Housing Maintenance Administrator

3 days ago


West Wickham, United Kingdom Glebe Housing Association Full time

**Purpose of the Role**

To provide a high quality first point of contact for residents, visitors and callers contacting or visiting the Association, with lead responsibility for maintenance administration and reception. As our Housing & Maintenance Administrator, you will provide a comprehensive administrative service within a small housing and maintenance management team and administrative support across departments to maintain service delivery within our head office as required. You will ensure effective management of information and that systems are implemented and maintained to facilitate the work of the Housing and Maintenance Departments.

You will provide a high-quality welcome and first point of contact for residents and other callers contacting or visiting the association. Dealing with a broad range of day to day enquiries, and repairs enquiries from residents, family members and contractors. You will deliver an efficient repair call service, maintain records and databases accordingly. As part of your role you will also cover and support with housing management, leasehold management, letting and sales service to our customers and residents as directed by the Housing Officer.

**KEY TASKS, DUTIES & RESPONSIBILITIES**

Ensure that the all void property is ready to let with all relevant compliance certificates in place as soon as possible. To order all safety or ad hoc check and certification as required, receive certificates and accurately record information on the system and arrange related works if applicable.

To manage all reported maintenance logging these accurately in line with agreed system procedures, ensuring an effective liaison with residents, contractors and relevant other parties to secure access and ensure a timely response to the maintenance request.

Work with Maintenance Manager on review of contractors performance and production of satisfaction surveys and performance reports. Work with our external contractors, monitoring their responses and timeliness as well as collating work orders to invoices for processing by Finance.

Complete resident satisfaction surveys to monitor performance both internal and external.

Work with the Maintenance Manager on the compliance, Health and Safety requirements across our site on a monthly, quarterly, annual basis. Manage and schedule all reactive and planned maintenance for the operative team, scheduling work plans in their diaries well in advance. Support the Manager and Housing Officer in ensuring we achieve required turn around times on our voids to the GHA lettable standard. With the Housing Officer complete estate inspections and action plans. Support with facilities management across the site and in particular in the Head Office.

Maintain an effective key management system, ensuring general, void and tenanted keys are securely held and correctly tracked at all times. To handle all the administration relating to regular team meetings, including booking meeting rooms, circulating all papers and taking minutes. Manage resident enquiries, queries and complaints, relating to maintenance.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 3 years (required)

Work Location: In person


  • Housing Administrator

    3 weeks ago


    West Wickham, United Kingdom Glebe Housing Association Full time

    **Purpose of the Role** We are seeking an experienced and effective administrator, preferably with a strong background working within the Repairs & Maintenance team of a housing association. This is a temporary, short-term appointment to support our Maintenance Manager, processing all requests for property repairs and scheduling works with contractors and...


  • West Wickham, United Kingdom Glebe Housing Association Full time

    Receptionist Administrator part time 25 hours a week Monday to Friday To provide a high quality first point of contact for residents, visitors and callers contacting or visiting the Association, To assist colleagues in providing an efficient and responsive service to residents and customers, providing administrative support, and creating and maintaining...


  • West Wickham, United Kingdom Glebe Housing Association Full time

    **Purpose of the Role** Based within our offices in Bencurtis Park, West Wickham, working independently and with mínimal supervision, you will provide a high quality first point of contact for residents, visitors and callers contacting or visiting the Association. Dealing with a broad range of day to day enquiries, and repairs enquiries from residents,...


  • West Wickham, United Kingdom Office Angels Full time

    �? Exciting Opportunity Alert! �? Are you a master of organisation, with a knack for scheduling and administration? Do you thrive in a dynamic and supportive team environment? Our client, a leading housing and maintenance management organisation, is looking for a dedicated Scheduling Administrator to join their team. With incredible benefits, a...


  • West Wickham, United Kingdom Office Angels Full time

    Exciting Opportunity Alert! 🌟 Are you a master of organisation, with a knack for scheduling and administration? Do you thrive in a dynamic and supportive team environment? Our client, a leading housing and maintenance management organisation, is looking for a dedicated Scheduling Administrator to join their team. With incredible benefits, a wonderfully...


  • West Wickham, United Kingdom Office Angels Remote Work Freelance Full time

    �? Exciting Opportunity Alert! �? Are you a master of organisation, with a knack for scheduling and administration? Do you thrive in a dynamic and supportive team environment? Our client, a leading housing and maintenance management organisation, is looking for a dedicated Scheduling Administrator to join their team. With incredible benefits, a...


