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Service Delivery Manager
2 months ago
- More than 15 years of experience in IT infrastructure
- Minimum of 4+ years hands on work experience in Infrastructure Operations, Network Operations, Service Desk.
- Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.
- Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience
- Strong operations management skills (ITIL Certified) with ability to extract, analyses data to drive improvement actions.
- Project Management certification recommended.