Current jobs related to First Line Service Desk Analyst - Surrey UK, South East England - InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

  • Service Desk Analyst

    2 weeks ago


    Kingston Upon Thames, UK, South West London, United Kingdom E-Resourcing Ltd - Specialist I.T. Recruitment Full time

    IT Service Desk Analyst | 1 month rolling Contract Inside IR35 | Kingston | £238/dayOur clients are looking for an IT Service Desk Analyst to serve as the first point of contact for all inquiries via phone, email, or the IT request portal.The role will be shift based working 08:00-16:00 or 10:00-18:00Roles and ResponsibilitiesProvide first-line and...


  • Kent, UK, South East England, United Kingdom Pearson Whiffin Recruitment Group Full time

    Cyber Security Analyst – Kent – Hybrid - £50,000 + Excellent benefits & career development Position Overview: My client is seeking a highly skilled and motivated Cyber Security Analyst to join their dynamic team. The successful candidate will play a crucial role in safeguarding their clients' information systems, ensuring the highest level of...


  • Surrey, UK, South East England, United Kingdom E3 Recruitment Full time

    An exciting opportunity has arisen for a knowledgeable, enthusiastic, and highly motivated Technical Account Manager! This is a great opportunity for an experienced field service engineer, who is looking to develop and progress in their career, by developing their client facing technical, problem solving, and sales skill set with the one of largest suppliers...

  • Data Analyst

    2 weeks ago


    Bristol, UK, South West England, United Kingdom Harnham Full time

    Title: Data AnalystLocation: Bath, Bristol, LondonSalary: £25,000 - £35,000 About The CompanyAn innovative start-up bridging the gap between FinTechs, lenders, and investors. Their mission is to connect FinTechs with investors by integrating with their data, analysing potential customer pipelines, and providing investors with reliable insights into future...

  • Metocean Data Analyst

    2 weeks ago


    Devon, UK, South West England, United Kingdom Partrac Full time

    Company & Team Introduction:Partrac are one of Europe’s leading metocean providers for the renewables and other coastal and offshore industries. We are particularly well known for delivering high quality metocean monitoring campaigns to the growing offshore wind industry across Europe, including the floating wind sector which is developing rapidly. We are...


  • Merseyside, UK, North West England, United Kingdom Walker Lovell Full time

    Market Intelligence Analyst – Energy ServicesAre you a strategic thinker with a passion for understanding market trends and uncovering actionable insights? Join a leading, independent organization with a rich history of supporting global trade through consultancy, inspection, and analysis services.We are seeking an experienced Market Intelligence Analyst...


  • Bromley, UK, South East London, United Kingdom Intec Select Full time

    2nd Line Engineer Opportunity:Our trusted partner, a highly reputable cloud solutions provider, is hiring a second/third-line Service Delivery Engineer to provide BAU and Project Support in a fast-paced/dynamic environment. The chosen candidate must have demonstrable experience in tier 2 resolution at the administration level across cloud, server,...

  • Associate Director

    2 weeks ago


    Hampshire, UK, South East England, United Kingdom Rullion Full time

    The Client:Rullion is excited to partner with a multi-disciplinary consultancy specialising in critical infrastructure sectors, including railways, nuclear facilities, data centers, utilities and transportation.This is an exciting opportunity created by the expansion and growth of the company, as they seek to appoint a new Associate Director (Rail...


  • Lancashire, UK, North West England, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    We are currently working in partnership with a manufacturing organisation in West Lancashire, who are looking to appoint a HR Coordinator on a permanent basis.This will be a full-time position, paying £30,000 - £35,000 depending on candidate experience. The ideal candidate will have experience supporting on all aspects of the employee lifecycle.Duties will...

  • Supply Chain Director

    2 weeks ago


    Norfolk, UK, Eastern England, United Kingdom Mirus Aircraft Seating Full time

    Are you looking for your next role within international Supply Chain, being a crucial contributor to our growing team and business? We are excited to announce that we are recruiting for a Supply Chain Director with experience working within a serial production assembly line manufacturing site to join us.​The Supply Chain Director is a valuable member of...


  • Nottinghamshire, UK, East Midlands, United Kingdom Newman Stewart Full time

    SHEQ ManagerCompetitive + benefitsNottinghamshireOur ClientOur client is one of the largest providers of waste collection services with locations across the United Kingdom. With sustainability at the forefront of their position they recover a broad range of materials which are managed safely and to the highest standards. As part of a leading recycling and...


