EUX Engineer

Purpose of the role

• Monitor and maintain hardware and software systems on end-user devices in operational areas
• To support BA by ensuring that operational processes are backed by properly functioning end-user devices including PCs, printers, scanners, specialist devices

Accountabilities 

We operate an exciting range of technologies 24-hours a day worldwide across British Airways:

We operate an exciting range of workplace technologies 24-hours a day worldwide across British Airways:

• Platforms
  • Office 365 and Entra ID.
• Products
  • Office products.
  • Collaboration - One Drive,  Share Point and Teams (including telephony).
  • Devices - laptops, desktop, kiosks machines for customer self-service check-in and bag drop, mobile devices (including rugged devices), Surface Hubs and Teams room devices, audio-visual systems.
  • Endpoint Management - In Tune (including JAMF) and SCCM.
  • Print - Lexmark cloud print, operational printing (check-in, bag drop and aircraft operations).
  • Power Apps.
  • VDI - Citrix Cloud, Azure Virtual Desktop.
  • Software and Licence Management e.g. M365, FoxIT, Murio, Visual Studio, Jira, Git Hub.

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities

• Educated to degree level or equivalent experience
• ITIL qualification

Skills

• Deep understanding of service value for customers and driving continuous service improvements.
• Initiates and manages change to help shape the future direction of IAG Tech and organisation.
• Demonstrates clear leadership and an ability to influence and persuade across the organisation at senior levels, leading by example and aligning stakeholder groups around a common vision.
• Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation.
• Demonstrates and applies a deep understanding of third-party supplier management principles.
• Excellent communication skills with a capacity to present, discuss and disseminate important messages to an executive audience
• Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues
• Fluent written and spoken English

Experience

• Experience of leading a global 24x7 service offering
• Strong experience of delivering critical IT services in an operational environment
• Demonstrable expertise in a specific technical specialism and/or broad technical expertise. 
• Experience of developing in an agile and/or DevSecOps environment is highly desirable, including unit testing, behaviour driven development, and continuous integration/continuous deployment.
• Experience of operating across multiple countries and cultures is desirable, but not essential