Service Desk Analyst
1 month ago
Job Title:
Service Desk Analyst
Location:
Hybrid. Office 4-3 times a week (Negotiable depending on distance)
Salary:
25k-35k (Qualifications and experience-dependent)
The Role
Provide support as the first point of contact for customers reporting IT issues. You will provide exceptional customer service when answering calls, responding to customer requests, and logging tickets, focusing on a first-time fix. You will be based at our Cambridge office in Pampisford and will be required to travel to customers' sites at least twice bi-weekly.
Main Duties and Responsibilities:
- The first point of contact for customers focused on a first-time fix.
- Maintain service level agreements with a strong focus on communication and time management.
- Continued Personal Development
- Documentation of fixes within internal systems.
- You are required to be on-call out of hours on a rota basis.
- Provide on-site assistance at customers' sites.
Candidate Profile
We are keen to hear from self-motivated, personable individuals who want to succeed. The following are additional skills and experience that would be preferable:
- CCNA CompTIA are desired but not essential
- Excellent communication skills
- Motivation and willingness to learn.
- Ability to work well both individually and in a team.
- Customer service focused.
- Excellent logic and reasoning skills
- Detailed computer and IT skills
- Full Driving licence required
Equal Opportunity Statement:
Our client is keen to focus on people with a real passion for IT whilst you might not feel you will suit this role skill wise if you have the motivation and passion to learn we would love to hear from you Apprenticeships welcomed.
-
Service Desk Analyst
2 weeks ago
UK, UK, United Kingdom SRMD Ltd. Full timeJob Description: Service Desk Support (Fluent in Turkish)Position Title: Service Desk SupportOverview:We are seeking a Service Desk Support professional who is fluent in Turkish to join our dynamic IT support team. In this role, you will provide exceptional first-line technical support to our users, resolving a variety of hardware, software, and network...
-
Service Desk Team Lead
1 week ago
West Midlands, UK, UK, United Kingdom L&G Recruitment Full timeMinimum Qualifications:Experience: 5-7 years in customer service technology, with Lead experience.Skills: Strong communication, problem-solving, and organizational skills; ability to manage multiple tasks in high-pressure situations.Education: High school diploma required; college degree preferred.Key Responsibilities:Supervise and Manage Team: Oversee the...
-
Service Desk Lead
2 weeks ago
UK, UK, United Kingdom DCS Technology Full timeA leading MSP working at enterprise solutions echelon is looking for an expereinced Service Desk Team Lead; playing a pivotal role in supporting your team of 4 Service Desk Engineers by providing guidance on both process-related and technical queries. You will work closely with your team to ensure high-quality service delivery, developing and implementing...
-
Crude Analyst
1 month ago
UK, UK, United Kingdom Pangea Full timePangea is representing a global trader with physical assets who are growing their trading desk in London. My client is seeking a Crude Analyst to join their front office trading desk. This is a unique opportunity to contribute to my clients crude trading activities by providing fundamental market analysis that directly supports trading decisions.Working...
-
Customer Service Executive
2 months ago
UK, UK, United Kingdom Lorien Full timeCustomer Service Executive Glasgow - 2 days onsiteUntil end of March 2025Inside IR35The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging.As a Customer Servicing Executive, you will support the attraction and retention of high...
-
Desk Assistant
2 months ago
UK, UK, United Kingdom Tradition Full timeTradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.Tradition’s goal is to provide superior client services. It believes its business success is a...
-
Senior Deal Desk Specialist
2 months ago
UK, UK, United Kingdom Ansys Full timeThe Senior Deal Desk Specialist will provide deal structure guidance and recommendations to the Sales team that balance a compliant, data driven, business and collaborative approach with creative thinking to meet customer needs. This includes leading and coordinating the internal deal process and providing proactive and flexible support between multiple...
-
Business Analyst
4 months ago
UK, UK, United Kingdom Allegis Global Solutions Full timeCompany: Global Investment Banking IndustryEmployment Type: 1-2 Year ContractLocation: London, UKHybrid working modelAs a Business Analyst, you will assist with the execution of the product roadmap for SABRE STELLA/TDSX globally and expand the platform functionality with all in scope businesses, lifecycle events and booking models. This will require a...
-
Desk Side Support Engineer
7 days ago
UK, UK, United Kingdom L&G Recruitment Full time3-4 yrs of University education post High school (B.Sc. or Diploma)1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.3-5+ years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.Technical helpdesk or technical call center experience is necessary.Disciplined,...
