Customer Service Coordinator
4 weeks ago
Job Title: Customer Service Change Coordinator
Location: Chertsey, Surrey
Working Arrangement: 3x a week on-site, 2x remote
Job Type: Full-time, 12 Month Fixed Term Contract
Salary: Up to £45,000 PA
PURPOSE OF THE JOB:
The Customer Service Change Coordinator role in the Operations team will be responsible for supporting the eStore in achieving its goals and serving customers effectively. This includes managing change across the eStore Customer Service team and ensuring that operational processes are clearly understood by all customer service agents. Ensuring effective communication between relevant stakeholders from Commercial Operations and Customer Service teams is also key.
KEY ACCOUNTABILITIES:
- Reporting to the Customer Service Change Manager.
- Daily/Weekly/Monthly monitoring of KPIs to measure the effectiveness of the customer journey.
- Collaborating closely with the Customer Service Change Manager to develop a continuous programme of customer experience improvements.
- Working with various support teams to promptly resolve any issues impacting the customer experience.
- Providing consistently high levels of service to support day-to-day eStore operations.
- Collaborating with the Commercial Teams to ensure promotional activity is correctly set up and communicated to the customer service teams.
- Gathering and analysing returns data.
- Interpreting gathered data and submitting reports to relevant department heads and management.
- Identifying patterns and trends in the analysed data.
- Assisting the Operations Team and other teams in drawing up business goals and needs.
- Establishing new data gathering and analysis techniques within the Operations.
- Formulating procedural manuals for the eStore Ops department.
- Assisting with the creation of Customer Service training modules.
- Preparing training briefs that can be shared with the Customer Services team.
SKILLS AND ATTRIBUTES:
Essential
- Proficient in MS Office 365 applications
- Organised, efficient, self-motivated, and solution-oriented individual
- Ability to work well both individually and as part of a team
- Adaptability to change
- Excellent verbal and written communication, along with time management skills
- Detail-oriented with strong follow-through
- Willingness to travel as required
- Ability to develop strong relationships with peers and cross-functional business partners
- Strong execution skills
EXPERIENCE:
Essential
- Previous eCommerce operational experience
HOURS OF WORK:
37.5-hour week. Some weekend and evening work may be required for emergencies and projects.
BENEFITS
- 25 days annual leave
- Up to 15% discretionary performance-based bonus per annum (following successful completion of probation period)
- Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
- Permanent Health Insurance
- Private Medical Insurance (starting from grade CL2-III)
- 4x Life Assurance
- £55 per month Flexible Benefits allowance (following successful completion of probation period) e.g., gym, travel insurance, life assurance, health assessment, dental insurance, etc.
-
Customer Service Coordinator
1 week ago
London, UK, UK, United Kingdom Vertical Advantage Full timeMy client a leading ingredients manufacturing is looking for a bright candidate who is eager to kick start their career in supply chain and logistics. The Customer Service Coordinator role is an entry level role which requires no previous experience!As the Customer Service Coordinator you will be responsible for the end-to-end supply chain process ensuring...
-
Customer Service Coordinator
2 weeks ago
London,, UK, United Kingdom Firetecnics Systems™ Ltd Full timeCompany Overview:Firetecnics Systems Ltd is one of the largest independent LPCB certified fire safety companies in London. We provide a wide range of fire safety solutions and consulting services tailored to the individual properties from basic to high-tech integrated systems. Our reliability and excellence across customer services, engineering standards...
-
Logistics & Customer Service Coordinator
1 month ago
London, UK, UK, United Kingdom VANITY GROUP | Certified B Corp Full timeDo you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world of VANITY GROUP.With a focus on innovating the hotel landscape with best-in-class partnerships, VANITY GROUP is dedicated to elevating hotel amenities from essential toiletry items to an experience that rivals even the sweetest suite....
-
ServiceNow Managed Services Technical Lead
3 months ago
London,, UK, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeAs a ServiceNow Managed Services Technical Lead in Konversational, you will be delivering both proactive and reactive support services for a wide range of customers and, act as a central point of contact for all support-related activities for designated customers. You will be managing a highly skilled team delivering a high-quality service. Konversational...
-
Customer Service Executive
2 months ago
London,, UK, United Kingdom Lacoste Full timeAbout this role:The Customer service executive works as part of the broader merchandising and supply chain team and ensures the seamless execution of supply chain systems & processes to maximise efficiency for the UK & Ireland business.You will act as a key support for the UK business to promote the brand position and achieve the brand vision - to become a...
-
Customer Service Executive
2 weeks ago
London,, UK, United Kingdom Elbrus Office & Professional Full timeJob Title:French Speaking Customer Service ExecutiveLocation:West End, London (Hybrid model available after 3-month probation)Salary:Highly Competitive + BonusAbout the Company:Our forward-thinking client has developed a cutting-edge investment platform that allows for the secure holding and storage of precious metals, including Gold, outside the traditional...
-
Customer Service Representative
1 month ago
London,, UK, United Kingdom Swipe Say Easy Full timeJoin our team as a Sales Assistant and take your first step into the world of sales!As a Sales Assistant, you will play a crucial role in supporting our sales team and ensuring smooth sales operations. This is an excellent opportunity to gain valuable experience and develop your skills in a dynamic and fast-paced sales environment.Responsibilities:Assist the...
