Operations Manager
Found in: Adzuna UK C2 - 2 weeks ago
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
Company DescriptionThe British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines
Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the
sky.
Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our
colleagues, accelerate business performance, increase shareholder value, and protect our business
through the innovative and agile use of technology and data.
To harness our full potential across our customer, operational and colleague journeys, as well as our
enabling domains, platforms and programmes, we are changing our ways of working and transitioning
into a product-led organization at scale.
Together, we are building a better BA.
Job DescriptionPurpose of the role
- Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Request), the IT Risk Framework and service continuity.
- Service restoration for all incidents and degradations in service, focus on compliance with SLAs.
- Lead the activities and operational procedures required to trap and resolve any event/incident ensuring timely and effective communications to all relevant stakeholders through established channels.
- Operational command and control through compliance and focus on reduced incidents and fast recovery of services including operational management of vendors, incl. agency managed vendors
Accountabilities
Working in partnership with IAG Tech and the business to:
- Ensure the service delivery remains aligned to business needs through engaging with key stakeholders to understand and shape business requirements for the short and long term
- Ensure that services and key processes meet SLA, and quality standards and conform to compliance requirements
- Continuously monitor and maintain systems and networks in accordance with required
accreditations - Take a strategic angle to ensure that the approach to delivering services takes the best
advantage of market capability, driving efficiency and continual service improvement - Track and report on all services being delivered and align with the Service Management team to
assess supplier performance - Take the lead in ensuring all services have the robust support model to be able to provide the
business requirement - Deliver effective escalation, command and control, and resolution for significantly impacting
incidents - Deputise for Head of Service Operations where appropriate
We are looking for individuals able to navigate through uncertainty, with high agility and adaptability
that work smarter not harder. The role will require flexibility at times of operational disruption,
including leading on Major Incident Mgt on behalf of the Director of IT Operations, which may require
adaptability in terms of occasional long and unsocial hours – specifically the role requires ability to
obtain an airside pass and to be a trained IT member of the BA Crisis Management Team
This role may require travel and working from multiple sites/locations. Willing and able to travel to
participate in meetings, workshops, and other related activities
- Educated to degree level or equivalent experience
- ITIL qualification
Skills
- Deep understanding of service value for customers and driving continuous service improvements.
- Initiates and manages change to help shape the future direction of IAG Tech and organisation.
- Demonstrates clear leadership and an ability to influence and persuade across the organisation at senior levels, leading by example and aligning stakeholder groups around a common vision.
- Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation.
- Demonstrates and applies a deep understanding of third-party supplier management principles.
- Excellent communication skills with a capacity to present, discuss and disseminate important messages to an executive audience
- Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues
- Fluent written and spoken English
Experience
- Experience of leading a global 24x7 service offering
- Strong experience of delivering critical IT services in an operational environment
- Business partnering, working as a valued partner with internal and external stakeholders across a diverse stakeholder base, delivering a value-added service to customers
- Proven track record of successful stakeholder management at a senior level, with a proven ability of influencing and persuading across the organisation
- Proven experience of dealing with diverse supplier framework
- Good application of supplier management skills, building effective relationships through a business partnering approach, ensuring service levels are maintained for business customers
- Experience of operating across multiple countries and cultures is desirable, but not essential
-
EUX Operations Manager
Found in: Adzuna UK C2 - 2 days ago
Harmondsworth, West Drayton, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our...
-
Head of Incident Management
Found in: Adzuna UK C2 - 2 days ago
Harmondsworth, West Drayton, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our...
-
Service Delivery Manager
Found in: Adzuna UK C2 - 2 weeks ago
Harmondsworth, West Drayton, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our...
-
Application Support Manager
Found in: Adzuna UK C2 - 2 days ago
Harmondsworth, West Drayton, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Delivery team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our vision is...
-
QA Engineering Manager
Found in: Adzuna UK C2 - 2 weeks ago
Harmondsworth, West Drayton, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Architecture & Engineering team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the...
-
EUX Engineer
Found in: Adzuna UK C2 - 2 days ago
Harmondsworth, West Drayton, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Delivery team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our vision is...
-
Procurement Analyst
Found in: Adzuna UK C2 - 2 days ago
Harmondsworth, West Drayton, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionIAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s leading airline groups, with 546 aircraft flying to over 270 destinations, carrying more than 100 million passengers...
-
Business Analyst Lead
Found in: Adzuna UK C2 - 2 days ago
Harmondsworth, West Drayton, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionIAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s leading airline groups, with 546 aircraft flying to over 270 destinations, carrying more than 100 million passengers...
-
DevOps Engineer
Found in: Adzuna UK C2 - 2 days ago
Harmondsworth, West Drayton, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our...
-
Product Owner
Found in: Adzuna UK C2 - 2 days ago
Harmondsworth, West Drayton, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Delivery team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our vision is...
-
QA Engineer
Found in: Adzuna UK C2 - 2 days ago
Harmondsworth, West Drayton, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Delivery team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our vision is...
