Retail Associate

4 weeks ago


Manchester UK, Greater Manchester, United Kingdom Luxury Watch Repairs Full time

Luxury Watch Repairs is a leading, brand accredited service centre with our Head office based at 16-18 Hatton Garden, London and locations in Harvey Nichols, Manchester, Canary Wharf in London and also at 515 Madison Avenue in New York.

We are accredited by a number of leading brands including Cartier and Tag Heuer and pride ourselves on the highest quality watchmaking merged with outstanding customer service.


Our Manchester store is based within the prestigious Harvey Nichols department store and we are seeking a store associate to join our team.


Luxury Watch Repairs Sales Associate Job Responsibilities:


  • Greets and receives customers in a welcoming manner.
  • Provides outstanding customer service.
  • Display excellent customer service skills and a focus on ensuring each customer experience is nothing short of excellent
  • Booking in of watches
  • Discussing the process and all available options with clients
  • Build customer loyalty through active client development
  • DIsplay excellent communication skills via both email and telephone.
  • Ensuring you are pro-active in keeping clients up to date during the repair process
  • Liaising with our main service centre and head office
  • General administration
  • Assist with maintaining appropriate stock levels and managing the concession floor


PERSONAL PROFILE


  • Ideally had at least 1 years experience in a similar role.


  • Fluency in English


  • Genuine interest and passion for customer care and customer satisfaction


  • Super customer service skills


  • Basic ability to use microsoft excel and very good email manner


  • Excellent organisational and time management skills


  • Ability to work well on own and as part of a team


This position is immediately available and the required training for the role will be provided.


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