Customer Service Executive
2 months ago
About this role:
The Customer service executive works as part of the broader merchandising and supply chain team and ensures the seamless execution of supply chain systems & processes to maximise efficiency for the UK & Ireland business.
You will act as a key support for the UK business to promote the brand position and achieve the brand vision - to become a unique premium & sport inspired brand, improving profitability and desirability while respecting the company’s values; to Play as One Team, Play with Elegance, Play by Daring and Play with Tenacity.
At a high level, this role entails: ensuring the smooth passage of goods both into the UK and then into our wholesale doors. This means working closely with the sales team to ensure their order book is executed in a timely manner. This role also involves coordinating with a number of logistics, customer service and warehouse teams, both internally and externally, so excellent communication skills are a must.
Main activities:
- Works closely with the customer service manager and supply team to implement and adapt global processes to the UK market.
- Brings strong support and coordinates the supply chain for all products in the UK, especially for wholesale key accounts.
- Strong analytical skills to provide clear, accurate level information and reporting of shipping performance vs targets and KPIs.
- Investigation and reconciliation of any compliance and delivery issues to include raising credits and communicating these to the customer.
- Optimisation of the order-books to maximise conversion.
- WHSL Order book cleaning.
- Order entry management and order-book reconciliation.
- Works closely with the 3PL and customer to ensure compliance and efficiency with shipments and customisation.
- Reports risks & opportunities back to the business.
- Checks and follows up on orders, stocks movements, stock arrivals, booking and shipping process.
- Ensures all inventory is allocated in a timely manner.
- Contributes to the continuous improvement of systems, tools, and processes, and finds smart solutions.
- Builds a strong partnership with key Departments in France and in the UK to share common processes.
Main skills, competencies and knowledge required:
- Successful experience as a customer service rep, supply chain executive, logistics coordinator. Key Account Order Management.
- Proficient logistics & operations
- Customer service, product, and sales oriented.
- Handling basic figures analysis
- Accountability
- Advanced computer literacy skills, (Outlook, Excel)
- Preferred understanding of ORLI, CBR, SAP
- Excellent knowledge of the UK Market, passion for fashion.
Reward and Benefits:
- Competitive salary.
- 25 days annual leave entitlement (+ bank holidays).
- Flexible working.
- Pension Contributions.
- Up to 65% off Lacoste Products.
- Recognition platform.
At Lacoste, we are committed to making equal opportunities a reality. Inherited from our unique vision of fashion-sport, equal opportunities move us forward and our recruitment methods follow this commitment by focusing on skills and embracing all types of talents. We commit to fostering a diverse and inclusive environment where elegance goes beyond style and where each of us is given the chance to fulfil our greatest potential.
-
Customer Service Executive
2 weeks ago
London,, UK, United Kingdom Elbrus Office & Professional Full timeJob Title:French Speaking Customer Service ExecutiveLocation:West End, London (Hybrid model available after 3-month probation)Salary:Highly Competitive + BonusAbout the Company:Our forward-thinking client has developed a cutting-edge investment platform that allows for the secure holding and storage of precious metals, including Gold, outside the traditional...
-
Account Executive
1 month ago
London,, UK, United Kingdom Space Executive Full timeAbout Us:We are an award-winning SaaS company within the compliance and identify verification space. By offering seamless integrations, robust security, and a streamlined user experience to help organizations mitigate risks, we enable our customers to verify identities, conduct KYC/AML checks, and ensure regulatory compliance efficiently. We are seeking a...
-
Partner (Executive search/Interim Management)
1 month ago
London, UK, United Kingdom Page Executive Full timeOpportunity to grow a leading search firm in a rapidly expanding, highly profitable Business Transformation practiceClient DetailsAs Page Executive, we are a part of Page Group, a FTSE 250 leading global recruitment company. With over 1300 executive search and interim mandates successfully completed every per year, Page Executive is one of the leaders of the...
-
Chief Executive Officer
3 weeks ago
London, UK, United Kingdom Page Executive Full timeThe Chief Executive Officer will be an influential leader capable of steering the company towards progressive growth. They will demonstrate strong strategic acumen, business services industry knowledge, and superior leadership skills.Client DetailsOur client is provides charitable housing services. They have over 300 private properties UK wide and are...
-
Customer Support Executive
1 week ago
London, UK, United Kingdom LMA Full timeCustomer Support Executive We are in search of a Customer Support Executive who excels in interpersonal communication, demonstrates professionalism, and maintains a positive, proactive attitude. The ideal candidate will be friendly and approachable, capable of building strong relationships with customers. A dedication to continuous learning and development...
-
Customer Support Executive
5 days ago
London,, UK, United Kingdom LMA Recruitment Full timeCustomer Support ExecutiveWe are in search of a Customer Support Executive who excels in interpersonal communication, demonstrates professionalism, and maintains a positive, proactive attitude. The ideal candidate will be friendly and approachable, capable of building strong relationships with customers. A dedication to continuous learning and development is...
-
Customer Service Executive
1 month ago
London, UK, UK, United Kingdom fanvue Full timeFanvue is at the forefront of the creator economy, shaping the future by providing a platform where creators can earn and share amazing experiences with their fans. We drive the evolution of human connection, bringing creators and fans closer together.As a fast-growing company in the subscription space, we are seeking a dynamic individual to support our...
