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Ecommerce Web Operations Associate

3 months ago

London, UK, United Kingdom Saint and Sofia Full time

Saint and Sofia is based in London, England, creating contemporary womenswear fashion and accessories, with an edge. We are headquartered in the UK, however serve customers globally.


Our commitment to great design, fairness, quality, superior service and sustainability has been demonstrated through our features in The Times and Financial Times. Partnerships with The Prince’s Trust, Natural History Museum and Trees for Cities as well as thousands of 5* customer reviews on Google and Trustpilot.


Position Overview:

As an Web Operations Associate at Saint and Sofia, you will play a vital role in ensuring the seamless operation of our online stores. You will be responsible for monitoring the functionality, performance, and efficiency of our website, as well as managing content on site contributing to the overall success of our online sales and customer experience. You will work alongside the Senior Trading Manager to seamlessly execute our trading plan. This role requires a keen eye for detail, strong technical skills, and a proactive approach to problem-solving. You will be working with merchandising, web development, marketing and design teams to bring our products and services to our customers digitally.


Key Responsibilities:

1. Website Maintenance and Optimization:

- Monitor website performance, identify areas for improvement, and work with the web development to implement solutions to enhance user experience and drive conversions.

- Conduct regular audits of the website to ensure accuracy, functionality, and compliance with industry standards and best practices.

- Collaborate with cross-functional teams including developers, designers, and marketers to implement website updates, enhancements, and new features.

3. Content Management:

- Assist in the management and publishing of website content, including product listings, images, and promotional materials.

- Ensure content is accurately formatted, optimised for search engines, and aligned with brand guidelines and marketing initiatives.

- Collaborate with creative and merchandising teams to maintain a consistent and compelling online presence.

4. Data Analysis and Reporting:

- Utilise web analytics tools to track and analyse website traffic, user behaviour, and performance metrics.

- Generate regular reports on key performance indicators (KPIs) such as conversion rates, bounce rates, and page load times, identifying trends and opportunities for improvement.

- Provide insights and recommendations to inform decision-making and optimise website performance.

5. Quality Assurance:

- Conduct thorough testing of website features, functionalities, and updates across various devices and browsers to ensure compatibility and usability.

- Document and communicate test results, identifying any bugs or discrepancies and working with development teams to address and resolve issues.


On a personal level, you are:


  • A thoughtful, confident, yet humble high achiever with a playful positive attitude
  • A highly-organised individual who takes initiative and can manage multiple projects
  • Are commercially minded with ability to balance competing priorities
  • Always looking to do more, with less
  • A collaborative team player happy to help those around you
  • You have excellent communication skills
  • A challenge loving problem solver
  • Dedicated to doing things better
  • Have deep respect for partners and customers with a global view


Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in web operations, ecommerce, or a similar role.
  • Proficiency in web development languages such as HTML, CSS, and JavaScript.
  • Familiarity with content management systems (CMS)or Product Management (PIM systems) and ecommerce platforms (e.g., Shopify, Magento, WooCommerce).
  • Strong analytical skills and experience with web analytics tools (e.g., Google Analytics, Adobe Analytics).
  • Excellent communication skills and ability to collaborate effectively with cross-functional teams.
  • Detail-oriented with a focus on delivering high-quality work in a fast-paced environment.
  • Proactive attitude towards problem-solving and continuous improvement.


Benefits:

  • Competitive compensation package
  • Opportunities for professional development and growth
  • Dynamic and collaborative work environment
  • Employee discounts on our fashion products
  • Private health insurance and workplace pension scheme


Saint and Sofia is an equal opportunities employer and are committed to creating an inclusive workplace where everyone feels respected and valued.