Service Management Analyst

3 weeks ago


UK, UK, United Kingdom identifi Global Resources Full time

Contract: 6 months, inside IR35

Location: Remote (1 onsite meeting per quarter in Hertfordshire)

Start Date: Late August

Recruiter: Identifi (exclusive role)



About the Role:

Our not-for-profit client is seeking a proactive and confident Senior Service Management Analyst to join their team on a 6-month contract. This is a fully remote role with minimal onsite presence required (one meeting in Hertfordshire per quarter). The successful candidate will step into a crucial role that blends service management, operational, and administrative responsibilities, with an opportunity to make a real impact.



Key Responsibilities:

  • Oversee and coordinate service desk operations, including managing 3rd party supplier arrangements for new starter laptop/kit builds.
  • Manage the IT service desk provider, ensuring tickets are being dealt with in a timely manner and quality of service is as expected in line with SLAs, following up proactively on any issues.
  • Schedule and manage new starter requests, ensuring timely delivery and setup of equipment.
  • Handle IT inductions for new starters, allocate permissions within Office 365, and other business applications as needed.
  • Coordinate staff training on Office365 and Teams to enhance team efficiency.
  • Manage stock rotation, maintain adequate levels of devices and peripherals, and oversee the device replacement program.
  • Administer contracts and subscriptions, ensuring timely renewals or discontinuations as required IT, Phone, wider devices and applications)
  • Provide a monthly IT service performance report to Head Of IT



Required Experience and Skills:

  • Previous experience in a busy helpdesk/service desk/ service management environment with some oversight or leadership responsibilities.
  • Proficient in Office365 applications; experience with InTune or other MDM solutions is a plus.
  • Ability to manage service delivery and administration effectively, including handling stakeholder interactions confidently.
  • Strong organizational skills, able to pick up tasks independently and efficiently.



Interview Process:

  • Initial chat with the role owner (15-30 minutes via Teams).
  • Formal interview with 2 department heads (1 hour via Teams).



Why Apply?

This role offers a unique opportunity to contribute to the smooth operation of our client’s service desk and wider IT operations while gaining experience in service management. This could be the perfect role for someone looking to make the transition from a senior service desk role and obtain skills from a more formal service delivery/management position. You’ll work with a supportive team, helping to shape internal service provision and ensuring the efficient onboarding and support of new starters. The role does still require some light touch technical interaction and management of an IT service desk provider



Application:

If you are a self-starter with a knack for service management and are available to start in late August (poss early Sept), we want to hear from you. Apply now to join a dynamic team and make a significant impact on our client’s IT operations.



Note: This role is vacant and urgently needs filling.

Apply through Identifi, the exclusive recruiter for this position.


  • Service Desk Analyst

    2 weeks ago


    UK, UK, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst - Permanent - Southampton/Hybrid A fantastic opportunity has arisen for a IT Service Desk Analyst to join our Southampton based based global law firm on a permanent basis.Deliver a flexible, high quality technical support by phone, email and in personAct as a point of triage for all escalated incidents, ensuring the appropriate levels...

  • Business Analyst

    2 days ago


    UK, UK, United Kingdom JJ SEARCH LIMITED Full time

    The Client An established and widely known Wealth Management firm running Discretionary Investment Portfolios.The Role The Business Analyst will support the Wealth Management business and Client Services business area in improving the process and productivity of the business and the Client Services departments.The Business Analyst area of focus would include...


  • UK, UK, United Kingdom ITS Recruitment | ITS Works Full time

    Junior IT Service Desk Analyst – London – IT Service Desk Analyst required to provide first-line support for the London office of a fast growing 1,200 user international law firm using Knowledge Base to provide first time fixes and desk side support.This is an exciting opportunity for an enthusiastic, customer focused individual to join the first of four...


  • UK, UK, United Kingdom Trident Search Full time

    Trident have an exciting opening for a Service Delivery Analyst, working in an innovative MSP who are leading the way in Cybersecurity, Communications, and Connectivity. We are looking for someone who is passionate about Cyber Security to join their growing team. In this role, you will act as the technical bridge between customers and the service teams,...

  • Research Analyst

    2 months ago


    UK, UK, United Kingdom Margetts Fund Management Ltd Full time

    We are looking for an analyst to join our fund management team. Previous experience working in the financial services industry, and investment in particular, would be preferred but not essential. Appropriate academic background covering financial and/or economic theory would also be preferred, however personal motivation would be assessed to a greater...


  • UK, UK, United Kingdom Peaple Talent Full time

    Job Title: IT Service Desk AnalystLocation: Swindon (2-3 days a week in the office)Salary: Up to £26,000 + bonus We are seeking a highly motivated IT Service Desk Analyst who is passionate about providing outstanding service and resolving IT issues to a high standard. This role is perfect for a natural problem-solver with the ability to multi-task and...

