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Ecommerce Coordinator

1 month ago


London, UK, United Kingdom Anya Hindmarch Full time

Ecommerce Coordinator


BASIC INFORMATION


Department Ecommerce

Reporting to Ecommerce Manager

Location Head Office/London

Hours Full time




THE BRAND


Anya Hindmarch founded her business in London in 1987 and it has since grown into a global brand. Today, it is as known for its luxury, organisation-obsessed accessories as it is for its groundbreaking work in sustainability and its playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does.


The brand is committed to creating responsibly, and constantly strives to innovate to reduce its impact on the earth, while also using its platform to drive education and discussion around sustainability. Testament to this are projects such as I Am A Plastic Bag, The Universal Bag - a unique collaboration with supermarkets to rethink the reusable shopping bag, and Return to Nature, a collection of bags which are intended to biodegrade and compost at the end of their useful life. The work around sustainability continues, paying heed to the mantra, ‘progress, not perfection.’


Anya Hindmarch launched the Village on Pont Street in London’s Chelsea in 2021. This is a community of neighbouring stores and a cafe. Ever evolving, it centres around the Village Hall, which hosts innovative concepts, collaborations and exhibitions, all of which are amplified digitally. These include a fruit and veg store, a hairdresser as Anya’s highly acclaimed book ‘If in doubt wash your hair’ launched, the much loved Christmas Grotto, the ‘Dry Drinker’ off licence in January, A. Houndmarch dog butchers, the Anya Summer Shop and the current Ice Cream Shop which is now in its third year of summertime opening.


JOB PURPOSE


Support the Ecommerce Manager with the online trading and content management of the Global, US and EU websites. Ownership of the product upload process from sample to delivery ensuring best in class product copy and imagery.


KEY RESPONSIBILITIES


  • Work with the Ecommerce Manager to trade all sites, making localised adjustments to improve engagement and drive incremental revenue.
  • Support with daily trade reporting, including analysis on revenue, traffic, conversion as well as reporting on stock levels, waiting lists, and key on site activations.
  • Weekly product reporting highlighting best/low sellers, sell-through and stock availability working with the merchandising team to coordinate re-orders
  • Support Ecommerce Manager with visual merchandising, search function, and product recommendations across the sites and ensure our full product range is discoverable.
  • Monitor and communicate the availability of products and imagery for marketing campaigns.
  • Work with Shipping and Merchandising teams and stores to ensure stock availability across the websites including tracking items prior to launch and flagging late arrivals and issues.
  • Ownership of product information, images and product upload process each season, working with the copy, photography and product teams to represent products accurately and commercially.
  • Ownership of product samples that the Ecommerce team are required to photograph, including sourcing from warehouse and stores.
  • Work closely the creative teams to plan ecommerce, model, and creative shoots ensuring key styles are prioritised and all digital needs are met.
  • Management of the personalisation tool uploading product in a timely and effective manner


KEY SKILLS

  • 1-2 years’ experience of working in an ecommerce team.
  • Experience using an ecommerce CMS is essential, knowledge of Shopify would be an advantage.
  • Solid knowledge of Microsoft Office, with emphasis on Excel skills.
  • Strong aptitude for independent technical problem-solving skills as well as a strong creative eye.
  • A passion for luxury goods and how they are represented online.
  • Strong communication skills with the confidence to work cross-departmentally on a regular basis.
  • Highly organised with efficient ways of working and a good ability to keep calm under pressure.
  • A team player who can focus on the customer experience and expectations.


EQUAL OPPORTUNITIES


Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.


Thank you for your application, due to the number of application we cannot get back to everyone. We will be in touch if your application is successful.


The People Team