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IT Service Desk Analyst

2 months ago

UK, UK, United Kingdom Peaple Talent Full time

Job Title: IT Service Desk Analyst

Location: Swindon (2-3 days a week in the office)

Salary: Up to £26,000 + bonus


We are seeking a highly motivated IT Service Desk Analyst who is passionate about providing outstanding service and resolving IT issues to a high standard. This role is perfect for a natural problem-solver with the ability to multi-task and prioritise workload effectively.


The Role:

  • Accurately log IT incidents and service requests, managing ticket queues, and ensuring timely resolution within SLAs.
  • Perform remote troubleshooting using diagnostic techniques and provide high-quality triage of calls.
  • Support a variety of technologies including Audio Visual, desk & mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
  • Escalate major incidents promptly and clearly, gathering comprehensive details on the incident and its impact.



The Candidate:

  • Strong technical foundation with excellent Office 365, desktop, and application support skills.
  • Proficiency in troubleshooting technical desktop and application issues.
  • Good knowledge of Microsoft Operating Systems and Active Directory administration.
  • Excellent analytical and problem-solving skills.
  • Ability to manage multiple incidents and priorities efficiently and calmly.



The Package:

  • 25 days holiday + bank holidays
  • Death in service: 4x salary.
  • Bonus scheme: 7.5% on target bonus.
  • Flexible benefits, including private medical insurance, dental insurance, and more.


Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.