Current jobs related to Director of Customer Success - London, UK - ETS

  • Head of Customer Success

    5 days ago

    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned high-growth MedTech solution helping drive clinical value and patient engagement!Looking to 5x their revenue by end of 2025 and close to securing Series-A funding!Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key!The Opportunity:Lead the Customer Success strategy for this...

  • Customer Success Manager

    4 weeks ago

    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned London based SaaS solution focussed on advocacy across the company workforce.2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth!Operating at a carbon neutral level for 2 years!The Opportunity:Joining a small, but globally spread CSM team, you will take ownership of...

  • Director of Customer Success

    1 month ago

    London, UK, UK, United Kingdom Healthera Full time

    Our Customer Success team is committed to helping customers adopt Healthera as both a technology product and a holistic approach to patient management. We strive to help all of our customers across the UK get off on the right foot and continue to get the most value out of Healthera over time.We are seeking a dynamic and experienced Director to join our team....

  • Customer Success Manager

    5 days ago

    London,, UK, United Kingdom Propel Full time

    Customer Success Opportunity!I am currently representing a Cyber Security SaaS business who are looking to expand their Customer Success team. They are looking for driven individuals who are looking to make a move into a CSM.Responsibilities- Manage a Customer Portfolio: Work across various industries, sizes, and locations.Lead Customer Discovery: Understand...

  • Head of Customer Success

    1 month ago

    London,, UK, United Kingdom Chairsyde Full time

    Join our movementJoin us on our mission to transform global health through innovative patient communication. As Head of Customer Success, you will lead the strategic vision and execution of all customer success initiatives, driving customer satisfaction, retention, and growth. You’ll oversee both proactive and reactive strategies, collaborating with a...

  • Customer Success Associate

    2 months ago

    London,, UK, United Kingdom ripple Full time

    About ripple⁺Ripple is a consumer wellness brand offering single-use recyclable diffusers made from natural, organic ingredients. Their botanical blends are a non-addictive, nicotine free alternative to smoking & vaping.Whether trying to quit e-cigarettes or simply seeking a recreational plant-powered puff, ripple⁺ is revolutionising a healthier...

  • Customer Success Manager

    1 week ago

    London,, UK, United Kingdom Agora Talent Full time

    Role: Customer Success ManagerLocation: Flexible (Hybrid/Remote)Industry: Education TechnologyAbout the CompanyOur client is an education technology company dedicated to enhancing student wellbeing and mental health through their pioneering platform. With an expanding global presence, they empower schools to create impactful learning environments. We are...

  • Customer Success Manager

    2 weeks ago

    London,, UK, United Kingdom Syntasa Full time

    Job Description Customer Success Manager SYNTASA™ is looking for a a highly motivated Customer Success Manager who has demonstrated ability to manage and nurture client relationships, ensure their needs are met and their business goals are accomplished. Join our team of leading machine learning researchers, software...

  • Customer Success Coordinator

    4 weeks ago

    London,, UK, United Kingdom Skills Alliance Full time

    Customer Success and Onboarding Coordinator - City of London Opportunity. We are working with a client looking for a Customer Success Professional to support in coordinating and creating a seamless experience for their clients. You'll gain experience in onboarding, delivering engaging and interactive training sessions, managing clients and internal...

  • Customer Success Manager

    1 month ago

    London,, UK, United Kingdom Klimato Full time

    Customer Success ManagerIn order to apply, please upload a merged document containing both your CV and Cover Letter. See the end of this document for instructions. Please note that this role is for individuals that can speak both English and one (or more) of French, German or Spanish to a fluent level. We’re Klimato – a company on a mission to create a...

  • Customer Success Manager

    5 days ago

    London,, UK, United Kingdom Klimato Full time

    Customer Success ManagerIn order to apply, please upload a merged document containing both your CV and Cover Letter. See the end of this document for instructions.We’re Klimato – a company on a mission to create a more sustainable food system.We saw a clear need for the food industry to become more sustainable. So, we built the definitive solution for...

  • Customer Success Manager

    5 days ago

    London, UK, United Kingdom OwnBackup Full time

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world’s largest SaaS ecosystems...

  • Customer Success Manager

    5 days ago

    London,, UK, United Kingdom Arius Recruit Full time

    Customer Success Manager (Start-up) - London - SaaS - AI Driven Solution Dynamic and rapidly growing SaaS company focused on building Artificial General Intelligence that transform how businesses operate. With a commitment to innovation and a world-class team, we are on a mission to eliminate menial tasks and empower people to work more creatively.About the...

  • Customer Success Manager

    4 weeks ago

    London,, UK, United Kingdom COREcruitment Ltd Full time

    Location: UK remote/Accessible to LondonWe are working with a growing business in hospitality martech. They are pushing forward with innovative ideas, products and people, and would like to grow their support team with a customer success manager. The ideal person will be a great networker, have lots of contacts in the hospitality industry and have excellent...

  • Customer Success Manager

    2 months ago

    London,, UK, United Kingdom Redimeer Full time

    My client is a Series A start up who provide an AI-powered HR tech platform. To date, they have raised $20 million in VC funding from some of the biggest names in tech and were part of the Y Combinator program in 2021.Their Customer Success team is responsible for providing exceptional experiences to their customers to ensure they can optimise their time and...

