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Housing Officer

1 month ago

West Midlands, UK, United Kingdom WEBRECRUIT Full time

Housing Officer
Birmingham, West Midlands (with hybrid working)

About the Organisation

Our client is a social enterprise with a clear vision - to empower refugees and migrants in the UK to lead self-sufficient and ambitious lives. They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services. Their mission goes beyond individual support; they actively challenge and disrupt the systems that perpetuate inequalities in society.

They are now looking for a Housing Officer to join them on a full time, permanent basis, working 37.5 hours per week. This is a hybrid role, based in Birmingham.

The Benefits

- Salary of £25,749 per annum
- 25 days’ annual leave, plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom

If you have experience of working with asylum seekers or refugees and a strong grasp of legislation surrounding homelessness, this is your opportunity to make an impact and drive change as part of our client’s supportive organisation.

You will be enabled to make a real difference to the lives of refugees, helping them rebuild their lives as part of a passionate team committed to social justice and creating lasting, positive change.

What’s more, our client will support you to gain valuable experience in a number of areas such as estate management, tenant relations, and financial management, enhancing your professional skills and career prospects. You will join a supportive and mission-driven environment and contribute to a cause that goes beyond just accommodation, focusing on holistic support and empowerment for refugees.

The Role

As a Housing Officer, you will play a crucial role in supporting the housing and income team to ensure tenants' well-being and financial stability.

Specifically, you will seek to reduce void properties and help vulnerable refugee tenants maintain their tenancies.

Assisting the Team Leader and Housing Income Officer with tenant assessments, you will make accommodation offers and sign-up new tenants. You will help manage and maximise property rental income and ensure service charges are within agreed budgets.

In this role, you will aid in estate management services, including settling in visits for new tenants and conducting property inspections. Liaising with the cleaning team, you will ensure estates are clean and presentable, report issues and investigate tenancy problems such as anti-social behaviour.

Additionally, your role will involve:

- Handling complaints promptly and effectively, resolving issues where possible
- Negotiating debt payment arrangements based on tenant income and expenditure

About You

To be considered as a Housing Officer, you will need:

- Experience of working with asylum seekers or refugees in a voluntary or paid capacity
- Previous experience in working with service users who speak a different language
- Knowledge of the Homelessness Legislation particularly the 2002 Homelessness Act
- Organisational skills in terms of service planning, prioritising work, time management, effective use of resources and performance evaluation
- Excellent written and verbal communication skills
- The ability to work in a fast-paced and sometimes pressurised environment
- To be comfortable and able to deal with individuals or subject matter that can be emotive and demanding

The closing date for this role is the 7th August 2024.

Other organisations may call this role Tenancy Support Officer, Housing Support Worker, Refugee Support Officer, Community Housing Officer, Housing Liaison Officer, Tenant Relations Co-ordinator, Property Management Assistant, or Social Housing Officer.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

If you're passionate about making a difference and want to contribute to the well-being of vulnerable refugee tenants, click the apply button now to find out more and take the first step towards a rewarding career as a Housing Officer. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.