-
Email Marketing Executive
1 month ago
London,, UK, United Kingdom MBM Executive Travel Recruitment Full timeOur client is a fantastic travel business based in London.They require an Email and SMS Marketing Executive to join their fast-paced, growing team. You will collaborate with the Customer Success team to deliver impactful email and SMS campaigns, support activity reports, and provide insights on data and campaigns. You’ll also work closely with the Head of...
-
VP of Customer Success
1 month ago
London,, UK, United Kingdom Space Executive Full timeVP of Customer SuccessAbout Us:We are a leading Open Banking-powered Account to Account (A2A) payment provider of Instant Payments and Instant Payouts. Founded in 2019, we provide the best possible payment solutions for everyone involved in a transaction. Our team has a strong background in launching first-generation fintech companies, and we leverage this...
-
Customer Experience Executive
4 weeks ago
London,, UK, United Kingdom Alexander Steele Recruitment Full timeOur client is an exciting, innovative, award-winning business within the food and beverage industry, committed to creating high-quality and tasty savoury and sweet treats that stand out in the market.They are keen to continue their growth so are looking for a passionate and driven Customer Experience Executive. The role falls under the Customer Experience...
-
Customer Experience Executive
3 weeks ago
London,, UK, United Kingdom Alexander Steele Recruitment Full timeOur client is an exciting, innovative, award-winning business within the food and beverage industry, committed to creating high-quality and tasty savoury and sweet treats that stand out in the market.They are keen to continue their growth so are looking for a passionate and driven Customer Experience Executive. The role falls under the Customer Experience...
-
Client Relationship Executive
3 months ago
London,, UK, United Kingdom HillierRose Executive Search & Strategy Full timeAre you looking to gain experience in SaaS sales generation as part of a team responsible for company revenue growth? Do you want to play an important role in building one of the most innovative and exciting AI companies in the world? Do you have knowledge or a keen interest in sign language either as a native user or learner?Due to recent explosive growth,...
-
Public Relations Account Executive
2 days ago
London,, UK, United Kingdom Delenda Executive Search & Talent Full timeLeading strategic communications consultancy looking for Account Executive / Senior Account Executive to join the growing team.This is a great opportunity to join an agency where training and development are paramount - with a global client base across:Financial ServicesTechnologyFintechStart-ups / scale-upsThis role will involve developing a broad range of...
-
German Customer Support Executive
1 month ago
London,, UK, United Kingdom Northreach Full timeGerman Customer Support ExecutiveAn innovative and rapidly growing SME lender based in Holborn is seeking a friendly, and fluent German speaker to join the team as a Customer Support Executive. This is a permanent, full-time position where you will handle incoming inquiries and support customers from initial conversation to loan application, helping the...
-
Customer Support executive
1 week ago
London, UK, United Kingdom LMA Full timeCustomer Support Executive Seeking a professional with excellent communication skills, a positive attitude, and a proactive approach. The ideal candidate will build strong customer relationships and view each interaction as a growth opportunity. This role suits someone eager to enhance their skills and contribute to a dynamic team. Adaptability, empathy, and...
-
Category Manager – Indirect
1 month ago
London,, UK, United Kingdom Holt Executive Ltd Full timeAre you a Category Manager – Indirect (IT AND Services) expert with a keen eye for value?Holt Executive are exclusively supporting a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments.Our partner is seeking a dynamic Category Manager – Indirect...
-
Logistics & Customer Supply Executive
1 month ago
London,, UK, United Kingdom Mackenzie Jones Full timeLogistics & Customer Supply Executive ***Disruptive Challenger Brand*** Salary up to £50,000 Per annum + Benefits (Bonus, Healthcare, Pension & Holiday)Central London (Hybrid working) Our client, a dynamic and disruptive challenger brand, is seeking an experienced Logistics & Customer Supply Executive to manage 3PL relationships, enhance customer order...
-
Customer Service Coordinator
4 weeks ago
London,, UK, United Kingdom Hirobe Limited Full timeJob Title: Customer Service Change CoordinatorLocation: Chertsey, SurreyWorking Arrangement: 3x a week on-site, 2x remoteJob Type: Full-time, 12 Month Fixed Term ContractSalary: Up to £45,000 PAPURPOSE OF THE JOB:The Customer Service Change Coordinator role in the Operations team will be responsible for supporting the eStore in achieving its goals and...
-
Customer Relationship Management Executive
2 weeks ago
London,, UK, United Kingdom BettingJobs Full timeBettingJobs is working with a leading iGaming company who are seeking to hire a knowledgeable CRM Executive for the French Market to join their team in London.Responsibilities:Develop and execute strategies for customer conversion, retention, and reactivation in the French Sportsbook market through effective CRM campaigns.Analyse customer segments, life...
-
Chief Technology Officer
3 weeks ago
London,, UK, United Kingdom Space Executive Full timePosition: Chief Technology Officer (CTO)Location: Flexible (may require some travel)Company Overview:Venture capital (VC) firm with a diverse portfolio of innovative and high-growth businesses (predominantly financial service / fintech). Our portfolio companies are at different stages of development, from early-stage startups to established entities looking...