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Pre Post Sales Engineer

3 months ago

England, UK, United Kingdom REAKT Recruitment Ltd Full time

Post-Sales Technical Consultant (M-Files Specialist)

Location: UK – Remote with travel Europe

Flexible base d.o.e + package


We are looking to speak to an experienced Post-Sales Technical Consultant on behalf of our client who are a leading provider of innovative content management solutions, helping businesses streamline their processes and improve efficiency. The client is passionate about delivering exceptional service and support to their clients, ensuring they get the most out of their technology investments.


We are seeking an experienced Post-Sales Technical Consultant with expertise in M-Files to join our growing customers implementation team. As a pivotal member of their post-sales support team, you will play a crucial role in ensuring the successful implementation, customisation, and optimisation of M-Files solutions for their clients. You will work closely with clients to understand their needs, provide technical guidance, and deliver solutions that drive business success.


Key Responsibilities of the Post-Sales Technical Consultant:

  • Collaborate with clients to understand their business requirements and translate them into effective M-Files solutions.
  • Lead the implementation and configuration of M-Files systems, ensuring seamless integration with existing processes and systems.
  • Provide technical support and troubleshooting for post-implementation issues, ensuring timely resolution and client satisfaction.
  • Conduct training sessions and workshops to empower clients to effectively use and manage their M-Files systems.
  • Work with the sales team to identify opportunities for system enhancements and additional services.
  • Develop and maintain comprehensive documentation for implementations, configurations, and support procedures.
  • Stay up to date with the latest developments and best practices in M-Files and related technologies.


Qualifications of the Post-Sales Technical Consultant:

  • Proven experience as a Post-Sales Technical Consultant or similar role with a focus on M-Files.
  • Strong technical background with expertise in M-Files configuration, customisation, and integration.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • Experience with scripting languages and automation tools related to M-Files is a plus.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Strong customer service orientation and a passion for helping clients succeed.


Benefits:

  • Competitive salary dependent on experience and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance plans.
  • Flexible working hours and remote work options.
  • Professional development opportunities and support for certifications.
  • Collaborative and supportive work environment.


How to Apply: If you are a motivated and experienced Post-Sales Technical Consultant looking to make a difference in a dynamic and growing company, we would love to hear from you.