-
Customer Service Manager
4 weeks ago
London, UK, UK, United Kingdom Orange Connex Global UK Ltd Full timeCore Values of the Position:To manage the local customer service operation within Orange Connex, an international e-commerce fulfilment services provider (B2B). Driving the highest quality standards within the industry when it comes to quality, customer centricity while maintaining a cost efficient operation and focussing on continuous improvement of the...
-
Logistics & Customer Service Representative
1 week ago
London,, UK, United Kingdom Alexander Steele Recruitment Full timeAlexander Steele has partnered with a leading Food & Drinks manufacturer, that is urgently looking for a Logistics & Customer Services professional; to coordinate the distribution of their products effectively and maintain good relationships with Customers and 3PL service providers.Key responsibilities:Build and maintain positive working relationships with...
-
Customer Service Administrator
1 month ago
London, UK, UK, United Kingdom Downing Full timeCustomer Service Administrator North Acton – London Full-Time Permanent Downing are an award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. We have been operating for over 30 years and currently have 13 operational student accommodation schemes in 9 major cities,...
-
Norwegian speaking Client Service Coordinator
3 weeks ago
London,, UK, United Kingdom Language Matters Recruitment Consultants Ltd Full timeJob Reference: MD 24856Job Title: Norwegian speaking Client Service Coordinator (Finance)Job Type: PermanentLocation: London, EnglandSalary: £35,000 per annum + bonusA Norwegian speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London...
-
Swedish speaking Client Service Coordinator
2 weeks ago
London,, UK, United Kingdom Language Matters Recruitment Consultants Ltd Full timeJob Reference: MD 24855Job Title: Swedish speaking Client Service Coordinator (Finance)Job Type: PermanentLocation: LondonSalary: £35,000 per annum + bonusA Swedish speaker is urgently needed for a financial services company to support their growing multilingual Sales Team. You will be based in a stunning office in Canary Wharf, London providing your...
-
Customer Experience Coordinator
2 months ago
London,, UK, United Kingdom EVE LOM Full timeOverview:EVE LOM is seeking a passionate, dedicated individual with an interest & background in handling client inquiries while managing client satisfaction. The role is based in London, UK with a hybrid remote and office schedule and will be reporting into the Senior Director of E-Commerce.E-commerce Order ManagementReview open orders report daily to ensure...
-
Reservations Coordinator
4 weeks ago
London,, UK, United Kingdom Alchemy Global Talent Solutions Full timeAlchemy Global Talent Solutions is assisting a global leader who are hiring a Reservations Coordinator to ensure seamless booking experiences.The Reservation Coordinator will work closely with clients from all around the world to establish hospitality needs for their overseas visitors. This will run on a shift bases with occasional weekend...
-
Customer Service Advisor
3 weeks ago
London,, UK, United Kingdom Liberty. Full timeThe clue’s in the name, this role is all about service. As a Customer Service Advisor, you will be the first point of call for many of our customers; impeccable communication skills are essential, along with having the ability to effectively deal with customer queries in a cool, calm and collected manner. If ‘dedicated’, ‘diligent’ and...
-
Room Service Coordinator
2 days ago
East London, UK, United Kingdom Canary Riverside Plaza Hotel Full timeA fantastic opportunity has arisen within the Luxury 5* Corporate Hotel brand, Canary Riverside Plaza Hotel in Canary Wharf, East London.We are currently recruiting a proactive and drivenRoom Service Coordinator (Nights)to be a part of our main Guest Culinary Gem of the Hotel, the Food and Beverage (Room Service) Department.Set within the historic wharfs and...
-
Senior Account Coordinator
5 days ago
London,, UK, United Kingdom Insidesource Full timeInsidesource DEI StatementBy nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to “unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.Job SummaryThe Senior Account Coordinator...
-
Customer Service Advisor
3 months ago
London,, UK, United Kingdom The Law Support Group Full timeWe are currently working with a property management firm who are looking for a Customer Services Advisor to join them on a permanent basis.You will be communicating with customers daily via telephone and emails assisting them on a variety of enquiries relating to a wide range of topics. Your main priority will be to ensure the customer is at the heart of...
-
Event Coordinator
2 days ago
London,, UK, United Kingdom Insight Global Full time12 month contract, with extensionsInside IR35Umbrella Rate: £327In this role you will manage the planning, preparation, meeting set up and execution of briefings held at the EBC for a leading cybersecurity firm. As the Executive Briefing Coordinator, you are responsible for creating and delivering an exceptional experience for executives and prospects,...
-
Research Coordinator
1 month ago
London,, UK, United Kingdom Centre People Appointments Full timeJapanese speaking FDI Research Coordinator (Ref; MY45866)A British consulting company is currently recruiting a Japanese speaking FDI Research Coordinator.In this role you will be responsible for client-facing tasks as well as undertaking innovation and market opportunity research for APAC corporate clients (predominantly Japanese) in the EMEA region.This...