Assurance Services Analyst
5 months ago
Inspired PLC
Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.
To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero.
This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it.
We are looking for a Assurance Services Analyst to join our successful Key Accounts team. This role is a Home Based role, with some travel to the office for meetings and/or training.
Role and Responsibilities:
Working within the Assurance team the Assurance Services Analyst is responsible for ensuring a high level of customer satisfaction through accurate and effective service delivery to a portfolio of clients or tasks assigned to them. They are responsible for proactive client and supplier management in line with our KPI’s and escalating issues as required to ensure that customer satisfaction is maintained.
The successful candidate's responsibilities will include but not be limited to:
- Providing a first-class client experience to internal and external stakeholders
- Accountability for ensuring allocated clients have complete and accurate invoice and data acquisition, entry and validation within customer agreed SLA timescales
- Maintaining database(s) with accurate data in a timely manner
- Ensuring debt and disconnection correspondence is resolved asap
- Resolving telephone and email billing and reporting enquiries from customers and suppliers
- Raising queries and change of tenancies with suppliers via phone/email and following through to resolution
- Maintaining and developing effective working relationships with supplier and customer contacts
- Production and issue of payment files, cost and consumption reports to allocated clients
- Attending conference calls and meetings with customers/suppliers as required
- Understand and adhere to operational processes and procedures to manage workload and ensure business continuity
- Build knowledge of the energy industry and develop an understanding of queries and resolution
- Supporting the wider team to ensure all client SLA’s are met
- Supporting internal and external stakeholders with data and analysis related issues >
- Additional project work as required based on business priorities
- Support Account Manager with various operational tasks and requirements
- Obtaining supply and contract details for new sites including current supplier
- Site additions/removals to the clients group supply agreement
- Assist with objections alongside the QA team to reach resolution
- Send termination notice if required
- Siteworks – support meter site operations team with supply contracts for new connections
- Sales processing on CRM system
- Pricing and tendering
- Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.
Experience and Qualifications:
Essential:
- A good working knowledge of Microsoft Office applications, particularly Excel
- Customer service skills
- Be polite and conscientious
- Engage with a can-do attitude
- Effective communication
- Clear, concise. Be mindful of your audience building relationships
- Be honest, approachable, positive and helpful organisational skills
- Use IT systems effectively to organise workload, adhere to SLAs IT skills
- Develop an understanding of all internal processes required to carry out role analytical skills
- Demonstrate an aptitude for recognising patterns and inconsistencies relating to billing and consumption data
- Attention to detail
- Maintaining a high level of accuracy in regard to email, files, reports and internal systems teamwork:
- Making yourself available to support wider team where appropriate adaptable
- Ability to adapt to changing client needs and circumstances
Desirable
- Contract reading
What we offer:
- Training and development opportunities
- Company pension
- Flexible work hours
- Sharesave scheme
- Life insurance
- 4pm finish on Friday
If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck
-
Quality Assurance ESG Analyst
3 months ago
UK, UK, United Kingdom Inspired PLC Full timeInspired PLCInspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing...
-
Compliance Analyst
2 weeks ago
UK, UK, United Kingdom Edenbrook Full timeNew Compliance Analyst opportunity working with a rapidly growing Lloyd’s Syndicate. Reporting directly to the Senior Compliance Analyst and working closely with the Head of Compliance and underwriting teams, you will support the Compliance team on a wide variety of Compliance matters, with a particular focus on being responsible for the monthly monitoring...
-
Administration Analyst
2 months ago
UK, UK, United Kingdom Tate Recruitment Full timeWe’re Hiring: Administration Analyst (Pensions & Insurance) Exciting Opportunity!Are you ready to play a key role in a dynamic, international environment? We're looking for an Administration Analyst with a strong background in Occupational Pension Schemes and the Insurance Annuity Market to join our growing team. This role offers direct client...
-
Client Services Analyst
2 weeks ago
UK, UK, United Kingdom EC1 Partners Full timeClient Service Analyst - Contract Position overview: The primary objective is to manage client relationships within Trade Settlement, delivering outstanding customer service and efficient loan settlement support to a growing client base. This role involves meeting tight deadlines and achieving specific targets. Additionally, it provides valuable exposure to...
-
Product Assurance Engineer
3 weeks ago
UK, UK, United Kingdom Mane Contract Services Full timeJob Title: Principal Product Assurance EngineerSalary: Circa £50,000 depending on experienceLocation: Stevenage (Relocation package available)Dynamic Working: Hybrid (2-3 days on-site due to workload classification)Security Clearance: British Citizen or Dual UK National with British citizenship requiredJoin Us in Supporting National Defense!Are you ready to...
-
Sustainability Analyst
7 days ago
UK, UK, United Kingdom Colt Data Centre Services Full timeWe are looking for a Sustainability Analyst to join our global Energy & Sustainability Team, London United Kingdom. The Colt DCS vision is to become the most customer centric and trusted data centre operator in the industry, while simultaneously building towards a sustainable hyperscale data centre future. By 2045, we are committed to become a Net Zero...
-
SOC Analyst
2 weeks ago
UK, UK, United Kingdom Dynamic Search Solutions Full timeSOC AnalystLocation: Home based/ Remote – Must be Based in the United KingdomSalary: Up to £35,000, shift based role with 24/7 coverageQualifications: Must be eligible for SC ClearanceThe companyAn exciting opportunity has arisen at an award-winning Microsoft Partner for a SOC Analyst. The business is a fast-growing, industry-leading managed service and...
