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Room Service Coordinator

2 months ago

East London, UK, United Kingdom Canary Riverside Plaza Hotel Full time

A fantastic opportunity has arisen within the Luxury 5* Corporate Hotel brand, Canary Riverside Plaza Hotel in Canary Wharf, East London.


We are currently recruiting a proactive and drivenRoom Service Coordinator (Nights)to be a part of our main Guest Culinary Gem of the Hotel, the Food and Beverage (Room Service) Department.


Set within the historic wharfs and quays of East London, Canary Riverside Plaza is the only five-star independent hotel in Canary Wharf. The 142 spacious guest rooms and suites make for an incredibly comfortable stay, be it for business or leisure, offering stunning views of the River Thames and city beyond. Enjoy the full five-star experience with access to the adjacent Health Club and Spa or indulge with afternoon tea on the sun-filled terrace at the Quadrato Restaurant.


Quadrato Restaurant offers Italian inspired menus with flavours that are light, fresh and quintessentially Italian. The incredible view of the River Thames and London skyline are best enjoyed from the elegant terrace or on colder days, the soaring windows of the restaurant. The adjacent Quadrato Bar & Lounge offers an array of signature cocktails, wine, beer and spirits and is the perfect place for pre-dinner drinks or a night cap.


Adjacent to the hotel, all guests enjoy complimentary access to a five-star Health Club. Set on the River Thames, the club offers three floors of expansive fitness facilities, including a sauna, steam room, hydrotherapy pools and a 20 metre infinity edge lap pool.


Wonderful Benefits on joining Canary Riverside Plaza Hotel as Room Service Coordinator (Nights):


Competitive Rate Per Hour of £11.44 Per Hour.

28 Days Holidays (including Bank Holidays)with additional days given for Length of Service.

Delicious Healthy Complimentary Meals on Duty.

Uniforms provided and laundered.

Excellent Training and Development opportunities.

Food and Beverage Discounts in our Quadrato Restaurant and Lounge.

Employee Room Rates and excellent Room Rates for friends and family across Canary Riverside Plaza Hotel, Marriott, Radisson and Hilton Brand Hotels.

Excellent Training and Development opportunities in addition to Career Planning with platform Flow Hospitality.

Company Pension scheme after 3 months service.

Recommend a Friend Scheme.

Employee of the Month Awards with excellent Staff Recognition Awards.

Annual Staff Party.


Key qualities we are looking from the Room Service Coordinator (Nights):


As a Room Service Coordinator (Nights) you will be at the forefront of ensuring that our in house guests receive top-tier service in the comfort of their Rooms and Suites throughout the Night.

This wonderful role involves overseeing the daily operations of our room service department, where youll work closely with the Operational Hotel Nights Team in ensuring that each and every Guest order is efficiently and promptly delivered to their Rooms and Suites.

Your leadership and passion for providing exquisite Guest Service will play a key part in maintaining our reputation for world-class hospitality.


The ideal candidate will have the following Skills and Knowledge:


Must have a minimum of 2 years experience within a similar Room Service Assistant / Coordinator role within the Hospitality 5* Hotel Industry.

Must have Food Hygiene and Food Safety Compliance Qualified Certificates.

Ability to work under pressure and independently.

Intermediate Microsoft Office Computer skills and relevant programs like Microsoft Outlook for communication.

Excellent communication skills.

Ability to work to tight deadlines.

Positive attitude.

Commitment to delivering a high level of Guest Service.

Excellent grooming standards.


The main responsibilities for this role would include:


  • Oversee the daily room service operations to ensure efficient and high-quality service delivery.
  • Ensure all room service areas meet our exceptional standards of cleanliness, presentation, and organisation.
  • Work closely with the other Operational Nights Departments to guarantee smooth operations and enhance guest satisfaction.
  • Lead, inspire, and support your team, fostering a positive environment based on teamwork, mutual respect, and open communication.
  • Address guest enquiries, concerns, and special requests promptly, aiming for swift resolution and high satisfaction.
  • Collaborate with the Food and Beverage Management Team alongside the Night Manager to develop and implement strategies that exceed guest expectations.

Being part of the small team, you will demonstrate excellent knowledge and dedicated behaviour.


The successful candidate will be highly professional, have excellent communication skills, be well presented and understand the importance of exceptional Guest Service.


This is a great opportunity to join our 5* Luxury Hotel and work in a friendly and professional environment. If you feel you are ready to make yourself a great career, we look forward to receiving your application.


In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility at the Recruitment Interviewing process.


Two Satisfactory References from your current / Previous Employers will be required once a Successful Offer of Employment has been made.


We do not offer Sponsorship and support from Recruitment Agencies arenotrequiredat this present time.


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