CRM Campaign Manager, London

6 days ago

UK, UK, United Kingdom Digitas UK Full time
CRM Campaign ManagerChancery Lane, London, Company Description

At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients’ businesses grow, connecting diverse people, ideas and expertise in innovative and exciting ways.

We are making positive impact with our amazing clients, through our capabilities in Consulting, Products & Platforms, Customer Engagement and Digital Media.

Part of Publicis Groupe, and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to work with some of the world’s leading brands.

Digitas. Experience the power of connection.

Our Commitment
Digitas is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Job Description

An exciting opportunity has arisen to work across one of Digitas' largest clients.

The role will be part of a Publicis Groupe team working with teams from Digitas, Saatchi and Saatchi, and Publicis Poke to deliver best in class Customer Marketing and CRM for our client.

This is an exciting time for someone to join the team and to help transform how we deliver game changing Customer Communications for one of our largest clients. This role is a great opportunity for someone who is excited about working for a leading global digital agency.

Partnering with stakeholders across the business, we're looking for a strong Campaign Manager who is passionate about technology and keen to be part of an agency and team with ambitious ideas.

Working as a critical point of contact, the role of Campaign Manager is to provide direct support to the client team in a role that straddles both client stakeholder management whilst driving projects forward.

The successful candidate will report directly into an Account Director. Will be able to work alongside all departments within the agency and they will be confidently leading conversations with the various teams such as Creative and Strategy.

Responsibilities

  • Critical client point of contact and a core part of the client and Digitas teams.
  • Working closely with the Account Director you will be responsible for the briefing, delivery and execution email nurture journeys using Taxi or a similar CRM platform.
  • Attending daily internal stand-up meetings and providing status of the project.
  • Working closely with the Account Directors to manage weekly prioritisation.
  • Working with key clients you will understand and interpret their brief, challenging the ask when necessary to ensure we are always delivering the best solution, pulling in other members of the team as and when required.
  • Working with the client and agency team you will develop data driven campaigns that deliver the best experience for their consumers
Qualifications

Experience working in cross-functional project teams.

  • Good project management skills are essential. You must be able to run projects from end-to-end.
  • You will have clear understanding of what is required to build lifecycle programmes, including nurture journeys.
  • You will be comfortable presenting creative work to clients, taking and challenging feedback when necessary.
  • 2 years’ experience in a digital, media or communications agency, CRM team or a data driven client side experience desirable.
  • Knowledge or experience of Taxi or another CRM platform is essential.
  • Proven ability of building strong relationships across a multitude of departments, disciplines and levels of stakeholder.
  • Able to manage a multitude of projects, prioritising to ensure the agency is always delivering against the client’s latest needs.
  • Able to be an essential member of the client team while always supporting the agency's approach and delivering against the agency’s agenda.
  • Proven ability of handling creative development projects including brief writing and presenting creative work to clients.
Additional Information

Digitas UK has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

  • WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
  • REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
  • HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
  • FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
  • HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday.
  • AGENCY DISCOUNTS, onsite gym, and discount in our Publicis-Owned Pub – “The Pregnant Man”

Full details of our benefits will be shared when you join us

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

#LI-Hybrid

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