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Head of Ecommerce

2 months ago

London UK, UK, United Kingdom OMNES Full time

As one of the world’s most prolific polluters, and with 85% of all textiles ending up in landfill, the fashion industry’s detrimental impact is vast, and improving the way it operates will make a huge, positive difference to the future of our planet.


OMNES means ‘all’. It’s our name because we are all in this together. We created OMNES to help change the way you shop, wear and think about clothing. And to encourage the rest of the industry to do it, too.


We are looking for a Head of Ecommerce to help us grow our new to market brand:


Key responsibilities


Trade the OMNES website to maximise revenue potential


  • Actively merchandise the site
  • Define and implement ecommerce trading metrics and reports
  • Proactively identify opportunities to drive incremental sales
  • Continually optimise the user experience


Develop and execute digital marketing strategies to drive profitable sales, grow brand

awareness, and acquire new customers


  • Develop and implement a promotional/marketing plan
  • Analyse campaign metrics and take necessary action to continually improve performance


Build and lead the ecommerce team


  • Define the team structure, including customer services
  • Recruiting team members
  • Manage, motivate and develop the team


Ensure excellent customer service

  • Develop and monitor SLAs to improve resolution times and customer satisfaction
  • Analyse the root causes of issues and be proactive about finding solutions


Website development

  • Own and implement the ecommerce development plan
  • Manage third parties as required


Own the ecommerce P&L


  • Develop and manage cost and sales budgets
  • Report on performance to the senior management team
  • Provide weekly forecasts for individual KPIs drawing from sales history, company strategy and current trading patterns, re-forecasting as and when required


Required Skills and Experience


  • Previous experience of heading up an ecommerce team and a proven track record of growing sales online
  • Experience of digital marketing and CRM
  • Highly analytical with strong attention to detail.
  • Proven experience of managing third party suppliers
  • Self-motivated, detail orientated and able to prioritise workloads efficiently, effectively delivering projects according to tight deadlines