Cluster Reservations Manager
3 weeks ago
We are looking for an experienced and talented Reservations Managerto join our team based form the Scotsman Hotel, North Bridge, Edinburgh.
What is in it for you?
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- Wagestream Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role:
As Cluster Reservations Manager, your role will include:
- Maintain complete knowledge of hotels & apartments within the collection, services and procedures
- Maintain knowledge of how to work Opera, Mews, Siteminder, Booking Button and all third party/FIT extranets along with all relevant IT systems
- Create a positive working environment within the office and a close working relationship with the hotel teams
- Receive, handle and convert reservation inclduing Group calls and ensure reservation lines are attended at all times
- Priding your team on setting industry leading service to every customer, all whilst motivating yourself and your team to work at pace during busy periods
- Liaise with Credit Control and Finance to deal with any payment/Invoice issues
- Handling enquiries, development stages of bookings and complaints, creating an exceptional lasting impression and building genuine rapport with every guest. Any special attention or any concerns Senior Manager and hotel General Managers are made aware
- Ensure Team respond promptly and professionally to all guest email enquires (Direct, through hotels etc.)
- To maximise and identify sales leads and referrals for the Sales Manager for future business
- Be involved with generating new sales ideas for the sales
- Lead the team in converting direct bookings for the hotels, reducing commissions
- Maintaining a good relationship with all agents
- Ensure guest history is kept up to date with profile notes and merging duplicate
- Identify and deliver training needs with the team on systems, service and Personal development
- Complete team reviews in a timely manner and have regular one on one catch ups with team members
- Support hotels with reservation issues where required
- Ensure all new reception team members receive training induction to ensure reservation knowledge is in line with company standards
- Provide daily, weekly and monthly
The Person:
The ideal candidate will have:
- Experience in hotel reservations or front desk at a manager level
- Experience with handling group/tours
- Enthusiastic and great customer service
- Good planning and organisational skills
- Good IT skills and written skills
- Works with Opera Cloud PMS, Mews and hotel channel manager system
The Process:
If you think this is the role for you then apply now and a member of HR team will be in touch.
AMRT1_UKCT
-
Senior Cluster Revenue Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom RBH Full timeJob Title: Senior Cluster Revenue ManagerAbout the Role:We are seeking a highly skilled and experienced Senior Cluster Revenue Manager to join our team at RBH. As a key member of our revenue management team, you will be responsible for driving revenue and profit performance across our cluster of hotels.Key Responsibilities:* Lead and develop a team of...
-
Senior Cluster Revenue Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom RBH Full timeJob Title: Senior Cluster Revenue ManagerRBH is seeking a highly skilled Senior Cluster Revenue Manager to join our team. As a key member of our revenue management team, you will be responsible for driving revenue and profit performance across our cluster of hotels.Key Responsibilities:Lead and develop a team of revenue managers to achieve revenue and profit...
-
Senior Cluster Revenue Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom RBH Full timeJob Title: Senior Cluster Revenue ManagerAbout the Role:We are seeking a highly skilled and experienced Senior Cluster Revenue Manager to join our team at RBH. As a key member of our revenue management team, you will be responsible for driving revenue and profit performance across our cluster of hotels.Key Responsibilities:Lead and develop a team of revenue...
-
Senior Cluster Revenue Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom RBH Full timeJob Title: Senior Cluster Revenue ManagerRBH is seeking a highly skilled Senior Cluster Revenue Manager to join our team. As a key member of our revenue management team, you will be responsible for driving revenue and profit performance across our cluster of hotels.Key Responsibilities:Lead and develop a team of revenue managers to achieve revenue and profit...
-
Retail Cluster Leader
2 weeks ago
Glasgow, Glasgow City, United Kingdom Lovisa Full timeAt Lovisa, we are looking for a talented Retail Cluster Leader to join our team.As a Retail Cluster Leader, you will be responsible for managing all stores assigned within your region.Key Responsibilities:Coach, develop, and motivate your team to achieve sales goals and improve customer satisfaction.Lead your Managers in all aspects of store operations,...
-
Global Reservation Coordinator
3 weeks ago
Glasgow, Glasgow City, United Kingdom An Epic Adventure Full timeJob Title: Remote Itinerary SpecialistAn Epic Adventure is seeking a highly organized and customer-oriented Remote Itinerary Specialist to oversee and manage the reservation process for our clients. This remote entry-level role is pivotal in ensuring a seamless booking experience while maintaining high standards of customer service and operational...
-
Groups & Meetings Planner
3 months ago
Glasgow, G1, Glasgow, United Kingdom HOTEL CO 51 UK LIMITED Full timeDo you thrive on meticulous planning and delivering exceptional guest experiences? Are you a detail-oriented individual with a knack for coordinating complex events? If you're passionate about the hospitality industry and ready to join a dynamic team, we're looking for you!Who Were Looking ForWere seeking a highly organised and detail-oriented Groups...
