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Deputy General Manager

3 months ago

Newton Aycliffe DL, Newton Aycliffe, United Kingdom The Redworth Hall Hotel Full time

About the role

As a dynamic leader, you'll steer day-to-day operations to boost financial performance by driving revenue growth and enhancing productivity, all while elevating customer satisfaction at our hotel. Your mission: to develop a high-performing team, deliver exceptional guest experiences, uphold company standards, and amplify our hotel and brand presence within the community.

Balancing hands-on involvement with a strategic mind-set, you'll maintain a seamless operation where everything works flawlessly, ensuring our guests enjoy a safe and comfortable stay. With a sharp commercial focus, youll stay ahead of the game, continuously optimizing both guest satisfaction and business outcomes.

About you

Previous experience in a similar role is essential. You thrive in hands-on environments, embracing the energy of the operation and the meaningful impact we create.

Your leadership skills are top-notch, with a proven track record in developing and inspiring teams. You know how to build a collaborative, positive, and motivated workforce thats laser-focused on achieving company goals

Youre interpersonal and customer service skills are exceptional, ensuring every guest enjoys a seamless, memorable experience. Youre proactive in resolving challenges, whether with the team or guests.

Strong communication skills across various channels are a must. Youre flexible, adaptable, and excel under pressure, skilfully navigating both routine and unexpected tasks.

With a keen eye for detail and precision, you manage your timeand your teams timeefficiently. Your financial and commercial acumen adds another layer of expertise to your role.

Working with us provides great benefits, including:

  • Access your pay as you earn it through our financial wellbeing platform Wagestream, a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
  • Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World
  • 50% off Food & Beverage at all our Hotels & F&B Venues
  • Spa Discounts at our venues with a Spa
  • Retail, Cinema & Leisure Discounts
  • Development Opportunities via our Grow with us initiative, including Apprenticeship opportunities, our Development Programmes, and more
  • Monthly Star of the Month Awards
  • Long-service Awards, that start after 1 year of service
  • Recommend a Friend Incentive Be rewarded for referring someone you know
  • Access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year.
  • Pension Scheme
  • Other incentive programmes that run throughout the year

About us

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

Redworth Hall is a stunning 17th century Jacobean Manor House situated in the blissful tranquility of its own 26 acres of landscaped grounds. Part of The Cairn Collection, our signature four-star hotel is home to 143 bedrooms, an impressive health club and extensive beauty facilities as well as a number of function rooms hosting up to 250 guests, making it the perfect destination for business or pleasure.

Benefits

Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Meals on Duty
Uniform
Cycle 2 work scheme*
Free use of Leisure Facilities

* apply to positions above minimum wage


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