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Lived Experience Insight Coordinator

1 month ago

West Midlands, UK, United Kingdom Shelter Full time


Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire and proven ability to help them share their feedback, stories and experiences so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Birmingham Hub.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team
The Birmingham Hub has around 25 staff plus volunteers and we specialise in providing housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation. We currently have a 3 year partnership with a leading bank with the aim of building financial resilience and breaking the cycle of poor financial health which negatively impacts people’s housing situation.

About the role
Your role will be to work alongside the financial resilience project to deliver a programme of involvement activities both for Birmingham Hub and the wider organisation to ensure the views and experiences of individuals with lived experience of bad housing or homelessness shapes and informs all of Shelter’s work. People with lived experience take part in a range of ways: involvement groups, taking part in events within local communities, co-designing services and campaigns, sharing stories and speaking out about the housing emergency.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you
To succeed, you will need experience of facilitating involvement groups and other activities to involve people with lived experience in Shelter’s work. You have a strong understanding of how lived experience of housing issues can impact a person, so ensure a safe and inclusive space where everybody can contribute. The ability to plan and co-ordinate involvement activities with local teams, with several activities running during the same time period, is important too. You will have a flair for developing successful relationships with colleagues across Shelter, as well as external local organisations and partners. Some experience of presenting information verbally and in writing is also required, as is IT literacy including case management systems, Microsoft Office, internet, email and online meetings.

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.