Concessions Manager

17 hours ago


Manchester UK, Greater Manchester, United Kingdom Dinny Hall Full time

JOB TITLE

Concession Store Manager – Harvey Nichols, Manchester

ROLE TYPE

Full time, Temporary (with potential for extension to permanent)

DEPARTMENT

Retail

REPORTING TO

Harvey Nichols Store Managers and Dinny Hall Retail Operations Manager

LOCATION

Manchester

SALARY/BENEFITS

Competitive, Annual staff uniform allowance, staff discount on jewellery


Dinny Hall – Awarded branded jewellery boutique of the year in 2024 – is a leading British jewellery brand with stores across London and a fast-growing global web business. Dinny believes that jewellery must be worn, loved and celebrated every day. The brand was established in 1985 and has gone from strength to strength to become known as one of the most high profile and much loved jewellery brands in the UK with 5 stores across London’s most vibrant neighbourhoods as well as a concession in Liberty London.


THE POSITION


We are seeking a dedicated and dynamic Temporary Jewellery Concession Manager to manage and lead a luxury jewellery concession within Harvey Nichols. This is a temporary position with the potential for a permanent role based on performance and business growth. The ideal candidate will possess strong leadership skills, a passion for luxury jewellery, and the ability to drive sales and exceed targets.

If you thrive on leading the achievement of financial goals through strong communication, collaboration, relationships and excellent service, we would love to hear from you.


As a store manager you will be responsible for the store’s commercial delivery reporting directly to Harvey Nichols managers and Dinny Hall Retail Operation Manager.


KEY RESPONSIBILITIES


  • Development of a strong client base both locally and globally and an informative and caring sales strategy; with an omnichannel approach to selling
  • Lead, manage and educate team members in new client acquisition and retention
  • Respond and resolve customer concerns in a professional and rapid manner
  • Work closely with marketing and commercial functions to ensure in store events and promotions run smoothly and help drive sales targets
  • Collaborate with the Harvey Nichols management team to ensure concession standards align with the wider store’s objectives
  • Ensure the concession is visually appealing and adheres to both Harvey Nichols’ and the concession brand’s guidelines
  • Act as the main point of contact between the concession and Harvey Nichols store management.
  • Regularly report on sales, stock, and staffing issues to both Harvey Nichols and the concession brand’s head office.
  • Liaise with Harvey Nichols’ buying, merchandising, and operational teams to align the concession's strategy with store-wide objectives.
  • Instil passion and pride for the brand and product
  • Provide weekly trade results and sales figures to Dinny Hall head office, analyse and react to sales trends regarding assortment, stock levels, opportunities to increase sales to Senior Management.
  • Nurture and develop the team and give annual appraisals to achieve key objectives
  • Ensure visual merchandising directives are implemented efficiently in line with brand guidelines
  • Communicate to Senior Management customer feedback and quality issues in order to improve customer service and sales
  • Perform and supervise operational responsibilities to ensure the timely procedures and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory and any stock loss accountability



IDEAL CANDIDATE


  • A proven track record in retail management in a luxury environment
  • Ideally have experience within Jewellery retail
  • Strong leadership qualities and decision-making ability
  • Commercially aware with a good understanding of the market and competitors
  • Excellent communication, customer service, and interpersonal skills
  • Willing to multitask resourcefully, self-motivated and can work independently
  • Strong IT skills, experience with point-of-sale (POS) systems and inventory management software




  • Department Manager

    2 months ago


    Manchester,, Greater Manchester, United Kingdom Selfridges Full time

    As a Department Manager you will:Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insightsSupport the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets,...


  • Manchester,, Greater Manchester, United Kingdom Selfridges Full time

    Job DescriptionAs a Sales Manager (equivalent to Area or Senior Area Sales Manager externally) of Menswear Division, you will be responsible for maximising the profitability of the division now and in the future, achieving excellent customer service and retail standards through team performance. Pro-active in driving and developing future business, and...

  • General Manager

    3 weeks ago


    Manchester, North West, M11 4DQ, Manchester, United Kingdom Elior Full time

    Join our team! Are you a passionate General Manager? If so, we'd love you to join our team!This role sits within our Concessions division, catering for customers at visitor attractions. By continuously developing and keeping ahead of the competition through innovative catering and hospitality offers, our concessions sites aim to make every customer...


  • Manchester,, Greater Manchester, United Kingdom Selfridges Full time

    A bit about the roleAs a Personal Shopping Manager, you will be responsible for managing a team and department focused on delivering exceptional service. Providing a bespoke experience to customers from all over the world, our products are exceptional, and so is the service that accompanies them. ​As Personal Shopping Manager you will:​Generate ideas and...