-
Operations Manager
Found in: Talent UK 2A C2 - 2 days ago
Harmondsworth, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations Team is part of BA Digital within the International...
-
EUX Operations Manager
Found in: Talent UK 2A C2 - 2 days ago
Harmondsworth, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations Team is part of BA Digital within the International...
-
Head of Incident Management
Found in: Talent UK 2A C2 - 2 days ago
Harmondsworth, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations team is part of BA Digital within the International...
-
Service Delivery Manager
Found in: Talent UK 2A C2 - 2 days ago
Harmondsworth, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations Team is part of BA Digital within the International...
-
Operations Manager
Found in: Jooble UK C2 - 2 days ago
Harmondsworth, Greater London, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company Description The British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our vision is...
-
Application Support Manager
Found in: Talent UK 2A C2 - 2 days ago
Harmondsworth, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Delivery team is part of BA Digital within the International Airlines...
-
EUX Operations Manager
Found in: Jooble UK C2 - 2 days ago
Harmondsworth, Greater London, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company Description The British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our vision is...
-
QA Engineering Manager
Found in: Talent UK C2 - 2 weeks ago
Harmondsworth, United Kingdom IAG Tech Full timeJob DescriptionPurpose of the role This is a key hire for the team and we are looking for a candidate who can drive software QA engineering strategy and set standards for our product teams. You will be working in a central software engineering team performing a critical role to ensure that we are building the right products and with security considerations...
-
QA Engineering Manager
Found in: Talent UK 2A C2 - 2 days ago
Harmondsworth, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Architecture & Engineering team is part of BA Digital within the...
-
Maintenance Supervisor
1 week ago
Harmondsworth, United Kingdom Mitie Full time**Job Overview** - Act as a representative of Mitie carrying out work as detailed by the Operations Manager - Conduct yourself in a professional manner in support of our customers and work colleagues - Operational responsibility to deliver a first class service and meeting the required profit margins upon the contracted and reactive works, from the...
-
EUX Engineer
Found in: Talent UK C2 - 2 days ago
Harmondsworth, United Kingdom IAG Tech Full timeJob DescriptionPurpose of the role Monitor and maintain hardware and software systems on end-user devices in operational areasTo support BA by ensuring that operational processes are backed by properly functioning end-user devices including PCs, printers, scanners, specialist devicesAccountabilities We operate an exciting range of technologies 24-hours a...
-
EUX Engineer
Found in: Talent UK 2A C2 - 2 days ago
Harmondsworth, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Delivery team is part of BA Digital within the International Airlines...
-
EUX Engineer
Found in: Talent UK C2 - 1 week ago
Harmondsworth, United Kingdom IAG Tech Full timeJob DescriptionPurpose of the role Monitor and maintain hardware and software systems on end-user devices in operational areasTo support BA by ensuring that operational processes are backed by properly functioning end-user devices including PCs, printers, scanners, specialist devicesAccountabilities Carry out the installation, maintenance, and configuration...
-
Health and Safety Advisor
7 days ago
Harmondsworth, United Kingdom Mitie Full time**Job objectives and responsibilities** **£30,000 per year, 25 days holiday, company electric car, pension - home based with travel, Heathrow base ideal** Promote the company QHSE strategy across the business, promoting and embedding the ethos of Live Safe, and ensuring contractual, company, legislative and best practice requirements are met and...
-
Procurement Analyst
Found in: Talent UK 2A C2 - 2 days ago
Harmondsworth, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionIAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s...
-
UX Designer
1 day ago
Harmondsworth, United Kingdom Xpertise Recruitment Ltd Full timeOpportunity to work with a globally recognised brand as the. About the role... **Role**: UX Designer **Salary**: 75k-£85k + benefits **Location**: Office in London - Remote working! **About the company**: A world-renowned brand and an opportunity to make a difference as they digitalise the customer experience. You'll be the first UX designer working on...
-
Principle Solution Architect
6 hours ago
Harmondsworth, United Kingdom Xpertise Recruitment Ltd Full time**Principle Solution Architect (Hybrid - West London) - £100k-£110k - Airline** **Customer | Contact Centre | Cloud | AWS | Azure** **Salary: £100k-£110k + 35% bonus + 8% pension + Healthcare Insurance** **Location: Hybrid - West London (1-2 days a month in office)** Are you an experienced Principle Solution Architect looking for your next challenge...
-
Business Analyst Lead
Found in: Talent UK 2A C2 - 2 days ago
Harmondsworth, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionIAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s...
-
Stores Administrator
2 days ago
Harmondsworth, United Kingdom Mitie Full timeStores Administrator - Heathrow Immigration Removal Centre Salary - £27,000 per annum Hours - 40 hours per week **Job **objectives** and **responsibilities*** - **To ensure **that** **consumables** items such as toilet paper, tooth brushes, bedding and clothing are received, stored and **distributed** correctly and the **stores** areas are maintained to...
-
Cleaner - Heathrow Irc
6 days ago
Harmondsworth, United Kingdom Mitie Full timeMitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...