Customer Success Manager

3 weeks ago

London, UK, United Kingdom Klimato Full time

Customer Success Manager


In order to apply, please upload a merged document containing both your CV and Cover Letter. See the end of this document for instructions.


We’re Klimato – a company on a mission to create a more sustainable food system.


We saw a clear need for the food industry to become more sustainable. So, we built the definitive solution for measuring, reporting and reducing the environmental impact of food. Today, hundreds of global businesses trust Klimato.


We’re all-in on food, so we understand the unique challenges and opportunities facing businesses that seek to lower its carbon footprint, meet your sustainability goals, stay compliant and optimise revenue.


Klimato’s vision is to be the go-to global solution for measuring and reporting on the environmental impact of food. We’re leading the food industry to a future where impact reduction and business growth align without conflict.


The role

As a Customer Success Manager at Klimato, you will be responsible for managing the customer journey for accounts across our various food industry verticals, including hotels, caterers, and restaurants. You will play a vital role in helping our customers realise the value of our app through measuring, reporting and reducing their food-based environmental footprint. You will contribute to the overall growth of our revenue by proactively identifying opportunities for upsell and expansion.


These are some of your key roles and responsibilities:


  • Onboard new customers. Help customers get started with the Klimato tool and learn how to use it to achieve their sustainability goals.
  • Provide ongoing support and guidance. Help customers get the most out of the product by providing training and education, best practices, and other resources. Work with customers to resolve any issues that arise.
  • Manage customer relationships. Build and maintain long-term trust-based relationships with customers by being responsive, helpful, and proactive.
  • Proactively seek out upsell/cross-sell opportunities with your customers. You are someone who is comfortable with a revenue target.
  • Work cross-functionally to improve the customer journey. The CS team acts as the voice of the customer internally, working with all other teams to ensure we deliver the best customer experience.


What we are looking for

We’re looking for individuals with 2+ years of experience in a customer-facing role, with the following attributes:


  • You’re a people-person. You love talking to and interacting with people and you’re naturally good at building long-term trust-based relationships.
  • You’re a problem solver. You value great customer success and want to provide a memorable customer experience.
  • You’re an engaging communicator in English. If you can speak any other European languages that would be a bonus
  • You are adaptive and resilient. You thrive in a dynamic environment and meet obstacles with a solutions-oriented mindset.
  • You are curious and proactive. You apply a growth mindset to your customer success approach.
  • You are passionate about our mission to create a more sustainable food system.


What we can offer you


  • A hands-on role where you will get to work directly with our customers and use these insights to optimise the customer experience.
  • You’ll develop your skills with a successful and growing team in a nascent industry. We’ll provide you with the support you need when you need it.
  • The opportunity to work globally across a diverse range of industry verticals.
  • The real scaleup experience - we’re a small team who love working together and testing new ideas.
  • A sociable workspace with regular socials, sports activities and well-being events.
  • A yearly wellbeing contribution (£300) for any health and wellbeing activities you like to get involved in.


The practical stuff


We’re looking for someone to join us full-time in our Shoreditch, London office. We operate on a hybrid, flexible-working basis and would love to see you in the office 3x a week.


Salary + commission: highly competitive and dependent upon experience


To apply, please upload your CV and answers to the following questions in writing in one word document. Please write a maximum of 500 words for the questions below.


  1. What motivates you to apply for this position?
  2. Why are you the best candidate for this role?
  3. Tell us something about yourself that isn't on your CV.


We look forward to hearing from you.

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