EUX Operations Manager

Found in: Adzuna UK C2 - 1 day ago

Harmondsworth, West Drayton, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

Company Description

The British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.

Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business performance, increase shareholder value, and protect our business through the innovative and agile use of technology and data.

To harness our full potential across our customer, operational and colleague journeys, as well as our enabling domains, platforms and programmes, we are changing our ways of working and transitioning into a product-led organisation at scale.

Together we are building a better BA (British Airways).

Job Description

Purpose of the role

  • Delivery of end user service operations and ITIL operational processes to BA (Event, Incident, Problem, Change and Request) in particular in BA operational environments incl. T5 landside and airside, and BA Engineering incl. BAMC and BAMG
  • Service restoration for end user incidents and degradations in service, focus on compliance with SLAs.
  • Lead the activities and operational procedures required to trap and resolve any event/incident, ensuring timely and effective communications to all relevant stakeholders through established channels.
  • Operational command and control through compliance and focus on reduced incidents and fast recovery of services, including operational management of all end user vendors, incl. agency managed vendors

Accountabilities

  • Working in partnership with IAG Tech and the business to: • Ensure the service delivery remains aligned to business needs through engaging with key stakeholders to understand and shape business requirements for the short and long term
  • Ensure that services and key processes meet SLA, and quality standards and conform to compliance requirements
  • Continuously monitor and maintain end user systems and networks in accordance with required accreditations
  • Take a strategic angle to ensure that the approach to delivering services takes the best advantage of market capability, driving efficiency and continual service improvement
  • Track and report on all services being delivered and align with the Service Management team to assess supplier performance
  • Take the lead in ensuring all services have the robust support model to be able to provide the business requirement
  • Deliver effective escalation, command and control, and resolution for significantly impacting end user incidents in operational areas

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities

Qualifications
  • Educated to degree level or equivalent expeirence
  • ITIL qualification

Skills

  • Deep understanding of service value for customers and driving continuous service improvements.
  • Initiates and manages change to help shape the future direction of IAG Tech and organisation
  • Demonstrates clear leadership and an ability to influence and persuade across the organisation at senior levels, leading by example and aligning stakeholder groups around a common vision.
  • Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation.
  • Demonstrates and applies a deep understanding of third-party supplier management principles.
  • Excellent communication skills with a capacity to present, discuss and disseminate important messages to an executive audience
  • Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues
  • Fluent written and spoken English

Experience

  • Experience of leading a global 24x7 service offering
  • Strong experience of delivering critical IT services in an operational environment
  • Business partnering, working as a valued partner with internal and external stakeholders across a diverse stakeholder base, delivering a value-added service to customers
  • Proven track record of successful stakeholder management at a senior level, with a proven ability of influencing and persuading across the organisation
  • Proven experience of dealing with diverse supplier framework
  • Good application of supplier management skills, building effective relationships through a business partnering approach, ensuring service levels are maintained for business customers
  • Experience of operating across multiple countries and cultures is desirable, but not essential

  • EUX Engineer

    Found in: Adzuna UK C2 - 1 day ago

    Harmondsworth, West Drayton, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Delivery team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our vision is...

  • Operations Manager

    Found in: Adzuna UK C2 - 2 weeks ago

    Harmondsworth, West Drayton, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our...

  • Head of Incident Management

    Found in: Adzuna UK C2 - 1 day ago

    Harmondsworth, West Drayton, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our...

  • Service Delivery Manager

    Found in: Adzuna UK C2 - 2 weeks ago

    Harmondsworth, West Drayton, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our...

  • Application Support Manager

    Found in: Adzuna UK C2 - 1 day ago

    Harmondsworth, West Drayton, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Delivery team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our vision is...

  • QA Engineering Manager

    Found in: Adzuna UK C2 - 2 weeks ago

    Harmondsworth, West Drayton, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Architecture & Engineering team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the...

  • Procurement Analyst

    Found in: Adzuna UK C2 - 1 day ago

    Harmondsworth, West Drayton, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionIAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s leading airline groups, with 546 aircraft flying to over 270 destinations, carrying more than 100 million passengers...

  • Business Analyst Lead

    Found in: Adzuna UK C2 - 1 day ago

    Harmondsworth, West Drayton, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionIAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s leading airline groups, with 546 aircraft flying to over 270 destinations, carrying more than 100 million passengers...

  • DevOps Engineer

    Found in: Adzuna UK C2 - 1 day ago

    Harmondsworth, West Drayton, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our...

  • Product Owner

    Found in: Adzuna UK C2 - 1 day ago

    Harmondsworth, West Drayton, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Delivery team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our vision is...

  • QA Engineer

    Found in: Adzuna UK C2 - 1 day ago

    Harmondsworth, West Drayton, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Delivery team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.Our vision is...

  • EUX Operations Manager

    Found in: Talent UK 2A C2 - 2 days ago

    Harmondsworth, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations Team is part of BA Digital within the International...

