Ticketing Supervisor

2 weeks ago

Derby UK, Derbyshire, United Kingdom ASM Global - Europe Full time

Join the ASM Global team at our new state-of-the-art venue in Derby, opening Spring 2025

Situated in the heart of Derby’s city centre, this multi-purpose destination aims to be a community hub for both business and entertainment.


About Becketwell Live

Becketwell Live is a cutting-edge events complex with a capacity of up to 3,500 people. It is designed to host a variety of events, including large corporate conferences, exhibitions, trade shows, major touring concerts, stand-up comedy, family performances, and sporting events. This is a fantastic opportunity to be part of a brand-new venue from the ground up.


About the role

As Ticketing Supervisor you will support the Ticketing Manager in delivering a top-tier ticketing service at Becketwell Live.


What we can offer

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave


We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.


A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.


Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children.


We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with Axa Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.


We are visionaries: both physically and metaphorically When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.


Key Responsibilities:

  • Develop and manage the rota for the Box Office Casual Team.
  • Provide cover for the Ticketing Manager during their absence.
  • Manage correspondence, both written and electronic, and ensure appropriate responses and dissemination to relevant teams.
  • Sell tickets and reconcile daily cash takings, investigating any discrepancies.
  • Be present at designated concerts and events, liaising with the public, promoters, and other departments.
  • Handle general administrative duties, including the collation of weekly sales figures.
  • Provide sales information to promoters, visiting companies, producers, or their representatives as needed.
  • Duty manage the Box Office during events, including managing ticket allocations and preparing ticketing settlements for clients.


We are looking for someone with:

  • Exceptional written, telephone, and interpersonal communication skills.
  • Demonstrated experience in delivering outstanding customer care.
  • Proven ability in sales with high levels of customer service.
  • Proficiency in digital tools and technologies.
  • Experience using event ticketing systems is preferred.

Recruitment Process Outlined:

1st Stage- Intro Call with Talent Team

2nd Stage- F2F Meeting with General Manager


Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.


If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.

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