Resources Analyst
1 month ago
Job Title: Operations Analyst – Resource Management & Contract Operations
Location: Shoreditch, London (Hybrid/Remote)
Duration: 6 months contract initially
Max. Budget: £40k-£45k per annum + holidays + pension or £200-£230 per day Inside IR35
Overview:
- We are recruiting an Operations Analyst to support to our Professional Services Sales and Delivery teams in EMEA.
- You will be part of the Client’s Consulting Services Organization which helps our customers and partners to initiate and manage their digital marketing and transformation projects using the Client’s Digital Marketing Cloud.
- Your time will be divided between Resource Management Office (RMO) and Contract Operations duties, with flex according to peaks in demand.
- You will work in close partnership with other functions, including Revenue Operations, Deal Assurance, Deal Desk, Legal, Credit and Order Management and the Vendor Management Office.
- RMO is responsible for staffing professional services engagements, building high-performing teams who can deliver successful outcomes for our customers.
- We aim to achieve high levels of utilisation and support our consultants develop their skills and careers.
Duties will include:
- Working in partnership with Sales and Delivery colleagues to develop a mid to long term view of pipeline demand for Professional Services
- Ensuring that high-quality resource requests are raised in a timely fashion
- Supporting Sales and Delivery colleagues in their day-to-day tasks using our Employee Resource Planning tool, Microsoft Dynamics. In time you will become a subject matter expert and proactively share your knowledge
- Vendor management – e.g. onboarding & offboarding of vendor resources, raising & governance of purchase orders, and ensuring that all related activities are executed in line with Client’s standards
- Produce weekly reports on topic related to RMO operation including availability, lead times, open requests and other KPIs.
- Contract Operations is responsible for processing contract changes, supporting from initial change requests through planning and guidance, executing, monitoring to closing.
- Preparing/creating/processing contract amendments relating to Professional Services contracts (Project Extensions, Budget Reallocations, Contract Addendums and Terminations) in line with client’s process standards
- Acting as first point of contact in region for all queries referring to change order requests, related polices and processes, Client’s Professional Services Automation system, and any related operating systems
- Coordinating internal alignment on complex change orders and supporting the approval process
- Communicating internally with involved stakeholders and externally with clients and/or partners
- Monitoring and reporting the overall change order status on a regular basis
- Tracking correct project configuration and billing upon receipt of executed contract amendments
- In everything you do, we expect you will take ownership for data quality, be proactive about identifying anomalies or variances and making recommendations for resolution.
Essential Skills:
- Excellent communication skills – written & verbal
- Highly organised with the ability to balance cyclical work with ad hoc, short-notice demands – needs a ‘can-do’ attitude
- Detail oriented with strong analytical and problem-solving skills
- Able to work without direct supervision – must be a self-starter
- Microsoft 365 applications, especially Microsoft Excel (proficiency with Pivots, vLookup etc. is essential)
- Fluent in English, German would be a strong bonus
The ideal candidate will also have experience with one or more of:
- Employee Resource Planning (ERP) software, ideally Microsoft Dynamics
- Salesforce
- PowerBI
- Atlassian JIRA
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