- Strong team and time management skills.
- Conflict resolution skills.
- Ability to elicit and handle customer reviews effectively.
- Empathetic and understanding nature.
- Fairness and cooperativeness.
- Ability to inspire and motivate employees.
- Optimistic and positive attitude.
Company Values
Entrepreneurialism
Innovation
Client First
One Team
Our people work together to make extraordinary things happen. We share our ideas, skills, and knowledge so that great ideas can flourish. Everyone has a role to play and every role matters.
Complete Integrity
A Force for Good
Individually and collectively, we look for opportunities to contribute to society through charitable and support initiatives. We wish to set ourselves ambitious, measurable and data driven corporate responsibility targets.
Occasional events generally one or two per months when you would be expected to work later
Benefits
Health and Wellness
- Breakfast & lunch provided daily
- On-site baristas
- Healthy snacks
- State of the ArtGym on-site classes, personal training
- Cycle to work scheme
- Bike lockers and showers.
- 25 days of paid annual leave
- Training budget of 5k
- Annual discretionary bonus award.
- Private medical insurance
- Dental insurance
- Life assurance
- Travel insurance
- Generous pension and retirement savings plans.
- Regular social events (in office quizzes, band nights etc)
- Charity events & opportunities to get involved
- Give as you earn.
Salary £45 neg - Monday Friday daytimes - generally 7- 3pm or 8 - 4p.m
AMRT1_UKCT
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