  • West Wickham, United Kingdom Glebe Housing Association Full time

    Permanent - Part time working 3 mornings a week 9 hours, there is flexibility on start and finish times support childcare or someone looking to reduce their working hours. Immediate start preferable We are offering a competitive salary of up to £27, 000 (salary will be pro rata for part time hours) which will be dependent on skills, experience and...


  • West Wickham, United Kingdom Glebe Housing Association Full time

    Permanent - Part time working 3 mornings a week 9 hours, there is flexibility on start and finish times support childcare or someone looking to reduce their working hours. Immediate start preferable We are offering a competitive salary of up to £25,000 (salary will be pro rata for part time hours) which will be dependent on skills, experience and...


  • West Bromwich, United Kingdom Trinity Housing Association Full time

    Job purpose: To be responsible for ensuring all the administrative tasks regarding Housing Benefit claims and payments for all of the Associations residents are kept up to date. To work with a small team of Housing Officers to ensure all financial records are kept up to date to help minimise financial losses. Main tasks - Processing of all Housing Benefit...


  • West Wickham, United Kingdom Hays Specialist Recruitment Limited Full time

    Maintenance Repairs SchedulerWest Wickham£16 per hourTemporary Role 1 Month.Immediate start requiredWe're helping a friendly community based housing association who are currently looking for a Maintenance Scheduler to join their small, but busy team in West Wickham You'll be the first point of contact for residents for any maintenance and repair enquiries...


  • West Wickham, United Kingdom Office Angels Full time

    �? Exciting Opportunity Alert �? Are you a master of organisation, with a knack for scheduling and administration? Do you thrive in a dynamic and supportive team environment? Our client, a leading housing and maintenance management organisation, is looking for a dedicated Scheduling Administrator to join their team. With incredible benefits, a...

  • Administrator

    1 month ago


    West Wickham, Greater London, United Kingdom Mears Group PLC Full time

    Annual salary: up to £28,500.00Administrator Croydon- West WickhamFull Time Permanent.Salary up to £28,500 per annum. A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company...

  • Administrator

    4 weeks ago


    West Wickham, United Kingdom Mears Full time

    About the Role : As an Administrator you will be working Croydon Council in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. An Administrator within our West Wickham branch. You will be Part of a local team supporting the...


  • West Bromwich, West Midlands, United Kingdom Think Recruitment Full time

    Housing Officer required to work with a Birmingham based Housing Association. Start Date: ASAP Duration: 8 week temporary cover 50 P/H, paid weekly Temporary To provide support for tenants regarding repairs and maintenance and fire safety actions. Knowledge of MIS housing software desirable. For this role, you will ideally have experience in social...


  • West Bromwich, West Midlands, United Kingdom Think Recruitment Full time €14

    Housing Officer required to work with a Birmingham based Housing Association. Start Date: ASAP Duration: 8 week temporary cover 50 P/H, paid weekly Temporary To provide support for tenants regarding repairs and maintenance and fire safety actions. Knowledge of MIS housing software desirable. For this role, you will ideally have experience in social...


  • West Bromwich, West Midlands, United Kingdom Think Recruitment Full time €14

    Housing Officer required to work with a Birmingham based Housing Association. Start Date: ASAP Duration: 8 week temporary cover 50 P/H, paid weekly Temporary To provide support for tenants regarding repairs and maintenance and fire safety actions. Knowledge of MIS housing software desirable. For this role, you will ideally have experience in social...


  • West Bromwich, West Midlands, United Kingdom Think Recruitment Full time €14

    Housing Officer required to work with a Birmingham based Housing Association. Start Date: ASAP Duration: 8 week temporary cover 50 P/H, paid weekly Temporary To provide support for tenants regarding repairs and maintenance and fire safety actions. Knowledge of MIS housing software desirable. For this role, you will ideally have experience in social...


  • West Bromwich, United Kingdom Trinity Housing Association Full time

    **Repairs and Maintenance Team experience is required for this role and applicants without the required skills will be excluded.** **About Trinity Housing Association;** Trinity Housing Association provides and manages supported and temporary housing for vulnerable and disabled adults to enable them to live independently. We provide specialist supported...


  • West Wickham, United Kingdom S&R Consultancy Full time

    £24,000 to £27,000 per annum Permanent, Full-time West Wickham, BR4 A fantastic opportunity for an administrator from a training background to join a leading care home provider who is seeking a Training Administrator to support the Training Manager at their beautiful offices in West Wickham. This role would suit someone with relevant training...


  • West Bromwich, United Kingdom Trinity Housing Association Full time

    **About Trinity Housing Association;** Trinity Housing Association provides and manages supported and temporary housing for vulnerable and disabled adults to enable them to live independently. We provide specialist supported housing designed to meet a range of housing needs for adults with learning disabilities, mental ill health, acquired brain injuries...