Senior Customer Success Manager

1 month ago


London, UK, United Kingdom Ocho Full time

Job Specification: Senior Customer Success Manager

Industry: Learning and Development

Location: London

Type: Full-time


Our client is a leading provider in the learning and development space, dedicated to empowering individuals and organizations through innovative educational solutions.


Position Overview

Our client are seeking an experienced and dynamic Senior Customer Success Manager to join their team. The ideal candidate will be a proactive relationship builder with a strong background in customer success, particularly within the learning and development sector. This role focuses on cultivating and maintaining strong client relationships, ensuring clients achieve their desired outcomes through our products and services, and driving customer retention and growth.


Key Responsibilities

  • Client Relationship Management: Develop and maintain robust, long-term relationships with key stakeholders, ensuring a deep understanding of their needs and objectives.
  • Customer Success Strategy: Design and implement effective customer success plans that align with client goals and drive the adoption and usage of our learning solutions.
  • Onboarding and Training: Oversee the onboarding process for new clients, providing comprehensive training and resources to ensure seamless integration and utilization of our products.
  • Proactive Engagement: Regularly engage with clients through meetings, check-ins, and reviews to monitor progress, address concerns, and identify opportunities for additional value.
  • Performance Monitoring: Track and analyze key metrics to gauge customer health, usage patterns, and success outcomes, leveraging insights to improve service and support.


Qualifications

  • Experience: 5+ years of experience in customer success, account management, or a related field within the learning and development industry.
  • Education: Bachelor’s degree in Business, Education, or a related field. Advanced degrees or certifications in learning and development are a plus.


Skills:

  • Relationship Management: Proven track record of building and maintaining strong client relationships.
  • Communication: Exceptional verbal and written communication skills, with the ability to present complex information clearly and concisely.
  • Problem-Solving: Strong analytical and problem-solving abilities, with a focus on delivering client-centric solutions.
  • Project Management: Excellent organizational and project management skills, capable of handling multiple clients and tasks simultaneously.
  • Technical Proficiency: Familiarity with learning management systems (LMS), educational technologies, and data analytics tools.
  • Personal Attributes: Highly motivated, proactive, empathetic, and customer-focused.


Benefits

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits
  • Professional development opportunities
  • Flexible working arrangements
  • Collaborative and inclusive company culture


  • London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Scale-up HR-Technology platform, working with some of the most recognised organisations on the planet!VC backed and offering a super relevant market solution.The Opportunity:Due to growth, this HR-Tech is looking to add a skilled and commercially-minded Customer Success Manager to the team.Whilst the business is still in start-up/ scale-up mode,...


  • London, UK, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    An engagement platform used by millions of people and some of the most recognisable brands on the planet!Privately owned and with offices across the globe!Join the team in this new role where we want someone with experience effectively managing a larger client base in a one-to-many engagement style.The Role:Look after c.200 accounts with a range of values....


  • London,, UK, United Kingdom ZEREN Full time

    Senior Customer Success Manager | AI & ML Construction Tech Start Up | Up to £75K baseStrong preference for candidates with experience working with Construction industry customers either in SaaS or Consultancy, and/or have a background in the Construcution industry.ZEREN are partnering with a UK-founded early-stage SaaS business whose AI/ML platform helps...


  • London,, UK, United Kingdom HERDSEARCH - Follow your people Full time

    Senior Customer Success ManagerLondon | AI - Machine Learning - Automation SaaS startup Hyper Growth - Series BWhy should you apply?I am looking for an experienced Senior Customer Success Manager to work with some of the largest and most complex customers to help them successfully embed some super sexy tech into the innovative and world-leading AI...


  • London,, UK, United Kingdom Allica Bank Full time

    About Allica BankAllica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely...


  • London,, UK, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time

    Customer Success Manager45-55k base + BonusHybrid, LondonThe business is a global Adtech/Martech digital solution for the advertising and marketing industry across US, UK and EU for brands such as Estee Lauder, Loreal, Carolina Herrera and many more.Were looking for a customer success manager to join the business and a wonderful team on organising, executing...


  • London,, UK, United Kingdom DiverseJobsMatter Full time

    As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.This originality has been in our blood since day one. It’s the spirit we share...


  • London,, UK, United Kingdom CHEQ Full time

    CHEQ is the go-to-market team’s security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users.Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.CHEQ...