-
Research Assistant
2 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeAbout the RoleThis is an exciting opportunity to join the Carbon-Conscious Computing lab at the University of Glasgow and contribute to the development of new methods for carbon-aware scheduling and scaling of cluster applications.The successful candidate will work on the EPSRC-funded project 'Casper: Carbon-Aware Scalable Processing in Elastic Clusters' and...
-
Postdoctoral Researcher in Distributed Systems
4 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob OverviewThis role involves contributing to a research project on carbon-aware scalable processing in elastic clusters, working with Dr Lauritz Thamsen and the project's industrial/academic partners. The project aims to investigate how the execution of scalable batch processing applications can be aligned with the availability of low-carbon energy.Main...
-
Junior Research Fellow in Computer Science
4 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob DescriptionThis role involves contributing to a research project on carbon-aware scalable processing in elastic clusters, working with Dr Lauritz Thamsen and the project's industrial/academic partners. The project aims to investigate how the execution of scalable batch processing applications can be aligned with the availability of low-carbon energy.Main...
-
Revenue Operations Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom RBH Hospitality Management Ltd (Head Office) Full timeAbout the RoleRBH Hospitality Management Ltd (Head Office) invites applications for a Revenue Operations Manager to drive business growth and revenue optimization across our portfolio. Reporting directly to the Group Revenue Director, this role will support the revenue function in both strategic and operational capacities, driving continuous improvement...
-
Research Assistant
4 weeks ago
Glasgow, Glasgow City, United Kingdom University of Glasgow Full timeJob PurposeYou will contribute to a leading research project on carbon-aware scalable processing in elastic clusters, working with Dr Lauritz Thamsen and the project's industrial/academic partners. The main focus of the project is to investigate how the execution of scalable batch processing applications can be aligned with the availability of low-carbon...
-
Area Manager in Operations
4 days ago
Glasgow, Glasgow City, United Kingdom Rituals Full timeDynamic Leadership OpportunityWe are seeking a seasoned professional to take on the role of Area Manager in our Scotland & North East region. As a key member of our team, you will oversee a cluster of retail stores, driving operational excellence and ensuring seamless customer experiences.About the RoleLead a team of Store Managers to achieve business...
-
Hotel Evening Shift Manager
3 weeks ago
Glasgow, Glasgow City, United Kingdom The Mount Royal Hotel Edinburgh Full timeNight Auditor RoleWe are seeking a skilled and detail-oriented individual to join our team as a Night Auditor. This role involves managing night operations, including checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies. You will also be responsible for ensuring that End of Day reports and night auditing...
-
Strategic Automation Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Hamilton Barnes Associates Limited Full timeWe are partnered with a world-class IT service provider that enables forward-thinking businesses to improve operational efficiency, increase productivity and drive revenue through strategic solutions.As a key member of the Automation Development Services team at Hamilton Barnes Associates Limited, you will be responsible for providing support and...
-
Technical Windows Server Team Lead
3 weeks ago
Glasgow, Glasgow City, United Kingdom Sanderson Recruitment Plc Full timeWindows Server Team Lead Job Description We are looking for a highly skilled Senior Windows Server professional to join our team as a Windows Server Team Lead. The successful candidate will have extensive experience managing Windows Server environments in large organizations and a strong technical background in supporting various Windows Services.Key...
-
International Business Manager
4 weeks ago
Glasgow, Glasgow City, United Kingdom Connells Group Full timeJob Title: International Business ManagerJob Summary:We are seeking a highly skilled and experienced International Business Manager to join our team at Connells Group UK. As a key member of our estate agency team, you will be responsible for leading a profitable and well-organised office, providing an effective, efficient, and professional service to...
-
Airport Operations Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Copello Full timeCopello is seeking an experienced Airport Operational Engineer to join their team on a permanent basis. The successful candidate will be responsible for managing daily operational services at multiple UK airports, ensuring seamless delivery to customers.Key Responsibilities:Strategically manage airport operations, prioritizing tasks to meet maintenance...
-
Cloud Infrastructure Engineer
1 day ago
Glasgow, Glasgow City, United Kingdom Episode Six US Full timeWe are a fintech organization looking to add a DevOps Engineer based out of Linlithgow, Scotland.The ideal candidate will have 8+ years of overall IT Systems engineering experience and 4+ years' experience with Python and Bash Scripting, and IaC tools such as Terraform (or similar configuration management tools).The salary for this role is approximately...
-
Insurance Claims Manager
2 weeks ago
Glasgow, Glasgow City, United Kingdom Massenhove Recruitment Ltd Full timeLiability Claims HandlerAbout the roleMassenhove Recruitment Ltd is seeking a dedicated Liability Claims Handler to join their Casualty team. The successful candidate will manage an allocated caseload, ensuring that claims are handled proactively in accordance with the handling philosophy of Casualty Claims Solutions and their clients.Key dutiesManage an...