Senior CRM Executive

3 weeks ago


London UK, UK, United Kingdom LK Bennett Full time

Department: Digital Marketing

Location: Hybrid working between West London Office and remote


WHO WE ARE

LK Bennett is a brand with a British heritage feel, born in the 90s, with our first boutique in Wimbledon. Our pieces are designed in our London HQ to be full of vibrant prints, iconic silhouettes and beautiful fabrics.


Since our beginnings, we’ve become well-loved thanks to our effortless, luxurious collections featuring ready-to-wear, shoes, bags and accessories. Known for our distinctly wearable style and luxury craftsmanship with high-quality production across Europe. Sourcing only the finest fabrics, including our signature silks from the Far East. We create investment pieces to love forever – only now, we inspire women to bring the extraordinary to the ordinary, everyday.


JOB ROLE

Working at LK Bennett is more than just a job and becoming our Junior CRM Manager means you will be at the forefront of our luxury business. In this role you will be working within the Digital team to own and execute a solid CRM strategy built for longevity, in line with the company’s brand goals. You'll play an integral part in getting to know our customer to elevate, shape and personalise their LK Bennett experience. You’ll have a strong focus on maximising customer acquisition and retention through relevance of messaging, reaching email KPIs and ideally be a blend of strategic, creative and analytical thinking. The role will report into the Digital Marketing Manager to support the overarching digital strategy and business goals.


KEY RESPONSIBILITIES

  • Work across departments to map out all CRM activity in line with the trade calendar, whilst maintaining a reactive approach to the needs of the business.
  • Own and manage the ESP, Emarsys – monitoring and reporting on all CRM Campaigns (BAU, Automated, Web Channel), as well as delivering new strategies built to support wider Digital KPI’s.
  • Own the creative process from briefing and building to scheduling all BAU emails using the ESP Emarsys and be the BAU main point of contact.
  • Refresh campaign creatives across all triggered email journeys at the start of each season e.g. Welcome Emails, Abandon Basket etc.
  • Own weekly email performance review to interpret data and insights of all CRM Marketing activity, (including putting forward test and learn tactics) to generate learnings for future activity.
  • Present concise and valuable insight on CRM performance to major stakeholders.
  • Own and lead CRM discussions relating to wider business initiatives.
  • Work collaboratively and proactively across departments.


WHO YOU ARE

  • 2 years of relevant and proven experience within CRM including ownership of ESP platform.
  • Experience in Loyalty is a bonus.
  • Excellent analytical skills with the ability to interpret data to deliver change and measurable results.
  • Customer centric approach – a solid understanding of audience segmentation and lifecycle.
  • Must be confident in collaborating, presenting and leading conversations across the business.
  • A challenger and innovation driver with impeccable attention to detail and a proactive mentality.
  • Thrives in a fast-paced environment and able to work to tight deadlines whilst maintaining a reactive approach.
  • Excellent organisational skills with the ability to prioritise and manage projects simultaneously.


WHAT WE OFFER

  • 25 days holiday per year, plus bank holidays.
  • Day off on your birthday, so you can celebrate in style.
  • Early Friday finishes all year round.
  • Great brand discount.
  • Regular staff sales to refresh your wardrobe.
  • Company pension.
  • Life Assurance.
  • Employee Assistance Programme.

  • Senior CRM Executive

    46 minutes ago


    London, UK, UK, United Kingdom 3Search Full time

    Senior Retention Executive (12 month FTC) Luxury B2CHybrid, 2 days p/w W.LondonThis is a super exciting opportunity to work for a well-known British establishment, seeking a technical Senior Retention Executive to support on 4 key areas:-An ESP migration project liaising with the IT teamTechnical CRM campaign executionComplex customer segmentationextensive...

  • Senior CRM Executive

    3 weeks ago


    UK, UK, United Kingdom The Independent Full time

    Senior CRM Executive - 9 Months FTC Maternity CoverImmediate startReports to: Senior Marketing & CRM ManagerThe Independent is one of the world’s few profitable, digital-only news publishers, first established in 1986 as a UK national newspaper free of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital...

  • Senior CRM Executive

    4 weeks ago


    London, UK, UK, United Kingdom 3Search Full time

    Senior Retention Executive 12 month FTC Large retail group ASAP start date Hybrid, 2-3 days p/w W.London The Company:This is a super exciting opportunity to work for a well-known British retailer, seeking a strategic and creative Senior Retention Executive to implement retention marketing plans through targeted personalised communications. You will own the...

  • CRM Executive

    4 weeks ago


    Cheshire West And Chester, UK, UK, United Kingdom Zachary Daniels Full time

    CRM Executive - Northwest/ Chester Area - £35k (Retail Brand)We are working with one of the fastest growing and best loved consumer brands in the UK. As part of a new digital first drive they are looking for a new CRM Executive to join their team.The company has an international reach trading online in the UK, France, Germany and the US. They are privately...

  • CRM Executive

    3 weeks ago


    Cheshire West And Chester, UK, UK, United Kingdom Zachary Daniels Full time

    CRM Executive - Northwest/ Chester Area - £35k (Retail Brand)We are working with one of the fastest growing and best loved consumer brands in the UK. As part of a new digital first drive they are looking for a new CRM Executive to join their team.The company has an international reach trading online in the UK, France, Germany and the US. They are privately...

  • CRM Executive

    4 weeks ago


    London, UK, UK, United Kingdom Harnham Full time

    CRM EXECUTIVEUP TO £32,000HYBRID - LONDON - 2/3 Days a week in the office THE COMPANYThis football organisation are really well-known and are now looking to add to their CRM team to help support acquisition and engagement! THE ROLEAs a CRM Executive, you can expect to be involved in the following:Leading on building, testing, deployment, and reporting on...

