Delivery Manager

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being. We aim to create a workplace where everyone feels valued and has a sense of belonging.

Job Location: Home-based (some travel to London and other office locations will be required as needed)

Term: Permanent

Additional information:

• The post holder must be resident in the UK and possess the legal right to work in the UK.
• The post holder must have the ability to complete BS and SC clearances.

Background

Digital Modus is a provider of Professional Services in the Salesforce ecosystem. We bring together and deliver technology services on behalf of a wide client portfolio. Predominantly our clients are public sector & not for profit bodies, however, we do from time to time work with commercial organisations.

Role Focus

We are looking for a highly motivated and experienced Agile Delivery Manager to join our dynamic team. The ideal candidate will have extensive experience in managing digital transformation projects and will thrive in a fast-paced, client-facing environment. This role requires expertise in Agile methodologies, demonstrable experience delivering projects within the Salesforce ecosystem, and a proven track record of successful project delivery in highly regulated industries. As part of our close-knit team, you will play a pivotal role in overseeing the entire lifespan of a project and ensuring smooth project execution, client satisfaction, and the continued growth of our business.

Overview

• Leading project teams to deliver solutions in the Salesforce ecosystem.
• Managing project timelines, resources, budgets, and stakeholder expectations.
• Utilising Agile and Scrum frameworks to ensure efficient project delivery.
• Working closely with clients in regulated sectors, ensuring compliance and project integrity.

Responsibilities

• Project Planning and Execution: Lead project planning sessions and manage the full lifecycle of Salesforce-related projects, ensuring milestones and deliverables are met.
• Stakeholder Management: Establish strong relationships with clients and internal teams, ensuring clear communication, expectations, and project status updates.
• Agile & Scrum Leadership: Lead Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives; ensure the team adheres to Agile methodologies.
• Risk & Issue Management: Identify, monitor, and manage risks and issues, implementing mitigation strategies as needed.
• RAID Management: Managing Risks, Issues and Dependencies for delivery
• Budget and Resource Management: Manage project budgets, forecasts, and resources, ensuring projects are delivered on time and within scope.
• Compliance: Ensure all projects adhere to relevant regulatory and compliance standards, especially in highly regulated sectors such as financial services or healthcare.
• Continuous Improvement: Identify opportunities to improve project delivery processes and contribute to the development of best practices across the company.

Note: This list of responsibilities is not exhaustive, and the role may include additional tasks as needed to support the goals and objectives of the organisation.

Skills and Qualifications:

• Essential:

Agile & Scrum Expertise: Proven experience leading Agile projects, with hands-on knowledge of Scrum frameworks.

Salesforce Ecosystem Experience: Demonstrable experience delivering projects within the Salesforce ecosystem.

Stakeholder Management: Excellent interpersonal and communication skills, with the ability to manage complex stakeholder relationships.

Project Planning: Strong project planning and organisational skills, with experience in resource allocation and risk management.

Regulated Industry Experience: Experience managing projects in highly regulated industries (e.g. Government, finance, healthcare).

Negotiation & Communication: Ability to negotiate project terms and manage communication between technical teams and non-technical stakeholders.

Problem-Solving Skills: Strong analytical and problem-solving abilities, especially in high-pressure environments.

• Desirable:

Jira Expertise: Experience using Jira for project tracking and management.

AWS Devops Expertise: Experience using AWS Devops for project tracking and management.

Risk Management: Experience with risk management frameworks and tools.

Budgeting & Forecasting: Strong financial acumen with the ability to manage project budgets and financial forecasts.

Certifications: Agile, Scrum Master, and Salesforce certifications are highly desirable.

Behaviours:

• Inquisitive
• Challenging
• Delivery at pace
• Great at communicating and Influencing
• Collaborative
• Maker of effective decisions

Why join us?

Joining our team at Digital Modus offers an unparalleled opportunity to be at the forefront of cutting-edge technology and work for a values-driven business.

Here, you will collaborate with like-minded professionals, tackle challenging projects, and expand your skill set through continuous learning.

As a small company, every team member's work directly impacts our success and the success of our clients. You will see the tangible results of your efforts and have the satisfaction of knowing your work makes a difference.

We foster a culture of creativity, diversity, and continuous learning, empowering our employees to grow both personally and professionally.

Join us and become part of a dynamic team dedicated to innovation and excellence, where your skills are valued, ideas are heard and contributions matter

Our benefits

• Private health insurance - we offer private medical, dental and health insurance to all employees, their partners and dependants*
• EAP - Employee Assistance programme is available 24/7 365 days per year to all employees and their immediate family members*
• Life assurance - we have put in place a life assurance plan at 3x annual salary value for all employees should the worst happen*
• Paid Time Off for Volunteering - We encourage employees to engage in social and volunteering activities and offer them 2 days of paid volunteering time off per annum

*subject to passed probation

Our culture

• Autonomy: We strongly believe in empowering and supporting our employees to do their best work by giving them autonomy, flexibility, and resources to make decisions and solve problems. Our policies allow them to do just that by creating a framework that guides decision-making, ensures fairness, and aligns behaviours with the values of individuals and the business. These principles underpin everything we do and allow us to foster a culture of responsibility, reliability, and professionalism in delivering contractual obligations.
• Diversity and Inclusion: Being a fully remote company allows us to tap into talent from all over the UK. Breaking down geographical barriers opens up opportunities for individuals who may have been excluded from traditional office-based roles due to location, transportation issues, or other constraints. Harnessing individual experiences and insights, allows us to explore different perspectives, ideas, and approaches leading to more innovative solutions and creative problem-solving. We strive to create an open, stigma-free work environment where everyone’s voice matters. As an organisation, we are committed to recruiting and selecting candidates based on their skills, qualifications, and experience, free from bias or discrimination.
• Flexible Working: We are a fully remote company offering flexible working options. We have also introduced family-friendly policies (enhanced annual leave entitlement, maternity and paternity pay and occupational sick pay) and encourage employees to take regular breaks from work and maintain a healthy work-life balance.
• Work Schedule: We promote a flexible approach to work hours, encouraging employees to find the schedule that suits them best while ensuring they meet their work commitments.