  • Service Desk Analyst

    2 weeks ago


    UK, UK, United Kingdom Spencer Scott Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation.The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations...

  • Support Analyst

    2 weeks ago


    UK, UK, United Kingdom Corriculo Recruitment Full time

    COR5816 Support Analyst, Service Desk, 1st line, Entry-level An excellent, award winning company seeks a Support Analyst / Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment.The RoleIn a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary...

  • Process Analyst

    2 weeks ago


    UK, UK, United Kingdom Expedia Group Full time

    Expedia Group’s ETSP Division is looking for a Process Analyst based in London to provide Telecom Expense Management and financial expertise in support of Global Technology Operations worldwide (APAC, EMEA, LATAM, and North America). The Analyst will report to the infrastructure Leadership team and will have close daily interaction with Finance,...


  • UK, UK, United Kingdom DGH Recruitment Full time

    ***PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35***Desktop Support Analyst/2nd Line Support AnalystA fantastic opportunity has arisen for a Desktop Support Analyst/2nd Line Support Analyst to join our London based law firm on an initial 6 month contract basis.Desktop Support Analyst/2nd Line Support AnalystSummary:The...


  • UK, UK, United Kingdom Inspired PLC Full time

    Inspired PLCInspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing...

  • SOC Analyst

    3 months ago


    UK, UK, United Kingdom Dynamic Search Solutions Full time

    SOC AnalystLocation: Home based/ Remote – Must be Based in the United KingdomSalary: Up to £35,000Qualifications: Must be eligible for SC ClearanceThe companyAn exciting opportunity has arisen at an award-winning Microsoft Partner for a SOC Analyst. The business is a fast-growing, industry-leading managed service and managed service security provider,...


  • UK, UK, United Kingdom Premier Group Recruitment Full time

    Service Desk AnalystLocation: Hertfordshire - Outskirts of LutonDriving license and a car is required for this positionThis role is based on-siteSalary: up to £28,000 depending on experience.Our client, a leading MSP, is looking for a motivated IT Support professional to join their Service Desk.You will be working to support their clients across 1st line...

  • Performance Analyst

    3 days ago


    UK, UK, United Kingdom Axiom Software Solutions Limited Full time

    Performance Analysts Working within, and contributing to, the overall user centered design of a digital product, as part of multi-functional Agile delivery teams focused on one or more products, Performance Analysts should have the following essential skills: • Ability to take a lead role in the development of the performance metrics and key performance...

  • Senior Credit Analyst

    2 weeks ago


    UK, UK, United Kingdom ETRA Talent Full time

    Job Title: Senior Credit Analyst/ManagerLocation: Mayfair, LondonOur client, a leading player in the financial services sector, is seeking a Senior Credit Analyst/Manager to join their EMEA team.This is a fantastic opportunity to work with a global firm known for its robust approach to risk management, dynamic environment, and commitment to developing its...

  • Business Analyst

    4 weeks ago


    UK, UK, United Kingdom InfoSec People Ltd Full time

    Contract Business Analyst (4 Months, Outside IR35)Sector: Global InsuranceRate: Up to £550 per dayLocation: Hybrid (Flexible)Contract: 4 months (until year-end)We are partnering with a leading global insurance client to find a highly skilled Business Analyst for a short-term contract. This role is crucial for delivering key projects before the end of the...


  • UK, UK, United Kingdom Xpertise Recruitment Full time

    Business Analyst - Business Process Improvement, Symbio, Adonis, Financial ServicesWe are urgently looking for a Business Analyst (Business Process Improvement, Symbio, Adonis, Financial Services) for an immediate start on a long-term programme of work.Candidates will have the following essential skills and experience:Proven experience as a Business...

  • Collateral Analyst

    1 week ago


    UK, UK, United Kingdom Paritas Recruitment Full time

    A prestigious investment firm are currently seeking a Collateral Analyst to join their Treasury function on a 12 month fixed-term contract basis.The Collateral Analyst role will broadly encompass daily collateral management, reviewing counterparty margin levels, reconciling counterparty pricing and initial margin across multiple asset classes, producing...

  • Business Analyst

    2 weeks ago


    UK, UK, United Kingdom James Adams Full time

    We are seeking a Business Analyst to join a dynamic and innovative organisation committed to driving impactful business and technology change. We are seeking an experienced Business Analyst to join my client's project services team and play a critical role in leading projects that transform both their business processes and technology systems. If you...


  • UK, UK, United Kingdom iO Associates - UKEU Full time

    A globally recognized leader in delivering critical engineering solutions across diverse industries is seeking an SAP Functional Analyst (Procurement & Warehouse Mgt). The company is known for its expertise in providing high-quality engineering solutions catering to various sectors and delivering indispensable support on a global scale. Title: SAP Functional...