Current jobs related to Service Desk Analyst - UK, UK - Amiosec

  • Service Desk Analyst

    3 weeks ago

    UK, UK, United Kingdom Maverick Associates Full time

    Job Title: Service Desk AnalystLocation: Hybrid. Office 4-3 times a week (Negotiable depending on distance)Salary: 25k-35k (Qualifications and experience-dependent)The Role Provide support as the first point of contact for customers reporting IT issues. You will provide exceptional customer service when answering calls, responding to customer requests, and...

  • Senior Service Desk Analyst

    2 months ago

    UK, UK, United Kingdom Peaple Talent Full time

    Job Title: Service Desk SupervisorLocation: Office-based with occasional client site visitsThe client is a high-growth business shaping the future of self-serve solutions across mobile for the hospitality sector. Founded by EPOS industry experts, our goal is to make ordering food an awesome experience. We’ve grown strongly during difficult trading times...

  • Service Desk Analyst

    2 months ago

    UK, UK, United Kingdom MHA Full time

    IT Customer Support Analyst - On-Site roleLondon – Covering the London and Kent areaMust be a car driver as you will be expected to travel between sites on occasion – travel compensated at £0.45p per mileNO Sponsorship AvailableWho is MHA?We are a firm of Chartered Accountants with over 1800 employees across the UK, and an international presence. We are...

  • XVA Analyst

    2 months ago

    UK, UK, United Kingdom X4 Technology Full time

    Role: XVA AnalystDomain: Financial ServicesType: Day rate contract (3 months)Rate: £700/d outside IR35London: Hybrid, min 3 days per week in officeX4 Technology are offering the opportunity for an XVA Analyst to join a leading Financial Services firm on a day-rate contract basis, working outside IR35. You'll be responsible for working with IT, Risk and...

  • Service Desk Manager

    2 months ago

    UK, UK, United Kingdom Peaple Talent Full time

    The OpportunityWe are seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance. The role requires ensuring that all inquiries are managed with professionalism, while also designing efficient procedures that simplify operations. The emphasis will be on advancing a proactive approach to support that...

  • Crude Analyst

    3 weeks ago

    UK, UK, United Kingdom Pangea Full time

    Pangea is representing a global trader with physical assets who are growing their trading desk in London. My client is seeking a Crude Analyst to join their front office trading desk. This is a unique opportunity to contribute to my clients crude trading activities by providing fundamental market analysis that directly supports trading decisions.Working...

  • Customer Service Executive

    4 weeks ago

    UK, UK, United Kingdom Lorien Full time

    Customer Service Executive Glasgow - 2 days onsiteUntil end of March 2025Inside IR35The ideal candidate will act as first point of contact for the company's Commercial and Corporate customers across a range of channels including, voice, email, and secure messaging.As a Customer Servicing Executive, you will support the attraction and retention of high...

  • Application Support Analyst

    1 month ago

    UK, UK, United Kingdom Lorien Full time

    Solutions Engineer / Solutions AnalystLocation: Wimbledon ( Hybrid 3 Days a Week)Salary: Up to £45k + Additional Corporate Benefits PackageRole: You will be a developing skilled, and forward-thinking Solutions Analyst / Application Support Analyst who will play a key role in the implementation, customisation, and support of a portfolio of 3rd party...

  • Desk Assistant

    4 weeks ago

    UK, UK, United Kingdom Tradition Full time

    Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.Tradition’s goal is to provide superior client services. It believes its business success is a...

  • Senior Deal Desk Specialist

    4 weeks ago

    UK, UK, United Kingdom Ansys Full time

    The Senior Deal Desk Specialist will provide deal structure guidance and recommendations to the Sales team that balance a compliant, data driven, business and collaborative approach with creative thinking to meet customer needs. This includes leading and coordinating the internal deal process and providing proactive and flexible support between multiple...

  • Business Analyst

    4 months ago

    UK, UK, United Kingdom Allegis Global Solutions Full time

    Company: Global Investment Banking IndustryEmployment Type: 1-2 Year ContractLocation: London, UKHybrid working modelAs a Business Analyst, you will assist with the execution of the product roadmap for SABRE STELLA/TDSX globally and expand the platform functionality with all in scope businesses, lifecycle events and booking models. This will require a...

  • Front Desk Receptionist

    1 month ago

    London, UK, UK, United Kingdom TechServe Full time

    Company DescriptionTechserve is a total facilities management outsourced provider, that delivers world-class services. We have great people, great partners and great customers.Role DescriptionThis is a full-time on-site role for a Front Desk Receptionist at TechServe in London working at one of our client's sites. The Front Desk Receptionist will be...

  • Front Desk Receptionist

    2 weeks ago

    London, UK, UK, United Kingdom BRITPLAN SECURITY SOLUTIONS LIMITED Full time

    Company DescriptionBRITPLAN SECURITY SOLUTIONS LIMITED is a security and investigations company based in Greater London, United Kingdom. The company is dedicated to providing top-notch security services and solutions to its clients.Role DescriptionThis is a full-time Front Desk Receptionist role located on-site in Greater London. The Front Desk Receptionist...

