Service Desk Engineer

4 days ago


UK, UK, United Kingdom ZKM Consulting Full time

Job Title : IT Service Desk Engineer


Type: Permanent / Full-Time

Location: London W1- 4 days a week on site

Salary : up to £40,000 base salary + 15% bonus + attractive benefits

** On-call rota for Out of Hours support (1 week every 6-7 weeks). **


Our client is a trusted technology partner for privately owned, global businesses, delivering secure and efficient IT operations. Their clients span various industries including shipping, real estate, energy, banking, and investments, with teams based across New York and London.


As they continue to grow, they are looking for a dedicated IT Service Desk Engineer to join their team. In this role, you will provide essential IT support to end users, maintain service availability, and resolve technical issues across their client portfolio.


If you're a proactive problem-solver with a passion for technology, this is a great opportunity to make a meaningful impact.


Key Responsibilities:

  • Provide hands-on IT Service Desk support to clients.
  • Install and configure desktops, laptops, and mobile devices.
  • Administer Microsoft Entra, AutoPilot, and EndPoint Management.
  • Troubleshoot MS 365 applications including SharePoint and Teams.
  • Manage IT equipment (laptops, mobiles, docking stations, monitors, etc.).
  • Ensure compliance with IT Cyber Security policies.
  • Monitor infrastructure alerts using third-party apps.
  • Create and maintain technical documentation.
  • Work closely with service providers and third parties.
  • Handle onboarding and offboarding processes.
  • Escalate complex issues and provide support to junior engineers.
  • Identify and resolve network and WiFi issues.
  • Support Logitech meeting room equipment.
  • Participate in an on-call rota for Out of Hours support (1 week every 6-7 weeks).


Desired Skills and Experience:

  • 5+ years of relevant IT experience.
  • Strong troubleshooting skills with Microsoft 365 (SharePoint, Teams, etc.).
  • Experience with Microsoft Entra, AutoPilot, and EndPoint Management.
  • Knowledge of Windows 10,11 / Windows Server 2008-2019.
  • Familiarity with ITSM tools (e.g., Halo ITSM).
  • Basic knowledge of cloud platforms, virtualization, and network security.
  • Experience with Defender for Endpoints, Mimecast, and Veeam.
  • Familiarity with PowerShell, Command Line, BASH, KQL, and Linux.
  • Telephony (Mobile / VOIP / MDM) and A/V systems experience.
  • On-call support and flexible working hours.


Qualifications:

  • BSc in Information Technology (or equivalent) is an advantage.
  • ITIL Foundation certification or equivalent.
  • MCSE, MS 102, CompTIA A+, Security+, or Network+ certifications are a plus.


If you're ready to make a substantial impact, we want to hear from you.


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