Account Manager

1 month ago

UK, UK, United Kingdom Stott and May Full time

Account Manager £38,000 (aim is reach Senior Account Manager in time).


Everyone and everything at this Creative Agency is driven by creativity. By surrounding theirselves with doers and makers they build strong, provocative relationships between companies and their customers.


The Role:


This role will be supporting predominantly on the Google account, joining the team as they deliver a range of projects with client teams based in the US and EMEA. You will have a working knowledge of Google Ads, Google My Business, and other Google products, which will help you as the agency grow relationships within Google and support their B2B product marketing initiatives, delivering everything from B2B paid media creative assets to DEI projects. You will also help across multiple B2C projects.


Working closely with the team of strategists, producers and creatives you will help drive projects from initial structuring and planning, advising on content, creative and media choice, through to project management and delivery of the campaign.


Day to day management:


  • Client and account management – maintaining direct, day-to-day contact with clients, internal teams and external partners to develop, direct, and lead project planning and day-to-day execution; delivering on time, within budget, and compliant with brand standards
  • Manage, present and oversee project brief development, assist in the creative brief development processes
  • Schedule, attend, and lead client meetings generating meeting recaps with key notes on considerations, deliverables, and responsibilities / action items
  • Develop and update project documents and presentations, such as Keynotes, Google Slides presentations, meeting notes, briefings and scope of work agreements, etc
  • Check In with the production team on budgets regularly and work with the finance team for billing and project finances
  • Sound understanding of production techniques and timelines in order to be able to fluently talk to clients and internal teams about project methods and approaches for both localisation specific and creative projects.


  • Represent the ethos of our agency when dealing with clients and prospects
  • Present a high level of marketing knowledge and strategic insight to clients. Proactively seek to manage issues before they arise and work with internal and external stakeholders to ensure client Lead / participate in both internal team and client brainstorms
  • Assisting Account Directors in building out client account plans
  • Assisting Head of Accounts / Senior Account Directors for client business development and reviews


Business acumen


● Understand a centralized agency-client business model and the challenges, expectations and benefits that come with that for your client and the agency

● Identify and develop client cross over and up-sell opportunities. Focusing on client growth and retention is at the core of what you do and goals will be set for you to reach

● Work with the senior management team to develop new business including marketing collateral and materials.

● Confident estimating and invoicing projects and campaigns accurately and punctually, in line with both our business’ and client financial deadlines

● Actively check in with producers to understand where projects are at from a financial and profitability perspective

● Working with the CSD to track and stayed informed of the revenue of their clients’ business

Collaboration

● Inspire and motivate your team – and the teams you work with

● Constantly work with the team to spot opportunities for improving ways of working, and documenting, improving and building process to make our work more efficient and effective

● Strong knowledge of how each department in an agency works and how we need to work together in order to ensure a great output for our clients

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