  • Sales Assistant

    3 months ago


    Manchester, UK, Greater Manchester, United Kingdom JOSEPH Part time

    Based in the Manchester Harvey Nichols concession, JOSEPH are searching for a passionate and professional Sales Assistant who has demonstrable experience of exceptional customer service within a premium or luxury retail environment.As a Sales Assistant you would be responsible for building a strong rapport with new and existing customers, to drive sales and...

  • Creative Designer

    1 month ago


    Greater Manchester, UK, Greater Manchester, United Kingdom Creative Recruitment Limited - Creative, Digital Marketing, Content Creators & Technical Talent Full time

    Location: Primarily home-based, with occasional travel to Greater Manchester, client sites as needed, and potential design team meetings in Midlands.Our client is seeking a Creative Designer with a strong background in retail and point of sale to join our growing Retail & Customer Experiences team You'll have the chance to work with renowned brands and...

  • General Manager

    2 months ago


    Manchester, Greater Manchester, Greater Manchester, United Kingdom Elior Part time

    Join our team! Are you a passionate General Manager? If so, we'd love you to join our team!This role sits within our Concessions division, catering for customers at visitor attractions. By continuously developing and keeping ahead of the competition through innovative catering and hospitality offers, our concessions sites aim to make every customer...

  • Sales Manager

    3 months ago


    Trafford Park, UK, Manchester, United Kingdom Kurt Geiger Full time

    Sales Manager, Ladies Footwear- Selfridges TraffordDescriptionWe Are OneAt Kurt Geiger we celebrate individuality, believing our differences make us more powerful as a collective.Diversity, equality and inclusion are at the core of who we are and we strive to reflect this in every corner of our company culture, starting with the promotion of equal...

  • Executive / Head Chef

    1 month ago


    Manchester, M1, Manchester, United Kingdom Elior Part time

    Join our team! Are you a passionate Head Chef? If so, we'd love you to join our team! This role sits within our Concessions division, catering for customers at visitor attractions. By continuously developing and keeping ahead of the competition through innovative catering and hospitality offers, our concessions sites aim to make every customer...


  • Manchester, United Kingdom Concessions Full time

    Our brand portfolio includes Brewdog, Giraffe, Shake Shack, Archies, Frankie and Benny's, Crepe Affair and many more. Our values of Freshness, Integrity, Collaboration and Excellence are at the heart of everything that we do. So, if you are a bold and ambitious individual looking for your next career move then look no further! We can offer you a dynamic...

  • Concessions Manager

    9 hours ago


    Manchester, United Kingdom Dinny Hall Full time

    About the RoleWe are seeking a highly skilled and experienced Concessions Manager to join our team at Harvey Nichols in Manchester. As a Concessions Manager, you will be responsible for leading and managing a luxury jewellery concession, driving sales and exceeding targets.Key ResponsibilitiesDevelop and implement a strong client base and sales strategy,...

  • Concessions Manager

    6 hours ago


    Manchester, United Kingdom Dinny Hall Full time

    About the RoleWe are seeking a highly skilled and experienced Concessions Manager to join our team at Harvey Nichols in Manchester. As a Concessions Manager, you will be responsible for leading and managing a luxury jewellery concession, driving sales and exceeding targets.Key ResponsibilitiesDevelop and implement a strong client base and sales strategy,...

  • Concessions Manager

    2 hours ago


    Manchester, United Kingdom Dinny Hall Full time

    JOB TITLE Concession Store Manager – Harvey Nichols, ManchesterROLE TYPE Full time, Temporary (with potential for extension to permanent)DEPARTMENT RetailREPORTING TO Harvey Nichols Store Managers and Dinny Hall Retail Operations Manager LOCATION ManchesterSALARY/BENEFITS Competitive, Annual staff uniform allowance, staff discount on jewelleryDinny Hall...

  • Concessions Manager

    3 weeks ago


    London, UK, UK, United Kingdom Tribe Vintage Part time

    About Tribe Vintage:Started in 2023, Tribe Vintage sell premium vintage + streetwear fashion - most recently within selected Superdry stores as part of a collaboration which kicked off in September 2023 (we currently have spaces in Bullring Birmingham, Westgate Oxford, Oxford Street London, Arndale Manchester and Trinity Leeds - with more openings planned)....

  • Concession Manager

    3 hours ago


    Manchester, United Kingdom ALL SAINTS RETAIL LIMITED Full time

    About the RoleWe are seeking a highly motivated and experienced Concession Manager to join our team at AllSaints Retail Limited. As a Concession Manager, you will be responsible for leading and managing a team of sales associates to deliver an exceptional brand experience to our customers.Key ResponsibilitiesLead and manage a team of sales associates to...

