Ticketing Supervisor

2 weeks ago

Derby, Derby, United Kingdom ASM Global Full time

Ticketing Supervisor Role

ASM Global is seeking a skilled Ticketing Supervisor to support the Box Office Manager in delivering exceptional ticketing services at Becketwell Live. As a key member of the team, you will be responsible for developing and managing the rota for the Box Office Casual Team, providing cover for the Box Office Manager during their absence, and managing correspondence and responses to relevant teams.

Key Responsibilities:

  • Develop and manage the rota for the Box Office Casual Team.
  • Provide cover for the Box Office Manager during their absence.
  • Manage correspondence, both written and electronic, and ensure appropriate responses and dissemination to relevant teams.
  • Sell tickets and reconcile daily cash takings, investigating any discrepancies.
  • Be present at designated concerts and events, liaising with the public, promoters, and other departments.
  • Handle general administrative duties, including the collation of weekly sales figures.
  • Provide sales information to promoters, visiting companies, producers, or their representatives as needed.
  • Duty manage the Box Office during events, including managing ticket allocations and preparing ticketing settlements for clients.

Requirements:

  • Exceptional written, telephone, and interpersonal communication skills.
  • Demonstrated experience in delivering outstanding customer care.
  • Proven ability in sales with high levels of customer service.
  • Proficiency in digital tools and technologies.
  • Experience using event ticketing systems is preferred.

About ASM Global

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We welcome discussions about flexible working arrangements and are dedicated to providing a fair and transparent assessment process.

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