Senior CRM Executive

4 weeks ago


London UK, UK, United Kingdom 3Search Full time

Senior Retention Executive

12 month FTC

Large retail group

ASAP start date

Hybrid, 2-3 days p/w W.London


The Company:

This is a super exciting opportunity to work for a well-known British retailer, seeking a strategic and creative Senior Retention Executive to implement retention marketing plans through targeted personalised communications. You will own the execution of automated communications through channels such as direct mail, SMS, email, and push channels.


The ideal candidate will thrive on working omnichannel with a customer-first mindset, and the ability to define strategy and drive implementation. A proven track record of delivering commercial growth through CRM and personalisation strategies is a must.


This is a fantastic opportunity to work at the very heart of the business and have a direct impact on consumer performance in a leading retailer.



The Senior Retention Executive will:

  • Lead campaign and personalisation execution across all consumer touchpoints to deliver growth and improved retention of customers, from concept to delivery, across a customer's lifecycle starting by nurturing our new customers, engaging and retaining them and driving frequency, finally to winning them back
  • Define, implement and optimise triggered email, SMS and in-app (push) programmes
  • Communicate and show a strategic mindset and vision to key stakeholders
  • Lead the CRM marketing calendar, collaborating with the Product and Sales Teams
  • Line manage 1 direct report
  • Report on all retention activities and performance across the multiple divisions across the retailer


Requirements:

  • Advanced CRM and Lifecycle experience, 2+ years
  • Retail, e-commerce or consumer-focused background
  • Advanced understanding of ESPs and CRM systems, SAP Marketing Cloud/Emarsys is preferred
  • Strong understanding of GDPR regulations
  • Strong analytical and strategic skills


Equal Opportunities:

We are dedicated to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all choices are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.



To apply for this Senior Retention Executive job click below...


  • Senior CRM Executive

    3 weeks ago


    UK, UK, United Kingdom The Independent Full time

    Senior CRM Executive - 9 Months FTC Maternity CoverImmediate startReports to: Senior Marketing & CRM ManagerThe Independent is one of the world’s few profitable, digital-only news publishers, first established in 1986 as a UK national newspaper free of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital...

  • CRM Executive

    3 weeks ago


    Cheshire West And Chester, UK, UK, United Kingdom Zachary Daniels Full time

    CRM Executive - Northwest/ Chester Area - £35k (Retail Brand)We are working with one of the fastest growing and best loved consumer brands in the UK. As part of a new digital first drive they are looking for a new CRM Executive to join their team.The company has an international reach trading online in the UK, France, Germany and the US. They are privately...

  • CRM Executive

    3 weeks ago


    Cheshire West And Chester, UK, UK, United Kingdom Zachary Daniels Full time

    CRM Executive - Northwest/ Chester Area - £35k (Retail Brand)We are working with one of the fastest growing and best loved consumer brands in the UK. As part of a new digital first drive they are looking for a new CRM Executive to join their team.The company has an international reach trading online in the UK, France, Germany and the US. They are privately...

  • CRM Executive

    4 weeks ago


    London, UK, UK, United Kingdom Harnham Full time

    CRM EXECUTIVEUP TO £32,000HYBRID - LONDON - 2/3 Days a week in the office THE COMPANYThis football organisation are really well-known and are now looking to add to their CRM team to help support acquisition and engagement! THE ROLEAs a CRM Executive, you can expect to be involved in the following:Leading on building, testing, deployment, and reporting on...

  • CRM Executive

    1 week ago


    UK, UK, United Kingdom BettingJobs Full time

    Our client, a well-established Betting Exchange is currently searching for an exceptional CRM Executive to join their lively team based remotely in the UK with travel to London. Responsibilities:Support the Head of CRM in executing strategies to acquire, retain, and grow customers.Design and optimize visually appealing email campaigns for better engagement...

  • Senior CRM Executive

    4 weeks ago


    London, UK, UK, United Kingdom LK Bennett Full time

    Department: Digital MarketingLocation: Hybrid working between West London Office and remoteWHO WE ARELK Bennett is a brand with a British heritage feel, born in the 90s, with our first boutique in Wimbledon. Our pieces are designed in our London HQ to be full of vibrant prints, iconic silhouettes and beautiful fabrics.Since our beginnings, we’ve become...

  • Senior CRM Executive

    3 weeks ago


    London, UK, UK, United Kingdom LK Bennett Full time

    Department: Digital MarketingLocation: Hybrid working between West London Office and remoteWHO WE ARELK Bennett is a brand with a British heritage feel, born in the 90s, with our first boutique in Wimbledon. Our pieces are designed in our London HQ to be full of vibrant prints, iconic silhouettes and beautiful fabrics.Since our beginnings, we’ve become...

  • CRM Executive

    3 weeks ago


    UK, UK, United Kingdom MET Marketing Recruitment Full time

    Working in leisure and hospitality marketing is a dream for many. As companies in this sector go there are few locally with the same reputation and backing as this . You're role will be to support across all CRM and Email marketing activity. With a rapidly expanding database of opted in customers and a growing app base the opportunities for CRM marketing...

