IT Service Desk Manager

4 weeks ago


UK, UK, United Kingdom Vallum Associates Full time

IT Service Desk Manager - IT Support - Team Lead - Insurance - London - Hybrid - Up to £90,000


I am currently working with a Leading Lloyd's Syndicate who are looking for a IT Service Desk Manager to oversee an manage the day-to-day running of the IT Service Desk. This position is paying up to £90,000 and would be based in the office 2/3 days per week in Central London.


Responsibilities:

Continuous development and improvement of IT Service Desk through proactive oversight and automation for the below:

  • Service Desk Performance, MI reporting, Incident and Request fulfilment
  • Identify and Access Management
  • User hardware provisioning and Software Installs
  • Asset tracking
  • Licence management and ECU (End User Computing)


Documentation management, such as:

  • Policy ownership and process writing
  • Procedure creations
  • User training documentation and IT Inductions


Other responsibilities include:

  • Supplier management
  • Resource Management
  • Team Management including team meetings, 1 to 1s, objective and performance management, rota etc.
  • Oversight of the daily checks
  • Ensuring effective IT support, both at the office and Lloyd’s
  • Oversee and manage PC updates, rollouts, hardware refreshes etc.


Skills and Experience:

  • Proven experience in a similar role ideally within Insurance/Lloyd's market.
  • Strong understanding and experience with Windows 11, Office, Azure Entra, Azure Admin, Teams Admin, Exchange, SharePoint, Citrix, and printing technology.
  • Previous management/leadership experience.
  • Good experience undertaking backups and restores.
  • Strong interpersonal, verbal and written communication skills.
  • Ability to produce documentation (user guides, technical support docs) to a high standard.
  • Knowledge of implementing new practices and suggesting new ways of working to improve efficiencies.
  • Experience working in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and a desire to achieve a high quality standard of work.
  • Comfortable communicating across all areas of the organisation and including dealing with senior stakeholders.


If you would be interested in discussing this opportunity further please apply now


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