  • Operational resilience analyst

    3 weeks ago

    UK, UK, United Kingdom Cameron Kennedy Full time

    Job Title: Operational Resilience AnalystLocation: London (Temporary Position)3 Months (Possible Extension)£400 - 450 PER DAYA leading financial institution in London is seeking an experienced Operational Resilience Analyst to join its dynamic Operations Department. This role is crucial in ensuring the organisation’s ability to maintain critical services...

  • Application and Database Analyst

    3 weeks ago

    UK, UK, United Kingdom Idox plc Full time

    Application and Database AnalystLocal Government SoftwareHome Based, with occasion travelAbout the roleAre you a tech-savvy problem solver with a passion for providing top-notch customer service? We are looking for a smart technical specialist to join our dynamic Idox Cloud Hosting team within the Local Government Software Division. As a Application and...

  • Business Analyst

    1 month ago

    UK, UK, United Kingdom Computappoint Full time

    This role is an ideal opportunity for an experienced Business Analyst who has worked on projects relating to corporate loans. Our financial services client, who are based in Central London, are looking for a Business Analyst to help with a major digital transformation programme as they move from the current 3rd party platform to an in-house developed...

  • SOC Analyst

    1 month ago

    UK, UK, United Kingdom Dynamic Search Solutions Full time

    SOC AnalystLocation: Home based/ Remote – Must be Based in the United KingdomSalary: Up to £35,000, shift based role with 24/7 coverageQualifications: Must be eligible for SC ClearanceThe companyAn exciting opportunity has arisen at an award-winning Microsoft Partner for a SOC Analyst. The business is a fast-growing, industry-leading managed service and...

  • Data Analyst

    4 days ago

    UK, UK, United Kingdom Harnham Full time

    Data AnalystRemote - UK-BasedUp to £50,000A Health & Wellbeing company that provides occupational health services to clients is seeking a Data Analyst!THE ROLEThis company is looking to add to its Tech & Transformation team and is seeking a Data Analyst who can build and develop MI reports for clients and present key insights and recommendations based on...

  • M&A Analyst

    4 weeks ago

    UK, UK, United Kingdom Finatal Full time

    M&A Analyst / Private Equity backed Business Services £75,000 + bonus SE11037The Role Finatal is seeking an M&A Analyst to join a tech-enabled business services company, recently backed by private equity and embarking on an aggressive buy-and-build strategy. This is an exciting opportunity for first-time movers from deal advisory or transaction services...

  • Operational Resilience Analyst

    3 months ago

    UK, UK, United Kingdom Meraki Talent Ltd Full time

    Operational Resilience AnalystEdinburgh / Glasgow Permanent Meraki Talent’s Financial Services client are looking for an Operational Resilience Analyst to join their team in either Edinburgh or Glasgow. Responsibilities of the Operational Resilience Analyst:-Ensure that the business embeds operational resilience into ways of working -Working across all...

Service Desk Analyst

2 months ago

UK, UK, United Kingdom Amiosec Full time

About us

Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.

We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers.


About the role

As the Service Desk Analyst at Amiosec you will be the 1st point of contact for our customers across multiple services, providing secure, professional and friendly customer support services. Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. You may occasionally be required to be an on-call Duty Manager.


Please note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV)


Typical Activities Include:

  • Handle incoming issues, queries and help requests from end users, either via email, ticketing or over the phone
  • Provide 1st and 2nd line incident management support for customer issues
  • Fulfilling service requests such as information requests or new hardware requests
  • Hardware provisioning activities
  • Support the Major Incident Management Process
  • Creating and updating process documentation and user guides
  • Involvement in weekly stand-ups providing latest ticket updates to Operations teams
  • Providing updates around any service or customer issues for problem management


About you

Essential:

  • Service Desk experience (minimum of 1-2 years)
  • Excellent communicator face to face and online
  • Customer focused
  • Experience using computers with either Windows, Linux or Mac based applications
  • Analytical and problem-solving mindset
  • Aptitude to learning, understanding and applying technical skills
  • Can work independently and with a team


Desirable:

  • Proficient in use of ticketing systems (ITSM) (eg Freshdesk, Jira, Servicenow etc)
  • Proficient in use of knowledge systems (Confluence, Sharepoint)
  • ITIL certified or working knowledge
  • Networks familiarity
  • Secure communications experience
  • Microsoft office proficient
  • Unix experience
  • Fault-finding of electronic assemblies to component level
  • Basic Wi-Fi knowledge
  • Apple mobile device knowledge
  • Personal interest in IT


Why work at Amiosec?

We here at Amiosec appreciate the work our employees do, as a result we offer a comprehensive benefits package consisting of:


  • Life Insurance (X4 Salary)
  • Private Health Scheme, that disregards medical history, has no excess and no limit on treatments
  • Salary Sacrifice Company Penson, matched up to a maximum of 10%
  • 25 Days Holiday + Bank/Public Holidays
  • Option to buy an additional 37.5 holiday hours
  • Enhanced Maternity/Paternity Leave
  • Cycle to work scheme
  • EV salary sacrifice scheme
  • Team Away Days


and more


Amiosec is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues, are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make to the application or interview process.