Housing Officer
3 months ago
2x Housing Officer - Permanent Position: Housing Officer Location: Birmingham Salary/Benefits: Up to £26,000 (part-time available) DBS Checks will be required. Role Details - Housing Officer Deliver specialised support and housing management services to vulnerable individuals so they can actively live healthy, happy independent lives within communities through early targeted prevention, individualised care, and partnership working to develop resilience, increase well being, and move towards independence. To avoid homelessness and enhance opportunities for a better life, assist vulnerable persons in finding and maintaining housing.
Key responsibilities of the Housing Officer:
- To enable customer outcome achievement through the development of customer led professional relationships, active listening, and proactive support.
- Induction and welcoming of new customers ensuring awareness and settling into new home.
- Develop strength-based needs assessments/support plans/risk assessments with customers enabling them to sustain tenancies, improve reliance and maintaining independence through partnership working and access/signposting to a range of external agencies.
- To ensure effective and efficient service delivery and development in line with contract requirements to ensure the provision for a range of housing support, advice and guidance services to vulnerable people including, housing, health, employment & training, mental health, substance misuse and community-based services through active partnership working and customer insight.
- Charter of Rights Providing positive customer experiences that informs and shapes our business planning to improve service delivery-measurable through engagement activities, customer surveys, resident meetings, focus groups, compliments, and complaints.
- Comprehensive housing and voids management, maintaining a high standard of health and safety, building compliance and property standards.
- To ensure financial viability through appropriate income management, including welfare benefit support, unlocking barriers to rent/service charge payments, ensuring customer is up to date with rent payments to avoid eviction and working in partnership with Allocation Team to keep void loss at a minimum in line with KPIs.
- To assist with other duties as required by the Service Manager or other Managers.
- To respond to unforeseen and crisis situations as required and be available for emergency cover within your own service and contribute to the overall running of the service.
- To provide SMART move on plans for customers leaving or moving on from the service into independent accommodation
Key skills required of the Housing Officer
- Awareness of housing including tenancy/license agreements, ASB, repairs, housing law and property standards.
- Ability to proactively monitor and encourage payment of rent.
- Experience of working with vulnerable people and housing whether paid or voluntary ideal.
- Able to produce and analyse reports around areas of reporting.
- Keep complete, clear, accurate and timely recording using digital platforms as required.
- Identify ways to promote dignity and is aware of individuals environments and factors that may cause distress, disagreement or disgruntledness.
- Able to work in challenging situations, reports incidents, accident, and complaints in a timely manner, taking appropriate action where necessary.
2x Housing Officer - Permanent Position: Housing Officer Location: Birmingham Salary/Benefits: Up to £26,000 (part-time available) DBS Checks will be required. Role Details - Housing Officer Deliver specialised support and housing management services to vulnerable individuals so they...
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