Housing Needs Officer Contract Full Time

6 days ago


West Midlands Combined Authority, United Kingdom Serco Limited Full time
About the Role

We are seeking a highly skilled and experienced Housing Needs Officer to join our team at Serco Limited. As a Housing Needs Officer, you will play a critical role in ensuring compliance with the Asylum Accommodation and Support Services Contract (AASC) and providing high-quality support to asylum seekers.

Key Responsibilities
  1. Property Inspections: Conduct regular inspections of properties within your allocated portfolio to ensure compliance with the AASC Contract and property standards guide.
  2. Property Management: Manage the on-boarding and withdrawal of properties within your allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).
  3. Property Repairs: Complete minor property repairs within your scope of training, experience, and the toolkit and spares provided.
  4. Customer Complaints: Respond to customer complaints in a timely and professional manner.
Requirements
  1. Criminal Record Bureau Checks: Due to the nature of the role, Criminal Record Bureau checks are required, and all offers of employment are subject to security clearance checks and approval by the Home Office.
Why Serco?

At Serco, we offer a range of benefits, including a pension scheme, employee assistance programme, and a safe and supportive culture. We are a company passionate about diversity and inclusion and committed to employing and retaining people with disabilities.


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