Repairs Team Administrator

4 months ago

West Bromwich, United Kingdom Trinity Housing Association Full time

**About Trinity Housing Association;**

Trinity Housing Association provides and manages supported and temporary housing for vulnerable and disabled adults to enable them to live independently.
We provide specialist supported housing designed to meet a range of housing needs for adults with learning disabilities, mental ill health, acquired brain injuries and physical and sensory disabilities. With 450 units in management in 90 properties, located across 42 local authority areas throughout England, we work in partnership with other organisations to meet the specific housing, care and support needs of our tenants.

We have a vacancy for a Repairs Administrator - Full-Time 6 months (initially) Contract to cover Maternity Leave. Temporary contract may extend.

You must have had customer service experience within a repairs, maintenance or housing service to be considered.

**Main Purpose of the Job;**

Reporting to the Repairs Team Leader, to be responsible for the delivery of a customer focused reactive and planned maintenance service. Proactively engaging with residents to provide support, advice and interventions to ensure that properties are effectively maintained, all repairs are undertaken promptly and to high standards, contractors are monitored and supervised ensuring performance targets are achieved and high levels of customer satisfaction is attained.

**Core responsibilities**:

- To assist in the effective management of statutory compliance of all our homes: these include: Gas, Fire Risk Assessment, Electric, Asbestos & Legionella, PAT, Emergency lighting, Fire Alarm, Fire Extinguishers, EPC
- Assist in organising remedial works on the back of servicing
- Assists in ensuring data collection and data analysis of all maintenance and report to the team leader.
- Assist with relevant remedial works and requesting quotations for these works
- Ensuring all the relevant documentation is saved in the THA shared drive
- Liaising with compliance, housing management and finance departments if required
- Ensure complaints are dealt with promptly and are in line with internal policies and procedures
- To provide excellent repairs and maintenance services to customers in accordance with Trinity Housing Association’s policies, procedures and service standards
- To assist the with Asset Register in the preparation of appropriate Tender & Contract Documentation
- To ensure that all repairs and contracts are commenced and completed in accordance with agreed programmes and within budget
- To liaise with Tenants, key stakeholders and other departments directly affected by the works to ensure that they are fully aware of the initial proposals and any variations instructed during the course of the works
- To report, where directed on performance against departmental targets for all repairs and contractors.
- To report, where directed on the performance of Contractors and against set criteria and to agree with the Asset Register any direct action to be taken in the event of unsatisfactory performance
- Contribute to the development and regular review of departmental services and policies, ensuring that these are consistent, compliant with statute and regulation and reflect best practice
- To behave in a manner consistent with organisational values and Association’s Service Standards, ensuring there is a commitment to a customer focused service and high quality
- As part of a team, manage operational relationships with contractors

Key results/outcomes/impact
- All repairs investigated promptly and remedial works defined, costed and ordered
- Certainty of contract costs, timescales, quality of service and completed project
- Provision of information to assist in the procurement of contracts
- Compliance with legislation is 100%
- Works carried out on time
- Annual budget targets achieved
- Maintenance of procedures to monitor and control contractor performance & quality standards
- Long term maintenance costs minimised
- Taking ownership of issues
- Improved customer satisfaction (internal and external)
- Improved quality of service, improved customer satisfaction
- Policies & services reflect best practice & customers’ needs
- Service improvements are identified
- Service level agreements agreed and maintained
- Close working & supportive relationships amongst teams
- Active sharing of information

**Essential skills, experience and competences**:
**Knowledge**:

- Technical knowledge to recognise symptoms of disrepair and diagnose effective remedial works
- Willingness to gain further knowledge of legal compliance obligations
- Understand implications of other owners’ obligations and requirements
- Building cost knowledge to ascertain acceptability of costs for works carried out
- Building knowledge to ascertain potential requirements of Planning and Building Standards
- Housing knowledge for standards of customer service

**Successful experience**:

- Experience of working in Repairs & Maintenance, or similar i.

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