  • Leyton, UK, East London, United Kingdom Little Bill Laundry Full time

    Laundry Maintenance Engineer - Leyton E10Little Bill Laundry, Part of Imperial London Hotel Group8.5 hour Shift Patterns - 5 OF 7 Days - 05:00 - 23:00 / £37,000 - £42,000 + Benefits About UsImperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent...


  • Sheffield, UK, South Yorkshire, United Kingdom Elevation Recruitment Group Full time

    Elevation HR are delighted to be working on behalf of one of our Sheffield based professional services clients to identify a strong Interim HR Advisor to join their HR team. The role is to cover maternity for a period of 12 months in the first instance.The role offers hybrid working 50/50 home/office, based in Sheffield with occasional travel to other UK...

  • Controls Consultant

    2 weeks ago


    Northamptonshire, UK, East Midlands, United Kingdom Nationwide Building Society Part time

    As a Controls Consultant, you’ll be required to use your existing knowledge and skills to assess customer outcomes and reach a judgement on the appropriateness of the outputs.Your assessments will provide assurance of Business Savings customer interactions and outcomes with the primary objectives being to verify that good customer outcomes are being...

  • Project Manager

    2 weeks ago


    Leicestershire, UK, East Midlands, United Kingdom Loom Talent Full time

    The CompanyWe are seeking an experienced UK Project Manager - Warehousing for a business-critical role, working in a dynamic and ambitious 3PL provider.Our client are a Warehouse biased, Global player within the 3PL Contract Logistics World. With a strong client base and financial group stability, this role is highly likely to develop into a Head of level...

  • Retail Advisor

    2 weeks ago


    Stratford, UK, E20 1DB, East London, United Kingdom EE Retail Full time

    Working Hours: 37.5 HoursLocation: Stratford WestfieldSalary: £13.55 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services....


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week) Do you want a role that will provide you with an outstanding career path through support into engineering? Do you want to work for a business that’s invested in your progression? Do you want access to...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week)Do you want a role that will provide you with an outstanding career path through support into engineering?Do you want to work for a business that’s invested in your progression? Do you want access to unlimited...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week) Do you want a role that will provide you with an outstanding career path through support into engineering? Do you want to work for a business that’s invested in your progression? Do you want access to...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week)Do you want a role that will provide you with an outstanding career path through support into engineering?Do you want to work for a business that’s invested in your progression? Do you want access to unlimited...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week) Do you want a role that will provide you with an outstanding career path through support into engineering? Do you want to work for a business that’s invested in your progression? Do you want access to...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week)Do you want a role that will provide you with an outstanding career path through support into engineering?Do you want to work for a business that’s invested in your progression? Do you want access to unlimited...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week) Do you want a role that will provide you with an outstanding career path through support into engineering? Do you want access to unlimited training and development? Opportunity to work at a Top Leading...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week) Do you want a role that will provide you with an outstanding career path through support into engineering? Do you want access to unlimited training and development? Opportunity to work at a Top Leading...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week) Do you want a role that will provide you with an outstanding career path through support into engineering? Do you want access to unlimited training and development? Opportunity to work at a Top Leading...

  • Service Desk Analyst

    16 hours ago


    Woking, Surrey, United Kingdom The Pirbright Institute Full time €32,500 - €34,000

    IT Service Desk Analyst – (24P-92) The Pirbright Institute Salary: £32,500 - £34,000 per annum Permanent Onsite: Woking, GU24 Application Closing Date: 07/02/2025 Before applying, please consider all applicants must be eligible to work in the UK About The Pirbright Institute The Pirbright Institute delivers world-leading research to understand,...

  • Service Desk Manager

    2 weeks ago


    Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Service Desk Manager - £60,000-£70,000 – Networking / Cloud - Hybrid / Surrey (1 day/ week) Are you a true leader looking for an opportunity to make a positive impact with a busy Service Desk? Want to work for an exciting MSP who are massively scaling up? Are you an operational and performance-driven individual who can ensure first-class customer...

  • Service Desk Manager

    2 weeks ago


    Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time €60,000 - €70,000

    Service Desk Manager - £60,000-£70,000 – Networking / Cloud - Hybrid / Surrey (1 day/ week) Are you a true leader looking for an opportunity to make a positive impact with a busy Service Desk? Want to work for an exciting MSP who are massively scaling up? Are you an operational and performance-driven individual who can ensure first-class customer...