  • EUX Engineer

    Found in: Talent UK C2 - 2 days ago

    Harmondsworth, United Kingdom IAG Tech Full time

    Job DescriptionPurpose of the role Monitor and maintain hardware and software systems on end-user devices in operational areasTo support BA by ensuring that operational processes are backed by properly functioning end-user devices including PCs, printers, scanners, specialist devicesAccountabilities We operate an exciting range of technologies 24-hours a...

  • EUX Engineer

    Found in: Talent UK 2A C2 - 2 days ago

    Harmondsworth, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Delivery team is part of BA Digital within the International Airlines...

  • EUX Engineer

    Found in: Talent UK C2 - 1 week ago

    Harmondsworth, United Kingdom IAG Tech Full time

    Job DescriptionPurpose of the role Monitor and maintain hardware and software systems on end-user devices in operational areasTo support BA by ensuring that operational processes are backed by properly functioning end-user devices including PCs, printers, scanners, specialist devicesAccountabilities Carry out the installation, maintenance, and configuration...

  • EUX Operations Manager

    Found in: Jooble UK C2 - 2 days ago

    Harmondsworth, Greater London, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company Description The British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our vision is...

  • EUX Engineer

    Found in: Jooble UK C2 - 2 days ago

    Harmondsworth, Greater London, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company Description The British Airways (BA) Delivery team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our vision is to...

  • Operations Manager

    Found in: Talent UK 2A C2 - 2 days ago

    Harmondsworth, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations Team is part of BA Digital within the International...

  • Head of Incident Management

    Found in: Talent UK 2A C2 - 2 days ago

    Harmondsworth, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations team is part of BA Digital within the International...

  • Service Delivery Manager

    Found in: Talent UK 2A C2 - 2 days ago

    Harmondsworth, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) IT Operations Team is part of BA Digital within the International...

  • Operations Manager

    Found in: Jooble UK C2 - 2 days ago

    Harmondsworth, Greater London, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company Description The British Airways (BA) IT Operations Team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Our vision is...

  • Application Support Manager

    Found in: Talent UK 2A C2 - 2 days ago

    Harmondsworth, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Delivery team is part of BA Digital within the International Airlines...

  • QA Engineering Manager

    Found in: Talent UK C2 - 2 weeks ago

    Harmondsworth, United Kingdom IAG Tech Full time

    Job DescriptionPurpose of the role This is a key hire for the team and we are looking for a candidate who can drive software QA engineering strategy and set standards for our product teams. You will be working in a central software engineering team performing a critical role to ensure that we are building the right products and with security considerations...

  • QA Engineering Manager

    Found in: Talent UK 2A C2 - 2 days ago

    Harmondsworth, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionThe British Airways (BA) Architecture & Engineering team is part of BA Digital within the...

  • Maintenance Supervisor

    1 week ago

    Harmondsworth, United Kingdom Mitie Full time

    **Job Overview** - Act as a representative of Mitie carrying out work as detailed by the Operations Manager - Conduct yourself in a professional manner in support of our customers and work colleagues - Operational responsibility to deliver a first class service and meeting the required profit margins upon the contracted and reactive works, from the...

  • Health and Safety Advisor

    7 days ago

    Harmondsworth, United Kingdom Mitie Full time

    **Job objectives and responsibilities** **£30,000 per year, 25 days holiday, company electric car, pension - home based with travel, Heathrow base ideal** Promote the company QHSE strategy across the business, promoting and embedding the ethos of Live Safe, and ensuring contractual, company, legislative and best practice requirements are met and...

  • Procurement Analyst

    Found in: Talent UK 2A C2 - 2 days ago

    Harmondsworth, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionIAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s...

  • UX Designer

    1 day ago

    Harmondsworth, United Kingdom Xpertise Recruitment Ltd Full time

    Opportunity to work with a globally recognised brand as the. About the role... **Role**: UX Designer **Salary**: 75k-£85k + benefits **Location**: Office in London - Remote working! **About the company**: A world-renowned brand and an opportunity to make a difference as they digitalise the customer experience. You'll be the first UX designer working on...

  • Principle Solution Architect

    5 hours ago

    Harmondsworth, United Kingdom Xpertise Recruitment Ltd Full time

    **Principle Solution Architect (Hybrid - West London) - £100k-£110k - Airline** **Customer | Contact Centre | Cloud | AWS | Azure** **Salary: £100k-£110k + 35% bonus + 8% pension + Healthcare Insurance** **Location: Hybrid - West London (1-2 days a month in office)** Are you an experienced Principle Solution Architect looking for your next challenge...

  • Business Analyst Lead

    Found in: Talent UK 2A C2 - 2 days ago

    Harmondsworth, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Company DescriptionIAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s...

  • Stores Administrator

    2 days ago

    Harmondsworth, United Kingdom Mitie Full time

    Stores Administrator - Heathrow Immigration Removal Centre Salary - £27,000 per annum Hours - 40 hours per week **Job **objectives** and **responsibilities*** - **To ensure **that** **consumables** items such as toilet paper, tooth brushes, bedding and clothing are received, stored and **distributed** correctly and the **stores** areas are maintained to...