Customer Support executive

2 weeks ago


London, UK, United Kingdom LMA Full time

Customer Support Executive
Seeking a professional with excellent communication skills, a positive attitude, and a proactive approach. The ideal candidate will build strong customer relationships and view each interaction as a growth opportunity. This role suits someone eager to enhance their skills and contribute to a dynamic team. Adaptability, empathy, and problem-solving are crucial for delivering a seamless customer experience.
Key Responsibilities:

  • Addressing customer inquiries and complaints via phone and email.
  • Ensuring resolution of customer issues.
  • Improving service quality and efficiency.
  • Keeping customers informed and setting realistic expectations.
  • Acting as the client's voice and providing updates to teams.
  • Collaborating to develop and implement best practices.


About The Team:
Part of the Operations team, which manages critical processes for payment and treasury services. The team ensures effective and accurate payments.
Team Areas:

  • Payments
  • FX, Liquidity & Funding
  • Reconciliation
  • Customer Support


Requirements:

  • Experience in customer-facing and operations roles.
  • Strong written and verbal communication skills.
  • Confidence in communicating with all levels of stakeholders.
  • Ability to manage multiple tasks and coordinate with colleagues.
  • Calm and logical approach to resolving issues.
  • Excellent attention to detail.
  • Comfort in a fast-paced, evolving FinTech environment.
  • Experience with CRM tools (e.g., Zendesk) is advantageous.


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