Ticketing Supervisor

2 weeks ago

Derby, Derby, United Kingdom ASM Global Full time

About the Role

As a Box Office Supervisor at ASM Global, you will support the Box Office Manager in delivering exceptional ticketing services at Becketwell Live.

Key Responsibilities:

  • Develop and manage the rota for the Box Office Casual Team.
  • Provide cover for the Box Office Manager during their absence.
  • Manage correspondence, both written and electronic, and ensure appropriate responses and dissemination to relevant teams.
  • Sell tickets and reconcile daily cash takings, investigating any discrepancies.
  • Be present at designated concerts and events, liaising with the public, promoters, and other departments.
  • Handle general administrative duties, including the collation of weekly sales figures.
  • Provide sales information to promoters, visiting companies, producers, or their representatives as needed.
  • Duty manage the Box Office during events, including managing ticket allocations and preparing ticketing settlements for clients.

We are looking for someone with:

  • Exceptional written, telephone, and interpersonal communication skills.
  • Demonstrated experience in delivering outstanding customer care.
  • Proven ability in sales with high levels of customer service.
  • Proficiency in digital tools and technologies.
  • Experience using event ticketing systems is preferred.

About ASM Global

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

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