Housing Allocations Officer

1 month ago

West Midlands, United Kingdom West Northamptonshire Council Full time

This is an exciting time to join our Housing Solutions service at West Northants Council We have recently introduced a new team structure, as well as a new Housing Allocations Scheme which came into place in April this year, meaning you can play an integral role in shaping and embedding processes, with plenty of opportunity to learn and progress.
Our benefits

We offer a wide range of benefits to our employees, these include:

  • Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
  • Cycle to Work scheme.
  • Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
  • Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
  • Car Lease scheme
  • Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
  • Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
  • Ongoing training and development opportunities.
  • A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
  • Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
  • Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

    What will you be doing?

    Working in a team of 8, you will be delivering an efficient housing allocation service using the Open Housing system, making sure the Council's housing register is administered in accordance with the Council's Housing Allocation Scheme, service procedures, and national legislation and guidance. You will assess and prioritise new applications to the housing register, support customers placing bids on properties, and shortlisting bids. You will also be providing comprehensive housing advice and information to households in housing need, ensuring that households are supported with appropriate interventions, so excellent communication skills are a must
    About you

    You don't need experience across all aspects of the job as that will form part of your development journey, but you will need experience of working within housing and conducting complex investigations and enquires in order to assess applications for assistance under housing legislation, as this is central to the role.

    You'll need to have a solutions driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges

    You will have previous experience providing excellent advice and assistance to a wide range of people who may have complex and challenging behaviour, and you will have worked collaboratively with other organisations to meet these complex needs. You will be able to smoothly manage the Allocations processes whilst being able use your own initiative to 'think outside of the box'. Please note, this role is based in Northampton but will require occasional travel within West Northants.
    About us

    At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

    Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

    Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council

    We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

    The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

    If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email for support.

    West Northants Council, where careers thrive.

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