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Customer Success Manager

4 months ago

London, UK, United Kingdom WUNDERTALENT Full time

Location: London (3 days in the office, 2 days remote)

Salary: £55k plus £5k bonus plus Equity


Role Overview: Our client which is a leading Ecommerce software powerhouse is seeking an Enterprise Customer Success Manager to partner with their clients in the UK, ensuring their long-term success. The role involves developing strong relationships with a portfolio of assigned clients, driving revenue growth through up-selling and cross-selling, and providing strategic insights. You will act as the lead contact for all client needs, liaising with cross-functional teams to ensure timely and successful delivery of our services.


Key Responsibilities:

  • Serve as the primary contact for clients, ensuring swift issue resolution.
  • Develop trusted advisor relationships with key accounts, especially C-level executives.
  • Drive revenue growth by expanding existing accounts through up-selling and cross-selling.
  • Identify opportunities for expansion and address potential red flags proactively.
  • Prepare and analyse periodic performance reports and QBRs.
  • Support clients' strategic, marketing, and operational decisions with data-driven insights.
  • Build and maintain strong, long-lasting client relationships.


Requirements:

  • Minimum of 2+ years in Account Management or Customer Success roles.
  • Experience in B2B environments, preferably in Ecommerce, Payments, or Logistics space.
  • Proven track record of managing multiple projects simultaneously.
  • Demonstrated success in generating revenue from existing accounts.
  • Strong analytical skills to present data and trends to clients.
  • Excellent verbal and written English communication skills - Essential
  • Ability to communicate and influence effectively at all organisational levels, including C-level.
  • Strong listening, negotiation, and presentation skills.
  • BA/BS degree or equivalent preferred.
  • Flexibility to work outside of standard hours when necessary due to global client locations.