  • Service Desk Manager

    2 weeks ago


    Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time €60,000 - €70,000

    Service Desk Manager - £60,000-£70,000 – Networking / Cloud - Hybrid / Surrey (1 day/ week) Are you a true leader looking for an opportunity to make a positive impact with a busy Service Desk? Want to work for an exciting MSP who are massively scaling up? Are you an operational and performance-driven individual who can ensure first-class customer...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Service Desk Manager - £60,000-£70,000 – Networking / Cloud - Hybrid / Surrey (1 day/ week)Are you a true leader looking for an opportunity to make a positive impact with a busy Service Desk?Want to work for an exciting MSP who are massively scaling up?Are you an operational and performance-driven individual who can ensure first-class customer...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Service Desk Manager - £60,000-£70,000 – Networking / Cloud - Hybrid / Surrey (1 day/ week)Are you a true leader looking for an opportunity to make a positive impact with a busy Service Desk?Want to work for an exciting MSP who are massively scaling up?Are you an operational and performance-driven individual who can ensure first-class customer...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Service Desk Manager - £60,000-£70,000 – Networking / Cloud - Hybrid / Surrey (1 day/ week)Are you a true leader looking for an opportunity to make a positive impact with a busy Service Desk?Want to work for an exciting MSP who are massively scaling up?Are you an operational and performance-driven individual who can ensure first-class customer...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time €60,000 - €70,000

    Service Desk Manager - £60,000-£70,000 – Networking / Cloud - Hybrid / Surrey (1 day/ week) Are you a true leader looking for an opportunity to make a positive impact with a busy Service Desk? Want to work for an exciting MSP who are massively scaling up? Are you an operational and performance-driven individual who can ensure first-class customer...


  • Reigate, Surrey, United Kingdom Wipro Full time

    Role: 2nd Line Engineer (Service Desk) Location: Reigate, UK (hybrid) Responsibilities: Managed by the Operations Lead Provide strong 2nd line technical support to end users across the business, focusing on Microsoft desktop and application operating environment. Diagnose and resolve a wide range of technical issues, focusing on end-user technologies and...

  • Service Desk Engineer

    8 hours ago


    Reigate, Surrey, United Kingdom Wipro Full time

    Role: 2nd Line Engineer (Service Desk) Location: Reigate, UK (hybrid) Responsibilities: Managed by the Operations Lead Provide strong 2nd line technical support to end users across the business, focusing on Microsoft desktop and application operating environment. Diagnose and resolve a wide range of technical issues, focusing on end-user technologies and...


  • Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Service Desk Manager - £60,000-£70,000 – Networking / Cloud - Hybrid / Surrey (1 day/ week) Are you a true leader looking for an opportunity to make a positive impact with a busy Service Desk? Want to work for an exciting MSP who are massively scaling up? Are you an operational and performance-driven individual who can ensure first-class customer...

First Line Service Desk Analyst

2 weeks ago


Surrey UK, South East England, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week)


Do you want a role that will provide you with an outstanding career path through support into engineering?

Do you want to work for a business that’s invested in your progression?

Do you want access to unlimited training and development?


Opportunity to work at a Top Leading Solution Provider working on their First Line Support Desk. Massive opportunity to progress and build a career within the Cisco and Cloud space. Your duties will be to process tickets and assist with client continuous improvement plans. You will be assigned a Senior mentor who you can work with to improve.


Required: Either educational or practical

  • 12 months experience in a 1st line troubleshooting role

Any of the following tech areas:

  • Cisco Technologies
  • Microsoft365
  • Azure
  • Windows 10
  • Meraki (desired)


Main Responsibilities:

  • Troubleshooting 1st Line issues through to resolution, or, following the required escalation path
  • Collaborating with 2nd/3rd/4th Line engineering through to resolution when appropriate
  • Working closely with 3rd parties to book in hardware replacements and repairs whilst updating tickets with each step of the customer journey giving them full visibility
  • Utilise soft skills to manage customer escalations effectively and efficiently
  • Proactively communicating with customers to ensure updates are clear and consistent
  • Be part of a shift pattern
  • Shift Patterns:

Early: 7:00 - 15:30

Middle: 9:00 – 17:30

Lates: 10:30-19:00

Nights: 21:30 – 5:30 (soon to be removed)


You will have the opportunity to be progressed through to 2nd line within 18 months, and it doesn't stop there. There are Solutions Architects who started in this role and have moved through the business.


First Line Service Desk Analyst – Perm - Cisco, Net Sec, Cloud + Data Centre - £27,500 + 10% shift + £2K bonus - Hybrid / Surrey (1 day/ week)