  • CRM Executive

    4 weeks ago


    London,, UK, United Kingdom 3Search Full time

    CRM Specialist 6 month contract (potential to become permanent) Food and beverageASAP start dateUp to £250 per day (equiv £45,000) Hybrid, 2 days p/w C.LondonThe Company:This is a super exciting opportunity to work for a well-known e-commerce business, seeking a strategic and creative CRM Executive to implement automated marketing plans through targeted...

  • CRM Executive

    1 week ago


    London, UK, UK, United Kingdom 111SKIN Full time

    Job Title: CRM ExecutiveReporting to: Head of EcommerceFounded in 2012 by world-renowned plastic and reconstructive surgeon Dr Yannis Alexandrides, 111SKIN is a global skincare brand that bridges the gap between scientific innovation, luxury and community. Beloved by A-listers, high-profile makeup artists, and skincare connoisseurs, 111SKIN is also highly...

  • Senior CRM Executive

    4 weeks ago


    UK, UK, United Kingdom WUNDERTALENT Full time

    Following an exciting acquisition, one of the UK's most exciting female fashion brands is rebuilding from the ground up, crafting a vibrant, trend-setting hub that you won't find anywhere else. If you thrive in dynamic, fast-paced environments and are eager to be part of a brand experiencing explosive growth, check this out! Your Role: As a vital...

  • CRM Executive

    4 weeks ago


    London,, UK, United Kingdom Formula Recruitment Full time

    CRM Executive Location: London | Hybrid Salary: up to £32,000 (plus benefits)We are partnered with one of the fastest-growing FitTech businesses in Europe, who have big plans this year. They are looking for a CRM Executive to join their team, to create and deliver targeted campaigns to their members.As CRM Executive you will be accountable for the full...

  • CRM Executive

    3 weeks ago


    London,, UK, United Kingdom Formula Recruitment Full time

    CRM Executive Location: London | Hybrid Salary: up to £32,000 (plus benefits)We are partnered with one of the fastest-growing FitTech businesses in Europe, who have big plans this year. They are looking for a CRM Executive to join their team, to create and deliver targeted campaigns to their members.As CRM Executive you will be accountable for the full...

  • Senior Email

    3 weeks ago


    UK, UK, United Kingdom Gleeson Recruitment Group Full time

    Senior Email & CRM Manager Location: LondonSalary: £60,000 Contract: FTC 7 to 18 monthsI’m currently partnered with an industry leading travel Brand, in the search for a Senior Email and CRM Manager. This will be reporting in to the Head of Brand Marketing, implementing global marketing strategy alongside the wider marketing...

  • CRM Executive

    4 weeks ago


    London,, UK, United Kingdom 3Search Full time

    CRM Executive E-commerce Consumer Goods - App & Web (Technology)£35,000London - Hybrid (3 days in office)I am currently partnered with a high-growth e-commerce business to recruit a CRM Executive. They are on a mission to take their grow out their CRM team as they are receiving over 20,000 orders a week! Joining a very well-established CRM team, you will be...

  • CRM Executive

    3 weeks ago


    London,, UK, United Kingdom 3Search Full time

    CRM Executive E-commerce Consumer Goods - App & Web (Technology)£35,000London - Hybrid (3 days in office)I am currently partnered with a high-growth e-commerce business to recruit a CRM Executive. They are on a mission to grow out their CRM team as there has been an influx of orders coming in on a weekly basis! Joining a very well-established CRM team, you...


  • London, UK, UK, United Kingdom redk - CRM & CX Transformation Full time

    We are seeking a highly creative and energetic marketeer to join our growing marketing team to manage B2B Demand Generation campaigns for our markets. The Campaign Marketing Manager is a pivotal role within our marketing team, responsible for driving demand and for our CRM professional services and related technologies, with a specific focus on services for...

  • Senior CRM Manager

    1 week ago


    London,, UK, United Kingdom Vertical Advantage Full time

    A large eCommerce retailer looking for a Senior CRM Manager to develop both their email marketing & loyalty programs.The business have grown significantly over recent years and are a well-known, trusted operator within their category. They're looking for someone who has rounded experience across email marketing & loyalty programs who has significant...

  • Casino CRM Manager

    4 weeks ago


    UK, UK, United Kingdom Pentasia Full time

    About the roleYou will be crucial in shaping and overseeing specific customer lifecycles developing the Casino strategy and CRM roadmap. Your primary goals include driving margin, enhancing early-life retention, preventing churn, and increasing reactivation rates, all measured against top-line KPIs.ResponsibilitiesOwning the relationship between us and our...

  • Senior CRM Manager

    1 week ago


    London,, UK, United Kingdom Bamford Collection Full time

    The Bamford CollectionThe Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet. About the role The Senior CRM Manager role reports to our Director of Digital and E-commerce in our Customer Team. Responsible for a team of one, our Senior CRM Manager plays a crucial role in developing and...