-
Resources Analyst
2 weeks ago
UK, UK, United Kingdom J&C Associates Ltd Full timeJob Title: Operations Analyst – Resource Management & Contract OperationsLocation: Shoreditch, London (Hybrid/Remote)Duration: 6 months contract initiallyMax. Budget: £40k-£45k per annum + holidays + pension or £200-£230 per day Inside IR35Overview:We are recruiting an Operations Analyst to support to our Professional Services Sales and Delivery teams...
-
Client Services Analyst
2 weeks ago
UK, UK, United Kingdom EC1 Partners Full timeClient Service Analyst - Contract Position overview: The primary objective is to manage client relationships within Trade Settlement, delivering outstanding customer service and efficient loan settlement support to a growing client base. This role involves meeting tight deadlines and achieving specific targets. Additionally, it provides valuable exposure to...
-
Operational resilience analyst
1 month ago
UK, UK, United Kingdom Cameron Kennedy Full timeJob Title: Operational Resilience AnalystLocation: London (Temporary Position)3 Months (Possible Extension)£400 - 450 PER DAYA leading financial institution in London is seeking an experienced Operational Resilience Analyst to join its dynamic Operations Department. This role is crucial in ensuring the organisation’s ability to maintain critical services...
-
Application and Database Analyst
1 month ago
UK, UK, United Kingdom Idox plc Full timeApplication and Database AnalystLocal Government SoftwareHome Based, with occasion travelAbout the roleAre you a tech-savvy problem solver with a passion for providing top-notch customer service? We are looking for a smart technical specialist to join our dynamic Idox Cloud Hosting team within the Local Government Software Division. As a Application and...
-
Market Analyst/Strategist
2 weeks ago
UK, UK, United Kingdom UrbanChain Full timeMarket Analyst/Strategist Location: London (Hybrid working)Contract Type: (Permanent)About the Company:UrbanChain is a pioneering cleantech company on a mission to create local community energy via our proprietary peer-to-peer platform and algo matching process. UrbanChain is building a team of passionate individuals who are dedicated to making a positive...
-
SOC Analyst
2 weeks ago
UK, UK, United Kingdom Dynamic Search Solutions Full timeSOC AnalystLocation: Home based/ Remote – Must be Based in the United KingdomSalary: Up to £35,000, shift based role with 24/7 coverageQualifications: Must be eligible for SC ClearanceThe companyAn exciting opportunity has arisen at an award-winning Microsoft Partner for a SOC Analyst. The business is a fast-growing, industry-leading managed service and...
-
SOC Analyst
2 months ago
UK, UK, United Kingdom Dynamic Search Solutions Full timeSOC AnalystLocation: Home based/ Remote – Must be Based in the United KingdomSalary: Up to £35,000, shift based role with 24/7 coverageQualifications: Must be eligible for SC ClearanceThe companyAn exciting opportunity has arisen at an award-winning Microsoft Partner for a SOC Analyst. The business is a fast-growing, industry-leading managed service and...
-
Operations Analyst
2 weeks ago
UK, UK, United Kingdom Aquent Full timeJob Title: Operations AnalystClient Location: Central London - Hybrid (3 days on-site)Starting: 06/01/2025Salary/Pay Rate: £25 per hour (35hrs/week) - PAYEHours: Full-timeDuration: 6 monthsWe're hiring an Operations Analyst to support our global tech client's Professional Services Sales and Delivery teams in the EMEA region. As a member of the...
-
Assurance Services Analyst
5 months ago
UK, UK, United Kingdom Inspired PLC Full timeInspired PLCInspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing...
-
Data Analyst
4 weeks ago
UK, UK, United Kingdom Harnham Full timeData AnalystRemote - UK-BasedUp to £50,000A Health & Wellbeing company that provides occupational health services to clients is seeking a Data Analyst!THE ROLEThis company is looking to add to its Tech & Transformation team and is seeking a Data Analyst who can build and develop MI reports for clients and present key insights and recommendations based on...
-
Salesforce Business Analyst
2 weeks ago
UK, UK, United Kingdom Eames Consulting Full timeSalesforce Business Analyst - London / Hybrid - £650+ Per Day Eames Consulting is working with an Insurance company to secure the services of a Salesforce Business Analyst on an initial 6 month contract to begin with. Skills & Expertise Proven experience as a Salesforce Business Analyst, ideally within insurance or financial services.Strong knowledge of...