  • CRM Executive

    1 week ago


    UK, UK, United Kingdom BettingJobs Full time

    Our client, a well-established Betting Exchange is currently searching for an exceptional CRM Executive to join their lively team based remotely in the UK with travel to London. Responsibilities:Support the Head of CRM in executing strategies to acquire, retain, and grow customers.Design and optimize visually appealing email campaigns for better engagement...

  • CRM Executive

    3 weeks ago


    UK, UK, United Kingdom MET Marketing Recruitment Full time

    Working in leisure and hospitality marketing is a dream for many. As companies in this sector go there are few locally with the same reputation and backing as this . You're role will be to support across all CRM and Email marketing activity. With a rapidly expanding database of opted in customers and a growing app base the opportunities for CRM marketing...


  • UK, UK, United Kingdom Robert Dyas Full time

    Be a Customer Champion: CRM Executive at Robert DyasDo you love crafting captivating email campaigns that drive results?Robert Dyas is searching for an ambitious and enthusiastic CRM Executive to join our thriving eCommerce team. In this fast-paced role, you'll be the mastermind behind our email marketing strategy, crafting engaging content that...

  • CRM Executive

    1 week ago


    London, UK, UK, United Kingdom 111SKIN Full time

    Job Title: CRM ExecutiveReporting to: Head of EcommerceFounded in 2012 by world-renowned plastic and reconstructive surgeon Dr Yannis Alexandrides, 111SKIN is a global skincare brand that bridges the gap between scientific innovation, luxury and community. Beloved by A-listers, high-profile makeup artists, and skincare connoisseurs, 111SKIN is also highly...

  • Senior CRM Executive

    4 weeks ago


    UK, UK, United Kingdom WUNDERTALENT Full time

    Following an exciting acquisition, one of the UK's most exciting female fashion brands is rebuilding from the ground up, crafting a vibrant, trend-setting hub that you won't find anywhere else. If you thrive in dynamic, fast-paced environments and are eager to be part of a brand experiencing explosive growth, check this out! Your Role: As a vital...

  • CRM Executive

    1 hour ago


    West Midlands, UK, UK, United Kingdom Harnham Full time

    CRM Exectutive - MotoringHybrid, 3 Days a week on-site (Monday-Wednesday)Up to £35,000 The Company:Working for the UK's largest retailer of motoring and cycling products and services. This role sits within the HMC team alongside 2 other teams. You will report into the CRM Manager. The Role:As a CRM Executive, you will be responsible for: - Looking at...

  • CRM Executive

    1 hour ago


    West Midlands, UK, UK, United Kingdom Harnham Full time

    CRM Exectutive - AutomationHybrid, 3 Days a week on-site (Monday-Wednesday)Up to £38,000 The Company:Working for the UK's largest retailer of motoring and cycling products and services. This role sits within the Automation team alongside 2 other teams. You will report into the CRM Manager.The Role:As a CRM Executive, you will be responsible for: -...

  • CRM Executive

    4 weeks ago


    London,, UK, United Kingdom Formula Recruitment Full time

    CRM Executive Location: London | Hybrid Salary: up to £32,000 (plus benefits)We are partnered with one of the fastest-growing FitTech businesses in Europe, who have big plans this year. They are looking for a CRM Executive to join their team, to create and deliver targeted campaigns to their members.As CRM Executive you will be accountable for the full...

  • CRM Executive

    3 weeks ago


    London,, UK, United Kingdom Formula Recruitment Full time

    CRM Executive Location: London | Hybrid Salary: up to £32,000 (plus benefits)We are partnered with one of the fastest-growing FitTech businesses in Europe, who have big plans this year. They are looking for a CRM Executive to join their team, to create and deliver targeted campaigns to their members.As CRM Executive you will be accountable for the full...

  • Senior Email

    3 weeks ago


    UK, UK, United Kingdom Gleeson Recruitment Group Full time

    Senior Email & CRM Manager Location: LondonSalary: £60,000 Contract: FTC 7 to 18 monthsI’m currently partnered with an industry leading travel Brand, in the search for a Senior Email and CRM Manager. This will be reporting in to the Head of Brand Marketing, implementing global marketing strategy alongside the wider marketing...

  • CRM Executive

    21 hours ago


    London, South East, UK, United Kingdom Salt Full time

    Salt is excited to team up with one of the UK's most well reknowned Luxury Fashion Brands as they hire a detail-oriented CRM Executive to enhance customer engagement and loyalty on a 6 week contract position. This role will involve developing CRM strategies, analyzing customer data, and executing targeted marketing campaigns.Key Responsibilities:Develop...

  • CRM Executive

    4 weeks ago


    London,, UK, United Kingdom 3Search Full time

    CRM Executive E-commerce Consumer Goods - App & Web (Technology)£35,000London - Hybrid (3 days in office)I am currently partnered with a high-growth e-commerce business to recruit a CRM Executive. They are on a mission to take their grow out their CRM team as they are receiving over 20,000 orders a week! Joining a very well-established CRM team, you will be...

  • CRM Executive

    3 weeks ago


    London,, UK, United Kingdom 3Search Full time

    CRM Executive E-commerce Consumer Goods - App & Web (Technology)£35,000London - Hybrid (3 days in office)I am currently partnered with a high-growth e-commerce business to recruit a CRM Executive. They are on a mission to grow out their CRM team as there has been an influx of orders coming in on a weekly basis! Joining a very well-established CRM team, you...


  • London, UK, UK, United Kingdom redk - CRM & CX Transformation Full time

    We are seeking a highly creative and energetic marketeer to join our growing marketing team to manage B2B Demand Generation campaigns for our markets. The Campaign Marketing Manager is a pivotal role within our marketing team, responsible for driving demand and for our CRM professional services and related technologies, with a specific focus on services for...