Service Desk Manager

1 month ago


UK, UK, United Kingdom Peaple Talent Full time

Job Title: Service Desk Manager

Location: Bristol (2/3 days onsite)

Salary: £60,000


Peaple Talent have partnered with an established organisation looking for a Service Desk Manager to join the team. You will be responsible for overseeing the operation of the field and desk based Service Desk teams.


The Role:

  • Lead and manage the team to support all IT Support Service aspects
  • Monitor the quality of Service Desk interactions to ensure effective performance management and customer satisfaction
  • Analyse processes, find alternative solutions and recommend new methods. Help set requirements for process changes


The Candidate:

  • Significant experience managing a Global Service Desk team.
  • Knowledge and experience of ITIL
  • Strong analysis and reporting skills


The Package:

  • Base salary: £60,000
  • 25 days annual leave
  • Cycle to Work scheme
  • Onsite parking


Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.



  • UK, UK, United Kingdom Partnur Full time

    Service Desk Manager – Permanent - £45,000 to £55,000We have an exciting opportunity for a Service Desk Manager to join a leading company. You will have responsibility for leading a service desk team as well as ensuring customer issues are resolved in a timely fashion and to the require standard.This is an onsite role, working Mon-Fri with out of hours...


  • UK, UK, United Kingdom Vallum Associates Full time

    IT Service Desk Manager - IT Support - Team Lead - Insurance - London - Hybrid - Up to £90,000I am currently working with a Leading Lloyd's Syndicate who are looking for a IT Service Desk Manager to oversee an manage the day-to-day running of the IT Service Desk. This position is paying up to £90,000 and would be based in the office 2/3 days per week...

  • Service Desk Manager

    3 weeks ago


    UK, UK, United Kingdom Peaple Talent Full time

    The OpportunityWe are seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance. The role requires ensuring that all inquiries are managed with professionalism, while also designing efficient procedures that simplify operations. The emphasis will be on advancing a proactive approach to support that...


  • UK, UK, United Kingdom Client Server Full time

    Service Desk Manager (Windows Azure) Epsom to £75kAre you an experienced Service Desk Engineer with management / leadership skills?You could be progressing your career as a Service Desk Manager at an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment.As a Service Desk Manager, you will head up and...


  • UK, UK, United Kingdom ITS Recruitment | ITS Works Full time

    Junior IT Service Desk Analyst – London – IT Service Desk Analyst required to provide first-line support for the London office of a fast growing 1,200 user international law firm using Knowledge Base to provide first time fixes and desk side support.This is an exciting opportunity for an enthusiastic, customer focused individual to join the first of four...


  • UK, UK, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst - Permanent - Southampton/Hybrid A fantastic opportunity has arisen for a IT Service Desk Analyst to join our Southampton based based global law firm on a permanent basis.Deliver a flexible, high quality technical support by phone, email and in personAct as a point of triage for all escalated incidents, ensuring the appropriate levels...


  • UK, UK, United Kingdom MHR Full time

    As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards. Software never stays the same and neither do we. We want our people to be part of a progressive organisation,...


  • UK, UK, United Kingdom Peaple Talent Full time

    Job Title: IT Service Desk AnalystLocation: Swindon (2-3 days a week in the office)Salary: Up to £26,000 + bonus We are seeking a highly motivated IT Service Desk Analyst who is passionate about providing outstanding service and resolving IT issues to a high standard. This role is perfect for a natural problem-solver with the ability to multi-task and...


  • UK, UK, United Kingdom iO Associates - UKEU Full time

    I have been speaking with a very cool company that celebrates the rich history of football and as they continue to expand, we are now looking for an experienced Service Desk Engineer to join their dynamic IT team. They have recently received huge funding and are expanding across the states and Europe. IT and support is currently fragmented across the...


  • UK, UK, United Kingdom Spencer Scott Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation.The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations...


  • UK, UK, United Kingdom Hays Full time

    2ND LINE SUPPORT / SERVICE DESK / O365 / INTUNE / WINDOWS SERVER / ACTIVE DIRECTORY / TROUBLESHOOTINGIT SERVICE DESK - 2ND LINESALARY - UP TO £35,000 + BENEFITSLOCATION - SCUNTHORPEYour new role An award-winning IT Business responsible for implementing high quality, business-changing IT solutions to hundreds of Customers are looking to add a further 2nd...


  • UK, UK, United Kingdom Hays Full time

    1ST LINE / IT SUPPORT / SERVICE DESK / CUSTOMER SERVICE / ITIL / ACTIVE DIRECTORY / WINDOWS SERVERSERVICE DESK - 1ST LINESALARY - £24,500LOCATION - Nr BEVERLEY (HULL)FULL-TIME ON SITEYour new role One of the most successful Organisations in the Region are looking to add a Customer focussed, 1st line IT support person to their current team on a permanent...

  • Service Desk Analyst

    2 weeks ago


    UK, UK, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...


  • UK, UK, United Kingdom Frontline Security Solutions Full time

    Company DescriptionLooking for an opportunity within a business that offer a genuine ‘people first’ culture?Here at Frontline Security Solutions, we have an opportunity for a Service Desk Administrator to join our fantastic, high performing team based in Chalfont St Peter on a permanent, full time basisAbout Us, Our Culture & What We Can Offer YouAt...


  • UK, UK, United Kingdom Frontline Security Solutions Full time

    Looking for an opportunity within a business that offer a genuine ‘people first’ culture?Here at Frontline Security Solutions, we have an opportunity for a Service Desk Administrator to join our fantastic, high performing team based in Chalfont St Peter on a permanent, full time basisAbout Us, Our Culture & What We Can Offer YouAt Frontline Security...


  • UK, UK, United Kingdom Peaple Talent Full time

    Job Title: Service Desk Engineer (12 month fixed term contract)Location: Bath Salary: £30,000The Role:Handling support tickets, resolving user issues, and ensuring the efficient operation of computer systems, software, and hardware.Serve as the first point of contact for remote technical issues.Provide quick and effective technical support to minimise user...


  • UK, UK, United Kingdom Complete Security Recruitment Full time

    Fire & Security Role: Are you a Job title working with Job items? Paying up to £30kWhat can you expect as an employee: 20 days holiday + bank holidaysCompetitive packageAbout the role: This is a great opportunity for an experienced Service Desk Coordinator. Who is looking for a well established business, who are based in High Wycombe. Please note that due...


  • UK, UK, United Kingdom JNC Recruitment Limited Full time

    IT Service Desk Analyst - VIP£45 - 55k p/a + BonusFull time onsite in Belgravia, LondonA fantastic opportunity has arisen to join a thriving financial and professional services organisation, working within their busy global IT Support function.We are specifically looking for candidates that have solid 1st and 2nd line support experience (including VIP...


  • UK, UK, United Kingdom identifi Global Resources Full time

    Contract: 6 months, inside IR35Location: Remote (1 onsite meeting per quarter in Hertfordshire)Start Date: Late AugustRecruiter: Identifi (exclusive role)About the Role:Our not-for-profit client is seeking a proactive and confident Senior Service Management Analyst to join their team on a 6-month contract. This is a fully remote role with minimal onsite...


  • UK, UK, United Kingdom L&G Recruitment Full time

    More than 15 years of experience in IT infrastructureMinimum of 4+ years hands on work experience in Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.Specific experience of onshore / offshore model, 3 tier model (offshore,...