German Speaking IT Support Specialist

5 days ago


West Wickham, Greater London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

About the Role:



We are seeking a Technical Support Specialist with fluent German and English to join our international team. As a key member of our support team, you will provide outstanding support to our customers, offering accurate resolution and guidance on all product-related issues and questions.




  • Provide product-related information and technical support to our German-speaking customers
  • Deal with queries from distributors, partners, resellers, subcontractors, and engineers
  • Enter information into the call management database
  • Escalate calls to the next appropriate level of customer service management when necessary


About You:



This role is a great opportunity for a bilingual candidate with excellent communication skills and previous experience in a similar role who enjoys troubleshooting and solving problems. Our company offers amazing benefits, training, and a career development path.



Requirements:




  • Fluent in German and English (written and spoken)
  • Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line, or customer service, preferably in a software support environment
  • Solid knowledge of Microsoft operating systems
  • Demonstrated interpersonal skills and the ability to work as part of a team and independently
  • Strong communication skills


How to Apply:



Please send your CV in English and in Word format to Nina at Language Matters Recruitment Consultants Ltd.



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