  • Concession Manager

    54 minutes ago


    Manchester, United Kingdom ALL SAINTS RETAIL LIMITED Full time

    About the RoleWe are seeking a highly motivated and experienced Concession Manager to join our team at AllSaints Retail Limited. As a Concession Manager, you will be responsible for leading and managing a team of sales associates to deliver an exceptional brand experience to our customers.Key ResponsibilitiesLead and manage a team of sales associates to...


  • Manchester, United Kingdom Mamas & Papas Full time

    Job Title: Concession Store ManagerJob Summary:We are seeking an experienced and motivated Concession Store Manager to join our team at Mamas & Papas. As a Concession Store Manager, you will be responsible for the day-to-day operations of our concession store within Next at the Arndale Centre. You will work closely with the Concession Manager to achieve...


  • UK, UK, United Kingdom Morrisons Full time

    About The RoleWe have a fantastic new opening for a Business Development Manager - Retail Concessions to join our Services team. The post holder will focus on exciting new concession opportunities for our stores and online.In this role you’ll support our competitive advantage and profitability by obtaining/ maintaining the right Concessions to complement...


  • manchester, United Kingdom Mamas & Papas Full time

    Join Our Team as a Concession Store ManagerAbout the RoleWe are seeking a highly motivated and experienced Concession Store Manager to join our team at Mamas & Papas. As a Concession Store Manager, you will be responsible for the day-to-day operations of our concession store, including managing a team of sales assistants and supervisors, achieving sales...

  • Concessions Manager

    4 weeks ago


    UK, UK, United Kingdom Longchamp Full time

    The BrandWe are looking for a Concession Manager to lead our team at Longchamp- Fenwick Bentalls.Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation.Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful...


  • Manchester, United Kingdom Mamas & Papas Full time

    About Mamas & PapasMamas & Papas is a leading retailer of baby and nursery products, with a strong presence in the UK and Ireland. We are committed to providing exceptional customer experiences and are passionate about delivering high-quality products and services.Job SummaryWe are seeking a highly motivated and experienced Concession Deputy Store Manager to...


  • Manchester, United Kingdom Mamas & Papas Full time

    About Mamas & PapasMamas & Papas is a leading retailer of baby and nursery products, with a strong presence in the UK and Ireland. We are committed to providing exceptional customer experiences and are passionate about delivering high-quality products and services.Job SummaryWe are seeking a highly motivated and experienced Concession Deputy Store Manager to...


  • Manchester, United Kingdom Mamas & Papas group Full time

    Concession Store Manager OpportunityWe are seeking a highly skilled and motivated Concession Store Manager to join our team at Mamas & Papas in Manchester Arndale. As a key member of our store team, you will be responsible for delivering exceptional customer service, driving sales growth, and leading a team of sales assistants and supervisors.Key...


  • Manchester, United Kingdom Mamas & Papas group Full time

    Concession Store Manager OpportunityWe are seeking a highly skilled and motivated Concession Store Manager to join our team at Mamas & Papas in Manchester Arndale. As a key member of our store team, you will be responsible for delivering exceptional customer service, driving sales growth, and leading a team of sales assistants and supervisors.Key...


  • Manchester, United Kingdom Mamas & Papas Full time

    About the Role:We are seeking an experienced and motivated Concession Deputy Store Manager to join our team at Mamas & Papas concession store in Arndale within Next. As a key member of our store management team, you will be responsible for supporting the Concession Manager in the day-to-day running of the store, ensuring exceptional customer experience, and...


  • Manchester, United Kingdom Mamas & Papas group Full time

    Concession Store Manager OpportunityWe are seeking a highly skilled and motivated Concession Store Manager to join our team at Mamas & Papas at Next Home in Manchester Arndale.About the RoleAs a Concession Store Manager, you will be responsible for the day-to-day running of the store, ensuring exceptional customer service and achieving sales targets. You...


  • Manchester, United Kingdom Mamas & Papas group Full time

    Concession Store Manager OpportunityWe are seeking a highly skilled and motivated Concession Store Manager to join our team at Mamas & Papas at Next Home in Manchester Arndale.About the RoleAs a Concession Store Manager, you will be responsible for the day-to-day running of the store, ensuring exceptional customer service and achieving sales targets. You...


  • Manchester, United Kingdom Mamas & Papas Full time

    About the RoleWe are seeking a highly skilled and motivated Concession Deputy Store Manager to join our team at Mamas & Papas Arndale within Next. As a key member of our store leadership team, you will play a vital role in driving sales growth, delivering exceptional customer experiences, and leading a high-performing team.Key ResponsibilitiesWork closely...


  • Manchester, United Kingdom Mamas & Papas Full time

    About the RoleWe are seeking a highly skilled and motivated Concession Deputy Store Manager to join our team at Mamas & Papas Arndale within Next. As a key member of our store leadership team, you will play a vital role in driving sales growth, delivering exceptional customer experiences, and leading a high-performing team.Key ResponsibilitiesWork closely...