-
SOC Analyst
2 months ago
UK, UK, United Kingdom Dynamic Search Solutions Full timeSOC AnalystLocation: Home based/ Remote – Must be Based in the United KingdomSalary: Up to £35,000, shift based role with 24/7 coverageQualifications: Must be eligible for SC ClearanceThe companyAn exciting opportunity has arisen at an award-winning Microsoft Partner for a SOC Analyst. The business is a fast-growing, industry-leading managed service and...
-
Service Desk Analyst
1 month ago
UK, UK, United Kingdom Maverick Associates Full timeJob Title: Service Desk AnalystLocation: Hybrid. Office 4-3 times a week (Negotiable depending on distance)Salary: 25k-35k (Qualifications and experience-dependent)The Role Provide support as the first point of contact for customers reporting IT issues. You will provide exceptional customer service when answering calls, responding to customer requests, and...
-
Data Analyst
4 weeks ago
UK, UK, United Kingdom Harnham Full timeData AnalystRemote - UK-BasedUp to £50,000A Health & Wellbeing company that provides occupational health services to clients is seeking a Data Analyst!THE ROLEThis company is looking to add to its Tech & Transformation team and is seeking a Data Analyst who can build and develop MI reports for clients and present key insights and recommendations based on...
-
Salesforce Business Analyst
2 weeks ago
UK, UK, United Kingdom Eames Consulting Full timeSalesforce Business Analyst - London / Hybrid - £650+ Per Day Eames Consulting is working with an Insurance company to secure the services of a Salesforce Business Analyst on an initial 6 month contract to begin with. Skills & Expertise Proven experience as a Salesforce Business Analyst, ideally within insurance or financial services.Strong knowledge of...
-
Claims Business Analyst
2 weeks ago
London, UK, UK, United Kingdom Albany Beck Full timeAlbany Beck are hiring for a Claims Business Analyst to work on a long term programme of work with a global insurance firm. They are committed to delivering cutting-edge solutions in the rapidly evolving insurance landscape. As they continue to expand their operations, they are seeking a talented and motivated Claims Business Analyst to join their dynamic...
-
Quality Assurance Tester
7 days ago
UK, UK, United Kingdom Insight Global Full timeDay to day:Insight Global are seeking a QA Tester to join our premier financial services client in Manchester on a 5-month contract assignment. The team works a Hybrid schedule with 3 days on-site per week. This role will be supporting the large move from a manual test dependent process to an agile, automated process. You will be supporting the end-to-end...
-
Operational Resilience Analyst
3 months ago
UK, UK, United Kingdom Meraki Talent Ltd Full timeOperational Resilience AnalystEdinburgh / Glasgow Permanent Meraki Talent’s Financial Services client are looking for an Operational Resilience Analyst to join their team in either Edinburgh or Glasgow. Responsibilities of the Operational Resilience Analyst:-Ensure that the business embeds operational resilience into ways of working -Working across all...
-
Third Party Risk Analyst
2 months ago
UK, UK, United Kingdom Travelex Full timeTravelex is one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’...
-
Resources Analyst
2 weeks ago
UK, UK, United Kingdom J&C Associates Ltd Full timeJob Title: Operations Analyst – Resource Management & Contract OperationsLocation: Shoreditch, London (Hybrid/Remote)Duration: 6 months contract initiallyMax. Budget: £40k-£45k per annum + holidays + pension or £200-£230 per day Inside IR35Overview:We are recruiting an Operations Analyst to support to our Professional Services Sales and Delivery teams...
-
Product Analyst
2 weeks ago
UK, UK, United Kingdom DiverseJobsMatter Full timeDue to recent promotion, we have a great opportunity to join our Product Planning team as a Product Analyst on a full time 12-month FTC basis. What you could be doing:Reporting directly into the Product Manager, you will be responsible for the set up and maintenance of multiple product systems and model data on a day to day basis. In this busy and varied...
-
Business Analyst
2 weeks ago
UK, UK, United Kingdom La Fosse Full timeBusiness Analyst - £60,000 (Permanent Role)Reports to: Senior Programme Manager Hybrid: 3-4 Days P/week on-site in Central LondonIntegration and Optimisation ProgrammeRole Overview:The role requires an excellent Business Analyst who can help shape the business and deliver new technology implementations. You will need to work closely with the Technology team...
-
Reward Analyst
2 months ago
UK, UK, United Kingdom Network HR Full timeReward Analyst - 6 mth FTC (temp to perm option)£60-65,000 + bonus + bensLondon (3 day hybrid)Network HR have been retained by a leading Financial Services Investment business on a search for a Reward Analyst. The role will report and work closely with a very strong Head of Reward, and the wider HR team to ensure all end of year process / comp season...
-
Benefits Analyst
2 months ago
UK, UK, United Kingdom JGA Recruitment Group Full timeJob Title: Benefits AnalystSalary: £45,000paLocation: Remote, United KingdomJGA are partnered with a rapidly expanding and exciting financial services group seeking a Benefits Analyst with excellent HRIS experience.Skills/Experience required:Experience of benefits analysis and administration.Dealing with brokers and insurance providers.Experience of M&A and...