  • Customer Success Manager

    1 month ago

    London, UK, UK, United Kingdom Formula Recruitment Full time

    We are partnered with a rapidly growing HR and Workforce Management Software vendor based in the UK. As a leader in both the UK and Europe, they are looking for a Customer Success Manager to join their team and help improve company performance across the employee lifecycle using advanced, built-in intelligence.As the Customer Success Manager, you will...

  • Customer Success Manager

    2 months ago

    London,, UK, United Kingdom Membership Bespoke Full time

    Customer Success Manager Financial Services Membership BodyHybrid Working Model Flexible – City of London OfficesBasic Salary Up to £45,000 dependant on experience with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPDPermanent Role, Full TimeOur client a leading,...

  • Customer Success Manager

    4 weeks ago

    London,, UK, United Kingdom SAVVY MEDIA & DIGITAL RECRUITMENT Full time

    Title: Customer Success ManagerLocation: London (hybrid)Salary: Up to £38k + performance-based bonusAre you passionate about creating genuine, lasting relationships with clients and helping them succeed? If you're seeking a role where your impact is both valued and visible, this is your chance!Savvy Media is working with a dynamic intelligence firm in...

  • Customer Success Manager

    1 month ago

    London,, UK, United Kingdom Semasio Full time

    Your RoleThis role will play a hybrid role combining both customer success management and technical account management responsibilities. It will involve building strong relationships with clients, providing technical support and training, ensuring successful client onboarding, and optimizing the use of Semasio’s Semantic Targeting Platform. The ideal...

  • Customer Success Agent

    5 days ago

    London, UK, UK, United Kingdom The Graduate Project Full time

    Role OverviewOur client is looking for a dedicated Customer Success Agent to join their dynamic customer service team. The Customer Success Agent will be the first point of contact for customers, offering assistance across various channels including phone, email, live chat, and social media platforms. The ideal candidate is passionate about delivering...

Director of Customer Success

3 months ago

London, UK, United Kingdom ETS Full time

About ETS:

ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. We are committed to powering human progress by promoting skill proficiency, empowering upward mobility, and unlocking more opportunities for everyone, everywhere.

For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning. Our portfolio consists of some of the world’s most trusted assessments - including the TOEFL® and TOEIC® exams, the GRE® and the Praxis® family of assessments - along with research, development and innovation that explores new frontiers in learning and measurement. Our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners are able to improve their lives through education.


Position Summary:


As the Customer Success Leader for the TOEFL business, you will be responsible for ensuring the satisfaction, retention, and growth of our TOEFL customers. Both test takers and Partner universities. You will be the ultimate custodian of NPS score, Student and DI sentiment and overall Lifetime Value of our learners. You will work with cross functional teams of customer success managers and specialists, collaborating closely with sales, marketing, product, and operations teams to drive customer success initiatives and deliver exceptional experiences for TOEFL test-takers and institutional clients.


Primary Responsibilities:


Customer Relationship Management:


  • Develop and maintain strong relationships with TOEFL test-takers, educational institutions, language schools, and other stakeholders.
  • Serve as the primary point of contact for key TOEFL customers, addressing inquiries, resolving issues, and proactively identifying opportunities to enhance their TOEFL experience.


Voice of the Customer:

  • Act as the voice of the customer within the organization, advocating for customer needs, preferences, and feedback in product development, marketing, and service delivery decisions.
  • Gather and analyze customer feedback and insights to drive product improvements and enhancements.

Customer Success Strategy:

  • Develop and execute a comprehensive customer success strategy for the TOEFL business, aligning with organizational goals and objectives.
  • Identify key metrics and KPIs to measure customer satisfaction, retention, and lifetime value, and implement initiatives to drive continuous improvement.


Retention and Referral:

  • Drive customer retention and referral efforts, ensuring high levels of satisfaction and engagement among TOEFL customer base.
  • Proactively identify and address factors that may impact customer satisfaction, such as product usability issues, service disruptions, or competitor threats.


Upsell and Cross-Sell Opportunities:

  • Collaborate with sales and marketing teams to identify upsell and cross-sell opportunities within the TOEFL customer base.
  • Develop strategies and campaigns to promote additional TOEFL products and services to potential customers, maximizing revenue potential.


Operational Excellence:

  • Ensure operational excellence in all customer-facing processes, including TOEFL registration, test administration, score reporting, and customer support.
  • Collaborate with operations teams to streamline processes, optimize resource allocation, and enhance efficiency and scalability.


Understanding Customers: It’s essential to deeply understand the customers’ needs, preferences, and pain points. Additionally, foster a customer-centric culture within the organization, following Amazon’s way of thinking.


Cross-Functional Relationships: This role is likely to be the most cross-functional in our team. Therefore, the ability to communicate, interact, and deliver through other people is crucial.


Analytical Mindset: Be adept at making data-driven decisions and driving improvements.


Competitor Analyses: This person should know the competitor offers "better than themselves" in order to capture gaps and opportunities for TOEFL.