Account Manager

1 month ago


UK, UK, United Kingdom Salt Full time

A fast-growing full-service agency covering a wide array of strategic and communications challenges: above-the-line advertising, behaviour change, comms strategy, content strategies.


We work with world industry leaders such as Google, Square, Red Bull, BT, Samsung, and Virgin to design and build campaigns and content with video at the heart of it.


Account Management is an important part of our DNA, critical to maintaining and growing client relationships.


Key roles and responsibilities:


Account Management:


● Develop a strong relationship with clients built on expertise, confidence, trust, enthusiasm and reliability of their business.


● Ensure all campaigns are managed and executed to an exceptional standard.


● Ability to oversee multiple work streams with the support and guidance of senior members of your team.


● Ability to support at a day to day level on large campaigns as well as lead on smaller projects.


● Managing delivery of projects and coordinating with internal departments.


● Anticipating milestones and requirements on projects are achievable, to ensure both client and agency departments are prepared in advance and suggesting solutions for any challenges you might happen.


● Be a champion for the agency’s processes and always seek out ways and suggestions to improve.


● Assist senior members of the team with writing client proposals, reports, documents and briefs.


● Strong brief writing skills.


● Strong presentation skills for both internal and external pitches and meetings.


● Strong understanding of market and industry trends, insights, challenges so you can proactively talk and suggest solutions to the senior management team and your clients. Account Growth &


New Business:


● Understand the essential dynamics, strategies and drivers of your client’s business, showing a high level of marketing knowledge and strategic insights.


● Work closely with the SAD & HoD to look at client growth planning & account plans.


● Strong financial understanding of your accounts including profitability, forecasting, fee negotiation and providing regular reports, including the impact of late payment, expedited payment and cost expenditure.


● Actively seek new contacts to continually identify, develop and convert new business opportunities.


Service Excellence:


● Champion professionalism and rigour across the agency, ensuring that you and your team deliver consistently and with excellence.


● Ensure high levels of client satisfaction and resolve service issues promptly


● Be approachable and accessible to every member of your team.

● Develop a strong relationship with your clients and be able to speak to them about small issues on the day to day. Understand when you need points of escalation and ask for help internally to ensure we resolve situations in the best way possible.


Team Development & Approach


● Work closely with your team and have a very proactive approach within your department. Always look at ways and suggestions to improve things and mention this to your managers.


● Be positive, proactive and solutions-driven – always think one step ahead.


● Proactive in suggesting team building activities and assisting our senior members of the team where needed


● Be abreast of all day-to-day account work, anticipating potential problems or opportunities.


● Stay inquisitive, ask questions and research outside of your day to day


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