  • London, UK, United Kingdom London Stock Exchange Group Full time

    Role Summary CSMs are trusted advisors to their client base and combine relationship management, education, and functional expertise to drive adoption, retention, and growth within assigned account portfolio. Enterprise CSMs are responsible for successful adoption and expansion of the LSEG Data Platform (including Real-Time - Optimized and DataScope)...


  • London,, UK, United Kingdom Elizabeth Norman International Full time

    Customer Success ManagerLondon (hybrid)up to 38k depending on experienceI am looking for an individual who is experience with working closely with clients from a research/insight background. Our client are looking to fill a Customer Success role where you will play a pivotal part in being the face of the business for these clients. Clients will be from the...


  • London, UK, UK, United Kingdom VANITY GROUP | Certified B Corp Full time

    Do you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world of VANITY GROUP.With a focus on innovating the hotel landscape with best-in-class partnerships, VANITY GROUP is dedicated to elevating hotel amenities from essential toiletry items to an experience that rivals even the sweetest suite....


  • London,, UK, United Kingdom Doceree Full time

    Doceree is the leading Global network for HCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology.We are a Series B start-up backed by top VCs:...


  • London, UK, UK, United Kingdom Espire Infolabs Full time

    Espire infolabs is hiring for Customer Success Manager for London, UK location.Job: Customer Success ManagerLocation: London UK(Hybrid)Type: PermanentJob details:Desired Industry Experience: 5+ years.Relevant Experience: Solutioning and Service delivery. IT Outsourcing, Offshoring, experience in Service DeliverySectors: Logistics & Supply Chain (Good to have...


  • London,, UK, United Kingdom WUNDERTALENT Full time

    Location: London (3 days in the office, 2 days remote) Salary: £55k plus £5k bonus plus Equity Role Overview: Our client which is a leading Ecommerce software powerhouse is seeking an Enterprise Customer Success Manager to partner with their clients in the UK, ensuring their long-term success. The role involves developing strong relationships with a...


  • London,, UK, United Kingdom WUNDERTALENT Full time

    Location: London (3 days in the office, 2 days remote)Salary: £55k plus £5k bonus plus EquityRole Overview: Our client which is a leading Ecommerce software powerhouse is seeking an Enterprise Customer Success Manager to partner with their clients in the UK, ensuring their long-term success. The role involves developing strong relationships with a...


  • London,, UK, United Kingdom Bueno Full time

    Title: Senior Building Performance Manager [Customer Success]Reports to: Head of Customer SuccessLocation: Remote - London, UK based, Full-TimeBueno is a global company headquartered in Australia. This role will require work flexibility to coordinate across time zones.In your application please include your resume. Cover letters are optional, but highly...


  • London,, UK, United Kingdom Elevayte Full time

    Who are ElevayteAt Elevayte we unlock the power of people to transform businesses. We live and breathe the ScaleUp world and become trusted partners of our clients. We support ScaleUps in three areas: 1:1 Executive Coaching, Executive Team Development, and the Elevayte Leadership Academy (aimed at VPs, Directors, and Heads of).Our clients are disruptors,...


  • London,, UK, United Kingdom legal technology firm Full time

    Customer Success Manager – client focusedCompetitive salaryLegal technology specialistThis is a fantastic opportunity to join a progressive forward thinking firm. They specialise in providing a simplified legal technology aimed at Real Estate Lawyers. They are growing year on year which has led to this newly created position to focus on their clients. As...


  • London,, UK, United Kingdom Spotlight Full time

    Spotlight, a leading casting agency, are looking for an engaging and passionate Customer Success Manager to join them on a temporary basis.You will be the voice for Casting Agents to ensure casting agents are getting the best experience/usage out of the Spotlight Platform.Key responsibilitiesTo champion the use of Spotlight by casting directors and...


  • London,, UK, United Kingdom Workonomics Full time

    TL;DR Company | SaaS, Product, Developer Tooling, Enterprise Size | 50 people, 20 engineers Role | Customer Success Engineer Level | Senior Areas | customer success, trouble-shooting, consulting✨ Skills | Kafka, Docker, Kubernetes Based | Central London (Zone 1) Hybrid | 2-3 days a week in-office Offer | £75-100k + share optionsHi Workonomics are...