Administrative Support Specialist

4 weeks ago

West Wickham, Greater London, United Kingdom Mears Full time

About the Role

As an Administrator at Mears, you will be working in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

An Administrator within our West Wickham branch, you will be part of a local team supporting the Administration activities and requirements to our Housing operations, ensuring that all administrative procedures are being undertaken efficiently, in total compliance with Company.

Key Responsibilities:

  • Support the administration process to ensure the accurate and timely recording and response to all client, service user and company communication, in accordance with agreed standard operating procedures.
  • Support the provision of administrative duties to all functions within the local team, branch, client and internal group departments where required.
  • Support processes of materials requisition, purchase order and invoicing, credit and debit invoices and the timely input of cost data to enable work orders to be completed and invoiced.
  • Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders.
  • Communicate with service users regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
  • Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
  • Keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.
  • Attend informal and formal company & client meetings and training sessions as required.

Requirements:

  • Experience in maintaining void management.
  • Experience in Fleet.
  • Experience in a client facing role.
  • Good knowledge of Microsoft office.
  • Can work well in a team.
  • Good written and verbal communication skills.
  • Good Customer Service skills.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you:

  • 25 days annual leave plus bank holidays.
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work.
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
  • Family friendly policies.

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